Win7 Unexpected Shutdown while on skype Blue Screen

[purpurr]

Hello guys!

my laptop crashed once again while making skype video call. First time this happened I thought it was overheating,so I cleaned cooler. Obv that wasn't the problem.

I have attached a file, hopefully done everything correctly.

Big,big thanks in advance!!!

 

[koolkat77]

Hello and Welcome

Avast sometimes contributes in blue screens. Can you uninstall for testing purpose?:

Start Menu\Programs\avast! Free Antivirus Public:Start Menu\Programs\avast! Free Antivirus Public

• http://www.avast.com/uninstall-utility

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to "ATHEROS" and reboot the system. Delete remnants of its drivers/older drivers using Driver Sweeper.

:ar: http://www.sevenforums.com/tutorial...over-files-after-uninstalling.html#post726559


If its wireless, match your device from here:

• ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

• ATHEROS Network drivers for Windows

Check for an update on your video drivers. (Reinstall video drivers as mentioned in clean left over drivers tutorial)

Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,037,504 bytes), [COLOR=red]18/08/2009[/COLOR] 04:48)

• http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

:ar: BSOD Report

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {44, 2, 0, fffff880040da8c1}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+5c8c1 )
Followup: MachineOwner
---------

Hope this helps.

 

[koolkat77]

Did the steps help?