Win7 Update error code 80070003, tried everything

[wildcat dad]

I have tried all the recommended fixes from Microsoft, multiple times. Finally downloaded the Hotfix (took overnight to complete). But a few weeks later I still cannot the updates since installing the Hotfix. Have I used and pasted the Diagnostic tool correctly? Can someone help?


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {979FD328-CCBD-4827-BA63-8C2002B96A63}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{979FD328-CCBD-4827-BA63-8C2002B96A63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2884861466-4048742065-2717454367</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K53TA</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206</Version><SMBIOSVersion major="2" minor="7"/><Date>20110720000000.000000+000</Date></BIOS><HWID>C9223307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7CB2A6D60661F10</Val><Hash>HiNzeDePIbDEZ+EY1i1sGhEbpUM=</Hash><Pid>81602-904-8242401-68758</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7601.0000-1132013
Installation ID: 096762501572556974799550313964869381613661130525796751
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 9/21/2013 10:13:20 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:18:2013 09:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEAln3uHnSaFuSaBYrwYoJiPdidHN3SVwBq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ GMCH945.
SSDT _ASUS_ POWERNOW
SSDT _ASUS_ POWERNOW
SLIC _ASUS_ Notebook

 

[NoelDP]

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

 

[wildcat dad]

Error Code 80070003


Hotfix for Windows (KB947821)
Installation date: ‎9/‎21/‎2013 5:44 PM
Installation status: Successful
Update type: Important
Fix for KB947821



CBS file attached

Rebooted as requested after the Hotfix. Seemed to say there were some errors but result is the same, 80070003

Thanks

 

[NoelDP]

Your system is majorly hosed
There are over 1000 errors in the CheckSUR report - although most appear to have the same root cause.

Let's see if we can find the source of the problem.

Please open an Elevated Command Prompt, and run the following commands.

DIR C:\Windows\servicing
ICACLS C:\Windows\servicing
ICACLS C:\Windows\servicing\Packages


Post the results.


Here are some instructions to make lifeeasier

1) To open anElevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run asAdministrator. Accept the UAC prompt.

2) To run thecommands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at topleft – select Paste. The commands will run but may not complete the lastcommand, so hit the Enter Key once.

3) To copy theresults... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to pasteit into your response.

 

[wildcat dad]

Nothing I like to hear more than "majorly hosed"!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>DIR C:\Windows\servicing
Volume in drive C is OS
Volume Serial Number is ACD8-2CBE
Directory of C:\Windows\servicing
08/18/2013 03:46 PM <DIR> .
08/18/2013 03:46 PM <DIR> ..
07/13/2009 06:40 PM 19,456 CbsApi.dll
07/13/2009 06:40 PM 28,672 CbsMsg.dll
02/18/2011 01:09 PM <DIR> Editions
08/18/2013 03:46 PM <DIR> en-US
08/18/2013 03:46 PM <DIR> GC64
08/18/2013 09:48 AM <DIR> Sessions
11/20/2010 06:25 AM 194,048 TrustedInstaller.exe
08/18/2013 03:46 PM <DIR> Version
07/13/2009 06:41 PM 12,288 wrpintapi.dll
4 File(s) 254,464 bytes
7 Dir(s) 167,254,663,168 bytes free
C:\Windows\system32>ICACLS C:\Windows\servicing
C:\Windows\servicing NT SERVICE\TrustedInstallerF)
NT SERVICE\TrustedInstallerOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMRX)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(GR,GE)
BUILTIN\AdministratorsRX)
BUILTIN\AdministratorsOI)(CI)(IO)(GR,GE)
BUILTIN\UsersRX)
BUILTIN\UsersOI)(CI)(IO)(GR,GE)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\servicing\Packages
C:\Windows\servicing\Packages: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files
C:\Windows\system32>
C:\Windows\system32>
C:\Windows\system32>

 

[wildcat dad]

Where did the frowny faces come from?
Surely Microsoft doesn't have a sense of humor, so they must be yours

 

[NoelDP]

It appears that something has deleted the entire C:\Windows\servicing\Packages folder - which normally contains thousands of files.

There is no way to manually rebuild this folder, so the only solution I can offer is a repair install of Windows - follow the instructions in this tutorial.....

http://www.sevenforums.com/tutorials/3413-repair-install.html

(the smileys come from the forum automatically interpreting '' and '' as and )

 

[wildcat dad]

Thanks, great forum.
I am downloading the ISO SP1 file to make a disc as I have an OEM recover disc only. I prefer to do my own Windows install from a fresh Win7 purchase like when I built my desktops but for off the shelf OEM laptops all one gets is these repair discs. I bought a higher end laptop for my son when he started college and did my own install as he got a student discount and I saved money , about $50 overall over having the Sager retailer install it. No problems at all in over two years. While this Asus install has had many issues.

I will let you know how it goes

 

[wildcat dad]

Did the ISO download and reinstall/repair. Everything seemed to go well, but on one of the restarts it locked. Used a Win7 repair disc from another computer and it would not reboot. This hard drive has been problematic, think it died. Cannot read it even in an external enclosure. This computer has had two HDD die. Coincidence or ?.

Anyway, thanks for your help. I learned a lot. Reinstalled a drive that has the hated Win8 on it. I will decide whether to get another (hopefully reliable) HD or live with Win8

Considering a SSD, I have had three 2.5 HDD fail in the last 2 years. Hitachi, Samsung, Seagate.

 

[NoelDP]

Something odd there - either your power supply is under-rated, or you're mistreating the machine. I've only ever had one HD failure in 20 years.

 

[wildcat dad]

It's a laptop that sits on a desk and I am using the original power block and has original PS in the laptop.
The Win8 install was updating itself when I sat down to watch a football game (NFL), will try and recover the other HDD in an external enclosure and try and determine cause.

It did have a late of disk errors, which I would run repairs on.

 

[NoelDP]

Once a disk start showing bad sectors, it's always a good idea to ditch it and start afresh - did you try running CHKDSK /R to see what it had to say?

 

[wildcat dad]

After the last check disk repair ran is when the laptop stopped recognizing it on the restart.
May not have time to play with it again until the weekend, long 12-13 hour work days right now


Thanks for the hints. I may have overstated that this laptop caused all these drives to fail. I think it was one in this laptop and one each in two others over the last 6 years. As long as I stay up to date on backups I guess it is not abad thing to do a fresh install every few years, cleans out the clutter. It is just that if I don't have a disk with all the SP or if there has been no SP in a while installing and updating can be a pain. I can do this, I just don't do it so often that I am good at it!

I was going to buy a small SSD but I hear they are prone to failure too. And I have had a Toshiba, Samsung, Seagate, WD and Hitachi all fail on me (many machines over 10-12 years, but still looking for the most reliable) 4200, 5400 and 7200 RPM, doesn't seem to matter

 

[NoelDP]

That does sound like the death-knell of the disk - that's one reason why backups are so important.

Good luck with the rebuild!

 

[wildcat dad]

Something odd there - either your power supply is under-rated, or you're mistreating the machine. I've only ever had one HD failure in 20 years.

Thought I should close this. Gave up on trying to fix the Win7 problem. Did a restore with the ASUS restore disk courtesy of the Geek Squad at Best Buy. The old disk seems fried, did the install on a reliable 160GB HDD. Went as smooth as possible. Did an Ubuntu/Linux install on another spare drive. It had issues doing a quick format, did a regular format and after a few hours it was good to go.

Hope to recover the original HDD contents by using an external enclosure,Linux and a frozen HDD.
Last resort. BTW,the Ubuntu install went very well, it is an option for an internet, basic machine