Windows 7 95C9 error, trying to install IE11

[kkop123]

Hello,

I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

 

[mohavepc]

Hello,

I am new to this forum and am trying to solve this problem. I have performed multiple searches but have not had any luck trying any of the solutions offered. Any help is highly appreciated!

Hello KKOP and welcome to Seven Forums. To help us help you could you please fill out all of your system specs?
You say you tried a few solutions to no avail could you please give us a brief description of what solutions you have tried?

Have a look here and follow the steps lined out by Microsoft for update errors.

 

[kkop123]

I updated my system specs and tried the steps listed in the link you sent. I am still getting the same error??

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[kkop123]

The error I'm receiving when attempting to update to IE 11 is Code 9C59

CBS.Zip file attached

 

[NoelDP]

.... and the CheckSUR results???
and the later CBSPersist files??

 

[kkop123]

I ran the CheckSur until it said installation complete and then tried to reinstall the updates but got the same error.

As for the CBSPersist files... I am confused. it appears that all the same entries from the original folder are also in the zip folder??

 

[NoelDP]

Please post ALL the requested files - there is a reason we ask for them!

 

[kkop123]

Can you explain how to post these? I could not find the %system... Folder it says to look for the checksur results in. Also, I don't know how to include the other entries from the CBS persist files. The normal and zip versions seem to contain the same entries.

 

[NoelDP]

Did you bother to read the tutorial instructions at all??

 

[kkop123]

Yes, I read and followed every word of the instructions. Per my prior post, the original CBS file and the zipped version appear to contain the same items. I looked for the checksur restults in the folder that it mentions but that does not seem to exist on my computer. I'm not sure how to be more clear on what I need help with.

 

[kkop123]

I was able to find the checksur.log file (attached). The problem was it was not in a $systemroot% file as stated in the instructions. it was in windows/logs

 

[kkop123]

ok.. I've attached an updated CBS compressed file... I think I finally got it!

 

[NoelDP]

Nowhere in the tutorial I posted is %systemroot% mentioned.

It actually asks that you zip and upload the WHOLE of the C:\Windows\Logs\CBS folder - so far we've see only two of the 7 files that should be present.

 

[kkop123]

Please list the required 7 files. They are not listed anywhere in your previous posts.

 

[NoelDP]

Just follow the instructions I posted in post #4

 

[kkop123]

Ok... here are your steps and what I did:

1. System Update Readiness Tool - I ran the tool to completion.
2. SFC Scan - I ran the scan multiple times as indicated and it did not find any errors
3. Windows Updaet Error Codes - I indicated the error code I am receiving in a previous post
4. Log collection - still trying to figure out how inculde missing pieces of the CBS file
5. Start thread - done

Where in that list is the 7 files?

 

[NoelDP]

You are supposed to be looking for the CBS FOLDER - not the CBS.log file!
Simply copy the whole folder to the desktop,, then compress the copy an upload that.. If it's too large (over 8MB)then delete the compressed file, delete the oldest 2 CBSPersist files from the folder, and compress the remaining files and upload tem.

 

[kkop123]

Got ya... compressed CBS folder attached!

 

[NoelDP]

The only relevant error I can find is in the CBSPersist log...

2014-06-25 20:17:58, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514, Update: Internet-Explorer-Optional-amd64, PinDeployment: amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_8.0.7601.17514_en-us_ef9729155c0ba97b
2014-06-25 20:17:58, Error                 CSI    [EMAIL="0000000c@2014/6/26:00:17:58.751"]0000000c@2014/6/26:00:17:58.751[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2014-06-25 20:17:59, Error                 CSI    0000000d (F) STATUS_SXS_ASSEMBLY_MISSING #254812# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2014-06-25 20:17:59, Error                 CSI    0000000e (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #254697# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2014-06-25 20:17:59, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-Optional-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-25 20:17:59, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514, Update: Internet-Explorer-Optional-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-25 20:17:59, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-25 20:17:59, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2014-06-25 20:17:59, Info                  CSI    [EMAIL="0000000f@2014/6/26:00:17:59.703"]0000000f@2014/6/26:00:17:59.703[/EMAIL] CSI Transaction @0x224bfe0 destroyed

I think this is caused by registry corruption.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.