Solved Win7 x64 OS Home Premium Problem

[Whazzupdoc]

Hi...experienced 2 major power outages and when power returned, I am now getting the message that I am not operating a genuine licensed Win7 OS.

I bought this M5A78L-M USB3 (AMD760g/SB710 Chipset at the end of March 2016. It was an eBay power seller and what I got was the driver dvd. They load the OS. So I can't prove anything to M/S (to my knowledge). One minute everything is valid but the next the OS is not genuine.

How can I correct this horrible error? I have tons of images and daily backups plus all of my valuable programs that I don't want to lose...simply because M/S has (in their omnipotent wisdom) decided that this system isn't genuine.

Thanks!

 

[ThrashZone]

Hi and welcome to SevenForums,
Refer to this
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[torchwood]

Can you also run the tool on your other comp as well, please

Roy
note in the licence type it should read Retail or OEM System builder.

 

[Whazzupdoc]

MGADIAG Report

I will have to see if I can get my wife's computer to stay on long enough to do the MGADIAG report. Keep in mind that this OS has been running well since March 2016. There was never a question about genuine license before the power outage last night. Anyway here is the report for my computer...and thanks for the help!

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
Windows Product ID: 00359-OEM-8992687-00015
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {4E9CE4CF-D9BB-4E9B-BE28-468CCA6CC3B6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4E9CE4CF-D9BB-4E9B-BE28-468CCA6CC3B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1327821890-4053889972-4147230193</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20141202000000.000000+000</Date></BIOS><HWID>EB6D3D07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800015-02-1033-7601.0000-0672016
Installation ID: 002440826030586696372994518862298952905434580974815526
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2BT4J
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 7/14/2016 10:19:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:26:2016 10:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GFGNAQJEDNU8uJrOJhUrDw96kXO7sI6MwCggQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            120214        APIC0955
  FACP            120214        FACP0955
  HPET            120214        OEMHPET 
  MCFG            120214        OEMMCFG 
  OEMB            120214        OEMB0955
  SSDT            A M I         POWERNOW

 

[derekimo]

Unfortunately, you need to buy a new license.

This,

Windows Product ID: 00359-OEM-8992687-00015

Is only valid on a Samsung computer shipped from the factory with that OS.

This is a retail board you mentioned in your first post,

I bought this M5A78L-M USB3 (AMD760g/SB710 Chipset at the end of March 2016. It was an eBay power seller and what I got was the driver dvd. They load the OS. So I can't prove anything to M/S (to my knowledge). One minute everything is valid but the next the OS is not genuine.

It's an ASUS and shouldn't have a Samsung OEM SLP licence on it.

 

[Whazzupdoc]

I appreciate the input however I don't understand the conclusion. I know I have a 1TB external HD used for my Macrium Reflect backups. I did not know any other components were Samsung. How could this computer be operating like clockwork for 4 1/2 months if that were such a problem? Why would it only show up after a power outage? We live in Honduras now and power outages are like the sun coming up nearly every a.m. So I'm clearly not understanding you so please help me 1) to understand how this could be; and 2) what can I do about it (other than going thru the expense and incredible annoyance of having to load a new OS and reinstall the saved images?

Thanks...I mean no disrespect. Something just doesn't sound right. But here is a Speccy report I just ran with all my stuff on it. Please let me know what you think after you review what this system is and/or is not.

http://speccy.piriform.com/results/dsiGMrD18qOODbKoFSUeIhs

 

[torchwood]

Hi Doc,
Derekimo is correct.
The installation is NON-genuine, for the reason he stated
The OEM licence key you have on your system, can only have been activated by using an activation expliot, ie a "hack", which was more than likely broken by the power cut.

As i said in my first post, the note, Retail or OEM System Builder licence type, which yours is not.


Roy

 

[Whazzupdoc]

O.K...I viewed everything I sent you on speccy and there is no mention of Samsung except as the peripheral device. So I don't know where that advice came from.

Also by way of explanation, I could not load your SevenSupportSystemSpecs because M/S won't let me. I can't do the updates because they think I'm operating a license that is not genuine...a real catch 22. So I had to send it thru speccy.

 

[torchwood]

Hi Doc,
The reference to Samsung is BECAUSE of the product licence key and product Id

They should only be shown for Samsung Computer running W7 Home Premium, with thier own brand motherboard installed.

And you have just confirmed that the install is non-genuine by running Speccy, and no samsung equipement found.

There are other indications that this install is non-genuine.
Even if you purchased the OS dvd from a reputable source whoever installed it also included the hacks to circumvent WAT, Windows Activation Technologies, (Genuine test)

Roy

 

[Whazzupdoc]

Hello Roy. So if I'm getting it right this so-called power seller is a cheap SOB that used a Samsung computer with original licensed OS and factory components, but also he had some sort of limited licensing rights to build and install onto other computers he builds...providing they're like his? But then these 'other builds' are not Samsungs, and so any event that slams down those computers will result in the 'not genuine license' message?

How does one know by looking at the product license license key and product I.D. whether it is WAT or not?

I feel really 'had'. This guy should not be allowed to sell and make money on the skirts of eBay.

O.K., so just where do I have to go in order to get a genuine Win7 x64 Home Premium? I'm 77 years old and on SS Income and can't afford to get whacked again in buying another wrong license. And any idea of what that correct license will cost me?

 

[ignatzatsonic]

You can find Windows 7 on DVD on Amazon for around 100 bucks on up from various sellers.

https://www.amazon.com/Windows-Prem...feature_browse-bin:6375078011,p_76:1249173011

Here's one example. But if you look at the reviews, some claim it's a counterfeit, even though sold directly from Amazon.

I'm not sure how you could be 100% sure of getting a legitimate version any more since I don't think you can get it directly from Microsoft.

Newegg.com is selling Win 7 Pro for $140 and I'd be nearly positive that would be genuine.

 

[Whazzupdoc]

I just noticed on your MGADiag report the following:

Windows Product ID: 00359-OEM-8992687-00015
As i said in my first post, the note, Retail or OEM System Builder licence type, which yours is not.
Windows License Type: OEM SLP
The OEM licence key you have on your system, can only have been activated by using an activation expliot, ie a "hack", which was more than likely broken by the power cut.


Because the 'OEM' is in the WinProduct I.D., what does that mean? If it were valid would it have to specifically include the wording"OEM System Builder License" within the Product I.D. (i.e., as above)?

Do you happen to know of an open forum for eBay buyers? There is no recourse otherwise because 1) the 90days are up to complain thru eBay; and 2) the Seller fell back on his 'no international shipping' when he found out that there were problems. No further communication...or even an attempt once we learned we had forwarded these computers to Honduras. Funny thing is that many sellers from the States like to sell to ex-pats and take their money and they've all got the same 'no international shipping allowed' rule...but I've never had a single one before actually use that as an excuse for making something right (some could have, but didn't). That used to be called 'good customer relations'.

 

[torchwood]

Hi Doc,
Close enough, Obviously knew what he was doing. Anybody can build a comp, and install an operating system.
What happened next
He Image copied a Samsung install, inserted the "hack" and placed it on the install.

You could try MS
Protect Yourself from Piracy
They MIGHT feel generous and provide a new key, (possibly for W10), No guarentee.
You could report him to Ebay
How did you pay -- Paypal/credit card you might be able to get your money back as you were sold counterfiet goods.
and overhere we have Trading Standards, Sale of Goods Act, in regard to claims re Fraudulant goods.

W7 licences cost min £120, IF you can get hold of one, not many GENUINE ones around nowadays, believe NewEgg is a decent source over there.

The only other option i can think of
A refurbished computer from one the larger retailers, check under the Business section on thier webpage.

In reality there is no way you can just look at the product key and say its Genuine.
As for the other computer was that a custom build or not?
Also have a look at this tutorial to try and fixIt.

http://www.sevenforums.com/tutorials/666-advanced-boot-options.html?ltr=A


Roy

 

[torchwood]

Amazon MARKETPLACE, is not Amazon, its thier equivalent of Ebay.

OEM System Builder IS shown in full
Original Equipement Manufacturer = OEM

Roy

 

[Whazzupdoc]

You've gone the extra mile with me. Thanks for all the help...and advice. I really appreciate it. I'll come back and mark this thread as 'Solved'...although we both know it remains a dangling participle. Can't go thru eBay because of their time restriction on reporting. And apparently there is no eBay forum which would give recourse to people like us. After all where would their loyalties lies?...with a complaining buying or with an 11,000+ sales power seller? What's sad is that this guy will continue his dog-and-pony scam and most buyers won't discover and complain until after the complaint period has expired.

We paid by debit card (Nov 2015 for my wife) and Mar 2016 for me). Draatz!

My wife's computer was built by the same guy. Her PSU was cheap and he failed to properly apply (or didn't apply) thermal paste between the heat sink and cpu. Fried the HDD. I've got a good PSU coming from the States. They cost an arm & a leg down here. So you might say that I'm rebuilding these two units with a lot of help from good people like you. Thanks!

 

[Layback Bear]

@ Whazzupdoc

Just some thoughts that might help.

Windows 7 Home Premium OEM Builders should cost about $100.00. They are getting a little hard to find in some locations because Microsoft stopped making them.

Windows 7 Professional OEM Builders should cost about $140.00. Last time I checked they were available. You don't indicate where you live. Any how if you could locate a local, reliable, well know retail store in your area it's a good chance you will get a legal Windows 7 with paper work, just in case you have a problem.

Where I live I can still buy all the Windows 7 Professional OEM Builders I want from my local dealer, which I have used for decades.
No sales of any kind, no free toaster with Windows 7 Professional OEM Builders Just $140.00 each.
The odds of finding a Retail Windows 7 is like finding hens teeth.

Jack

 

[Whazzupdoc]

Hi Jack,

We're U.S. but now permanently living in Honduras. So it's not like going down the block to NewEgg...it's more like 1 1/2hrs to the city (San Pedro Sula) and then you can find almost anything you need but the sticker price for electronics is awful.

I did file a complaint with MicroSoft Online about the non-disclosure of the guys OEM software...and his failure to provide the service to end-users which MS requires.

Thanks very much for the info.
Doc

 

[Whazzupdoc]

Kind-of a Continuation of Win7 x64 Issue

After a 2 week bout with pneumonia I'm back at this issue. You gave me good advice and direction and I've been checking things out today. I've found a MicroSoft (Manufacturer, it says) OEM/DSM for a pretty good price. I don't understand the 'DSM'. If it is o.k. then I need to move on it. Thanks!

 

[Layback Bear]

I have no idea what a OEM/DSM is.

Please post the web site you found this.

 

[torchwood]

Hi Doc,
if thats a typo and it should be
MSDN -- then thats another scam this type of key can only be purchased DIRECT from MS.

Roy