Win7 will not start after ATI drivers updated

[Webbiz]

HP Pavilion Entertainment PC (laptop)
dv7-1247cl
Built-in ATI Radeon HD 3200 Graphics

Windows 7 Professional SP1 64-bit

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Using Driver Detective, it tells me that my ATI driver needs to be updated. So I downloaded the installation file and run the installation. It runs and installs okay, then asks to reboot the computer. When the computer reboots, it will not go past the "Starting Windows" display with the shimmering 4-color logo. It just sits there.

So I force a shut-down by holding the power button and try to start again. It comes up recommending to run the Startup Repair, which I elect. Repair is unable to do anything, so I end up electing System Restore of the last Restore Point.

Once the system is back online again using System Restore, I tried to update the video drivers again. Same problem.

Does anyone have any idea why this is happening?

Thanks.

 

[Mike Connor]

Obviously the drivers are causing it. Make sure you have the right drivers. If they don't work then use the drivers you already have.

The new drivers may simply not work on your system. Troubleshooting faulty or non-working drivers is not a simple matter.

Often, the manufacturers of various "Brand name" machines set the machines to only allow their own drivers to function. Check the manufacturer site for new drivers.

Regards....Mike Connor

 

[Minotar]

Try the drivers using this link - AMD Graphics Drivers & Software

If it fails,wait until a newer driver is available.
Sometimes ATI drives are a bit on the poor side which is a pity as their cards are very good.

Dan

 

[Webbiz]

Thanks

Thanks guys.

I'm sure the Driver Detective software actually points to the manufacturers drivers, but I'll go directly there and see if the download file is different.

Appreciate it.