Solved Windows 7 64-bit shows red cross on network icon

[avenel]

Dear folk

My desktop windows 7 64 bit was working fine til I walked up yesterday and there was a red cross on the network icon!!!

Ethernet cable working fine as when i hooked it to my laptop everything is working fine , means problem lies within the desktop and nothing wrong with cable or router port.

Troubleshoot that I had done so far :

Restarted desktop 3 times, uninstalled LAN driver, connected new Ethernet cable

What else I need to check to find out what is going on ?

Thanks

 

[samuria]

Welcome to the forum. Open a cmd prompt type
Ipconfig /all

Post results

 

[avenel]

Thanks samuria

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\hello>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : THERMALTAKE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 88-D7-F6-3D-63-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TeamViewer VPN Adapter
Physical Address. . . . . . . . . : 00-FF-32-7E-D1-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{327ED110-24E9-4EFF-B588-86530B8B4B0A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1ACD9EAE-2C9B-4A26-8057-E696CB991EDE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\hello>

 

[samuria]

It's not getting an IP have your tried setting a fixed IP is it plugged directly into the router and does the port light on the router?

 

[avenel]

Thanks samuria

Yes it was getting ip address and fixed ip wasn't fixing the issue

Yes it was directly connected to the router but port didn't have a light on the router and on the desktop


What i did I shutdown desktop and unplug power cable and waited for a while and now it is working ,,,,,,,,,,,,,credit to JohnC_21 from bleepingcomputer.comThanks guys for your help