Windows 7 and ITnues Issue??

[metzy85]

Hello, I have been working on and off on a hp laptop g-60 for about a month. I recommended to the girl to upgrade to windows 7. It was free and I did it. Everything went completely fine and the laptop was performing better for about a month and a half. Then the other week it stopped shutting down and restarting. It would just hang saying “shutdown” “logging off”. I did some research online and the “Windows Media Player Network Sharing Service” causing this issue. Sure enough it was set to disable for some unknown reason to me. I got it enable fixed problem good to go. Couple days later she called me and her iTunes was not starting. I thought that was very odd and so first thing I did was go to her services and sure enough the “Windows Media Player Network Sharing Service” was set to automatic and not started. I played around with the laptop for several hours and started to notice some extremely weird habits. Liked to freeze randomly and it just seemed very unstable. So I continued to fiddle around here and there and I discovered she had the 32bit ITunes installed. So I went and tried to uninstall it. The installer would freeze. So I thought that it could be windows installer service or just needed updating so I went to go to windows update and that wouldn’t open either. I started to get very suspicious of iTunes. I got the program to open finally and tried to check for updates sure enough it was out of date and so went to update it and blue screen the computer. Went so fast couldn’t get the error code. So what I did was install the 64bit ITunes and suddenly everything started working. ITunes, shutdown issue, windows update, everything. Until she opened ITunes again and the whole computer went back to its normal issues. So I uninstalled ITunes, completely. Every iTunes folder except for her library took the trip reinstalled and Blue screened it once. Got it running again and not she is still having issues here and there. She gets errors about the hard disk having bad sectors ran a check disk found no issues. Not trying to hate on apple but is ITunes the problem?? I am at a lost tried everything from system restore everything. I am about ready to reformat and start over. IS THERE ANYONE, out there that can help with any ideas???????

 

[zigzag3143]

Hello, I have been working on and off on a hp laptop g-60 for about a month. I recommended to the girl to upgrade to windows 7. It was free and I did it. Everything went completely fine and the laptop was performing better for about a month and a half. Then the other week it stopped shutting down and restarting. It would just hang saying “shutdown” “logging off”. I did some research online and the “Windows Media Player Network Sharing Service” causing this issue. Sure enough it was set to disable for some unknown reason to me. I got it enable fixed problem good to go. Couple days later she called me and her iTunes was not starting. I thought that was very odd and so first thing I did was go to her services and sure enough the “Windows Media Player Network Sharing Service” was set to automatic and not started. I played around with the laptop for several hours and started to notice some extremely weird habits. Liked to freeze randomly and it just seemed very unstable. So I continued to fiddle around here and there and I discovered she had the 32bit ITunes installed. So I went and tried to uninstall it. The installer would freeze. So I thought that it could be windows installer service or just needed updating so I went to go to windows update and that wouldn’t open either. I started to get very suspicious of iTunes. I got the program to open finally and tried to check for updates sure enough it was out of date and so went to update it and blue screen the computer. Went so fast couldn’t get the error code. So what I did was install the 64bit ITunes and suddenly everything started working. ITunes, shutdown issue, windows update, everything. Until she opened ITunes again and the whole computer went back to its normal issues. So I uninstalled ITunes, completely. Every iTunes folder except for her library took the trip reinstalled and Blue screened it once. Got it running again and not she is still having issues here and there. She gets errors about the hard disk having bad sectors ran a check disk found no issues. Not trying to hate on apple but is ITunes the problem?? I am at a lost tried everything from system restore everything. I am about ready to reformat and start over. IS THERE ANYONE, out there that can help with any ideas???????

you can at least find out what is causing it by going into event viewer )type eventvwr in search) go to the windows log>applications tab. Log for critical errors (they have red in the left channel). See if there are app hang, or app crash, listed. Is there anything else related to itunes, etc?

Let us know the event ID and source codes.

ken

 

[metzy85]

I found the 2 most common errors that look very interesting

1st: WMI event id 10

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

2nd: Which is Just Warning

registry user profile service event id 1530


DETAIL -
5 user registry handles leaked from \Registry\User\S-1-5-21-933538411-1585187250-4017720315-1000_Classes:
Process 2300 (\Device\HarddiskVolume1\Program Files (x86)\iTunes\iTunes.exe) has opened key \REGISTRY\USER\S-1-5-21-933538411-1585187250-4017720315-1000_CLASSES
Process 2300 (\Device\HarddiskVolume1\Program Files (x86)\iTunes\iTunes.exe) has opened key \REGISTRY\USER\S-1-5-21-933538411-1585187250-4017720315-1000_CLASSES
Process 1516 (\Device\HarddiskVolume1\Windows\explorer.exe) has opened key \REGISTRY\USER\S-1-5-21-933538411-1585187250-4017720315-1000_CLASSES
Process 1516 (\Device\HarddiskVolume1\Windows\explorer.exe) has opened key \REGISTRY\USER\S-1-5-21-933538411-1585187250-4017720315-1000_CLASSES
Process 1516 (\Device\HarddiskVolume1\Windows\explorer.exe) has opened key \REGISTRY\USER\S-1-5-21-933538411-1585187250-4017720315-1000_CLASSES\Local Settings\Software\Microsoft\Windows\Shell


Hope that's what you needed......