Windows 7 64 bit BSOD

[TomKelly]

hi i own an acer aspire 5542.. it has been fine for the past 7 months i have owned it and now it has crashed 18 times in two days, i cannot use it unless i start in safe mode.

i have been experiencing the kernel-power error in the events log, and have tried many things to stop it. I have uploaded the minidump files if someone could check them out and help me i would be highly thankful

these are the error codes:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2010-10-13T16:22:10.842818000Z" />

<EventRecordID>119000</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>TomKelly-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">244</Data>

<Data Name="BugcheckParameter1">0x3</Data>

<Data Name="BugcheckParameter2">0xfffffa8006849b30</Data>

<Data Name="BugcheckParameter3">0xfffffa8006849e10</Data>

<Data Name="BugcheckParameter4">0xfffff800039815d0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

 

[Pixelpro]

can you do a system restore to the point in which it is working? this may sort your problem..

looking at dumps, 2mins

looking at the dumps, this is a common one: On Tue 12/10/2010 16:38:10 your computer crashed
This was likely caused by the following module: csrss.exe
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80066B9B30, 0xFFFFFA80066B9E10, 0xFFFFF800031CD5D0)
Error: CRITICAL_OBJECT_TERMINATION
Dump file: C:\Windows\Minidump\101210-25537-01.dmp
file path: C:\Windows\system32\csrss.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Client Server Runtime Process
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

 

[TomKelly]

No cannot i have tried system restore and it says there is not restore points available ;(

 

[Pixelpro]

No cannot i have tried system restore and it says there is not restore points available ;(

is that where you can check your own restore point?, do you by any chance have a disk with a restore point or the disk for windows 7, i presume not?

 

[TomKelly]

No, we have checked the original packaging for any sign of a restore disk and there doesnt seem to be one, is there no clue to what driver could be causing it?

 

[Pixelpro]

No, we have checked the original packaging for any sign of a restore disk and there doesnt seem to be one, is there no clue to what driver could be causing it?

May i ask, is there anything you have downloaded/installed in the last 2/3days ?

 

[TomKelly]

Nothing major, after it crashed the first time i was advised to update my sound driver as this was normally the main cause of the problem, this did not fix it, and an error with the ATI catalyst control appeared, so i updated that driver. i got my computer working fine for around 3 hours yesterday, and when i turned it on again today it started to crash again

 

[Pixelpro]

Hmm, interetsting, let me try investigate this a little bit for you; might find a solution.
Did this happen before or after you isntalled the drivers, because after i thnk a driver is either invalid or corrupt which is causing that csrss.exe (something like that) to crash.

 

[TomKelly]

It crashed before i installed the drivers and still does now, i have been told to revert back to an older version of ATI catalyst control which cannot be done in safe mode, it does not allow an uninstall, how may this be done?

 

[Pixelpro]

hmm, there is no way your computer can run in "normal" mode without crashing, i wonder if i can find something that delete's it.

Not sure about this; "Uninstalling CCC, and then:


1. Check that (Program Files folder )/ATI Technologies/ATI.ACE is empty
2. Check (Windows folder)/Assembly folder to see if there's any files with Public Key Token of "90ba9c70f846762e" (Sort by Public key token to get a easier view). All these tokens should be uninstalled by right clicking and uninstalling.
3. Check that (Document and Settings)/(User)/AppData/Local/ATI/ACE is empty
4. Reinstall CCC"

someone would really need to try it.

 

[Jonathan_King]

Hello TomKelly.

Could you please follow the BSOD Sticky on this site?

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Thanks!

 

[zigzag3143]

hi i own an acer aspire 5542.. it has been fine for the past 7 months i have owned it and now it has crashed 18 times in two days, i cannot use it unless i start in safe mode.

i have been experiencing the kernel-power error in the events log, and have tried many things to stop it. I have uploaded the minidump files if someone could check them out and help me i would be highly thankful

these are the error codes:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2010-10-13T16:22:10.842818000Z" />

<EventRecordID>119000</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>TomKelly-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">244</Data>

<Data Name="BugcheckParameter1">0x3</Data>

<Data Name="BugcheckParameter2">0xfffffa8006849b30</Data>

<Data Name="BugcheckParameter3">0xfffffa8006849e10</Data>

<Data Name="BugcheckParameter4">0xfffff800039815d0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

Where to start
First 5 year old Pinnacle drivers. Pinnacle should be removed.

Second Symantec, remove and replace with Microsoft Security Essentials.

Old drivers from 3 years ago. Video drivers from two years ago. All these need updating

mdmxsdk.sys        fffff880`0287a000    fffff880`0287e280    0x00004280    0x449716be    6/19/2006 17:27:26                        
emScan64.sys        fffff880`083f3000    fffff880`083f4800    0x00001800    0x467b1d10    6/21/2007 20:51:28                        
emFilter64.sys        fffff880`083e0000    fffff880`083e1900    0x00001900    0x467b1d13    6/21/2007 20:51:31                        
emDevice64.sys        fffff880`07671000    fffff880`076a5b00    0x00034b00    0x467b1d20    6/21/2007 20:51:44                        
emAudio64.sys        fffff880`076a6000    fffff880`076be000    0x00018000    0x46d884f4    8/31/2007 17:15:32                        
CAX_CNXT.sys        fffff880`05c95000    fffff880`05d60000    0x000cb000    0x4995e3e4    2/13/2009 17:19:32                        
CAXHWAZL.sys        fffff880`05c43000    fffff880`05c95000    0x00052000    0x4995e436    2/13/2009 17:20:54                        
CAX_DPV.sys        fffff880`05e64000    fffff880`05fd8000    0x00174000    0x4995e522    2/13/2009 17:24:50                        
NTIDrvr.sys        fffff880`04389000    fffff880`04391000    0x00008000    0x49c9a073    3/24/2009 23:09:39                        
DKbFltr.sys        fffff880`04611000    fffff880`0461d000    0x0000c000    0x49caf35e    3/25/2009 23:15:42                        
usbfilter.sys        fffff880`04ded000    fffff880`04df9000    0x0000c000    0x49d5f587    4/3/2009 07:39:51                        
UBHelper.sys        fffff880`04381000    fffff880`04389000    0x00008000    0x49f57153    4/27/2009 04:48:19                        
amdsata.sys        fffff880`00c00000    fffff880`00c14000    0x00014000    0x49f79245    4/28/2009 19:33:25                        
dump_amdsata.sys        fffff880`05e18000    fffff880`05e2c000    0x00014000    0x49f79245    4/28/2009 19:33:25                        
amdxata.sys        fffff880`01131000    fffff880`0113c000    0x0000b000    0x49f79247    4/28/2009 19:33:27                        
XAudio64.sys        fffff880`07371000    fffff880`07379000    0x00008000    0x49f89a93    4/29/2009 14:21:07                        
AtiPcie.sys        fffff880`017f4000    fffff880`017fc000    0x00008000    0x4a005486    5/5/2009 11:00:22                        
spldr.sys        fffff880`0164c000    fffff880`01654000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04391000    fffff880`0439e000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
mwlPSDFilter.sys        fffff880`01499000    fffff880`014a2000    0x00009000    0x4a24f9e2    6/2/2009 06:07:30                        
mwlPSDNServ.sys        fffff880`03a13000    fffff880`03a1b000    0x00008000    0x4a24f9eb    6/2/2009 06:07:39                        
mwlPSDVDisk.sys        fffff880`03a00000    fffff880`03a13000    0x00013000    0x4a24fbc1    6/2/2009 06:15:29                        
AtiHdmi.sys        fffff880`04fb6000    fffff880`04fd6000    0x00020000    0x4a28d7ee    6/5/2009 04:31:42                        
SynTP.sys        fffff880`03e00000    fffff880`03e49000    0x00049000    0x4a3af916    6/18/2009 22:33:58                        
k57nd60a.sys        fffff880`04d9c000    fffff880`04ded000    0x00051000    0x4a3cc959    6/20/2009 07:34:49                        
atikmdag.sys        fffff880`04627000    fffff880`04c3e000    0x00617000    0x4a4cf223    7/2/2009 13:45:07                        
athrx.sys        fffff880`04205000    fffff880`04374000    0x0016f000    0x4a553e89    7/8/2009 20:49:13

Only after all these can we tell what the real problems are


Ken J

 

[TomKelly]

How do I remove these drivers in safe mode?

 

[zigzag3143]

How do I remove these drivers in safe mode?

First you need to go into device manager

Goto the relevant tab

right click

click un-install


Let us know if you need assistance.



ken J

 

[Pixelpro]

Have you managed?

 

[Pixelpro]

just found (if still not working) http://www.sevenforums.com/tutorials/117840-uninstall-remove-software-safe-mode.html