Window 7 stop responding... :( Help!

[tengty]

Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

 

[zigzag3143]

Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[tengty]

Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Here what I see .. .. .

Event ID: 1
Source: LMS Service cannot connect to Intel(R) MEI driver

 

[zigzag3143]

Hey guy...I'm a newbie here....
and I've some problem with my dell inspiron laptop...

While I using it...It become stop responding....and I can only move the mouse...anything else is stop....I can't even use ctrl Alt Delete...the only thing i can do is to remove the battery... .....

PS: when this happen...I've check the hardisk light...but it's seem like no problem...
I've check the virus...and i find nothing....
I've check the driver...but also nothing...

Help me please....

my enligsh is not good...sorry...
Thx in advance...

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Here what I see .. .. .

Event ID: 1
Source: LMS Service cannot connect to Intel(R) MEI driver

read here LMS Service cannot connect to Intel(R) MEI driver - Microsoft Answers


An easy google for either of us

 

[tengty]

and here the other....

Event ID: 46
Source: volmg

 

[NiranjanatDell]

Dell Support

It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan

 

[zigzag3143]

and here the other....

Event ID: 46
Source: volmg

You can check here to see which one most closely fits your situation. event id 6 source volmg - Google Search

Let us know if you need help

 

[tengty]

It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan

Hey bro...I've check it and found no problem....everything is pass....
so now what i'm gonna do?

 

[zigzag3143]

We gave you two direct reposnse to the event ID's you got did you try the proposed solution?

If so what happened? did you get an error, did it not apply correctly. We need a lot more information before we can be useful

If you havent please fill in your system specs so we know what hardware we are dealing with


Ken

 

[tengty]

We gave you two direct reposnse to the event ID's you got did you try the proposed solution?

If so what happened? did you get an error, did it not apply correctly. We need a lot more information before we can be useful

If you havent please fill in your system specs so we know what hardware we are dealing with


Ken

Display TechnologyTFT with LED backlight
Screen size15.6 in
Screen Resolution1366x768


Intel Core i5-430M CPU (2.40GHz)
4GB RAM
ATI Mobility Radeon HD 5470 (1GB)
500GB Toshiba HD 5400RPM
Windows 7 Ultimate 32-bit

 

[NiranjanatDell]

It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan

Hey bro...I've check it and found no problem....everything is pass....
so now what i'm gonna do?

Thats good news, you do not have any hardware failures with the system.
We can try checking with the softwares and the operating system now.
Have you tried running your system in Safe mode with networking and had any issues? if not, follow the link below to know how to get to safe mode with networking and let me know if you have any issues.
How Do I Start My Computer in Safe Mode With Networking? - KB Article - 174012 | Dell

-Niranjan

 

[NiranjanatDell]

Dell Support

It can be very frustrating to have a freezing computer, I am sorry to know about it.

You can try running the hardware diagnostics first to make sure there is no hardware that is causing this issue.
Follow the link below to know how to run hardware diagnostics on your system.

Pre-Boot System Assessment (PSA) Diagnostics and Error Codes For Dell Computers - KB Article - 300428 | Dell

Let me know if all the tests pass, I will be glad to assist you further.

-Niranjan

Hey bro...I've check it and found no problem....everything is pass....
so now what i'm gonna do?

Tengty,

Thats good news, you do not have any hardware failures with the system.
We can try checking with the softwares and the operating system now.
Have you tried running your system in Safe mode with networking and had any issues? if not, follow the link below to know how to get to safe mode with networking and let me know if you have any issues.
How Do I Start My Computer in Safe Mode With Networking? - KB Article - 174012 | Dell

-Niranjan