window update problem

[TheLittletBowl]

so yesterday two updates told me they needed to be installed, i install them...and two minutes later they same two pop right back up, any ideas? i've even tried installing when shutting down, windows configures them on the reboot, then once again two minutes later windows update is popping up with the same two updates, this happened after uninstalling my norton trial and installing bit defender if that helps any. thanks.

 

[Ch@n]

control panel - windows update - left pane - view update history - check wat updates failed - dbl click it on it and find why the error happens and also u wil be shown with relevant links frm microsoft.

 

[TheLittletBowl]

the thing is they didn't fail.

 

[Delphin]

the thing is they didn't fail.

what are the kb nos of those two updatedes

 

[Ch@n]

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

 

[TheLittletBowl]

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

 

[Flavius]

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

Sometimes in update history are false information

Do you have these updates already in Control panel>>Programs and Features>>View instaled Updates? If not this means updates are not installed,if yes just uninstall them in "View installed updates"

additional advices:

-Try install these hotfixes from Microsoft Download Center

-Control Panel>>Troubleshooting>>System and Security>>Fix Problems with Windows Update

-Try reregister WU in aggressive mode How do I reset Windows Update components?

-Try reregister WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

 

[TheLittletBowl]

the thing is they didn't fail.

what are the kb nos of those two updatedes

they're KB973688 and KB973688

 

[TheLittletBowl]

Is those updates showing as installed? If yes, uninstall them, restart and then run update again and check.

yes it says they're installed, how do i uninstall them?

Sometimes in update history are false information

Do you have these updates already in Control panel>>Programs and Features>>View instaled Updates? If not this means updates are not installed,if yes just uninstall them in "View installed updates"

additional advices:

-Try install these hotfixes from Microsoft Download Center

-Control Panel>>Troubleshooting>>System and Security>>Fix Problems with Windows Update

-Try reregister WU in aggressive mode How do I reset Windows Update components?

-Try reregister WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

i tried three of the four things listed and still nothing, i'll try the last thing now

edit: just tried the fourth thing and it said it encountered an error but then it said it was completed successfully?

 

[Flavius]

Uninstall all 3p security software,if it don't help too follow below:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt file

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
even if this tool don't solve problem it create CheckSur.log file in C:\Windows\Logs\CBS folder
3.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:

firegenul

it creates report from WindowsUpdate.log and is saved to C:\Windows\System32 as FireGenReport.htm
4.Prepare log from VistaSysInfoTool VistaForums SysInfo Tool

all files sfcdetails.txt,CheckSur.log,firegenReport.htm and log from VistaSysInfo pack to ZIP format and attache to post

 

[TheLittletBowl]

i appreciate this, i'll get on that right now ^_^

 

[TheLittletBowl]

it didn't make the thing in the second step, in windows/logs/cbs

View attachment Desktop.zip
View attachment Sysinfo - 10022010 0218.txt i forgot this the first time

edit: ugh i don't know what i'm doing, 1 of those files isn't even what you asked for, and the sfclog has nothing in it

 

[Flavius]

I created report from SFC command View attachment log2.txt
There are some corruptions in WinSxS folder.Please run Readiness Tool for Win 7 x64 http://go.microsoft.com/fwlink/?LinkID=167367 -this tool will create CheckSur.log file in C:\Windows\Logs\CBS,please attache it to post.It is important

 

[TheLittletBowl]

i don't know how to run it

 

[Flavius]

i don't know how to run it

Just download,double click on installer and follow to the creator in application

 

[TheLittletBowl]

oh, it's already installed on machine from an update long ago

 

[Flavius]

oh, it's already installed on machine from an update long ago

That's nothing.It is not normal hotfix only diagnostic tool,download it from link and run,you can run it many times -there is no any limits for running this tool

 

[TheLittletBowl]

it tells me it's already installed, then does nothing

 

[Flavius]

it tells me it's already installed, then does nothing

So uninstall KB947821 (Readiness Tool) and install it again

 

[TheLittletBowl]

it's not in my list of installed updates.... this is making me mad