Windows 7 Blue Screen Help

A

awestley

New member
Local time
4:38 PM
Messages
4
  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,

  • Any information would be helpful because this is quite frustrating. Thanks in advance!
 

My Computer

OS
Windows 7

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Dump:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880010e0fcc, fffff88008e3b8c0, 0}

Probably caused by : fltmgr.sys ( fltmgr!FltGetInstanceInformation+6c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880010e0fcc, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008e3b8c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
fltmgr!FltGetInstanceInformation+6c
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h]

CONTEXT: fffff88008e3b8c0 -- (.cxr 0xfffff88008e3b8c0)
rax=0000000000000001 rbx=fffffa8006754060 rcx=0000000000000001
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000001
rip=fffff880010e0fcc rsp=fffff88008e3c2a0 rbp=0000000000000000
r8=0000000000000003 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=fffffa8006754010 r13=fffffa800669e5fc
r14=fffff88008e3c360 r15=0000000000000008
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
fltmgr!FltGetInstanceInformation+0x6c:
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h] ds:002b:00000000`00000029=????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: iTunes.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880010e0fcc

STACK_TEXT:
fffff880`08e3c2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!FltGetInstanceInformation+0x6c


FOLLOWUP_IP:
fltmgr!FltGetInstanceInformation+6c
fffff880`010e0fcc 0fb74828 movzx ecx,word ptr [rax+28h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: fltmgr!FltGetInstanceInformation+6c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fltmgr

IMAGE_NAME: fltmgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc11f

STACK_COMMAND: .cxr 0xfffff88008e3b8c0 ; kb

FAILURE_BUCKET_ID: X64_0x3B_fltmgr!FltGetInstanceInformation+6c

BUCKET_ID: X64_0x3B_fltmgr!FltGetInstanceInformation+6c

Followup: MachineOwner
---------

I would run chkdsk and make sure Itunes is updated.
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio Z46GDU
OS
Windows 7 Ultimate x86-64
CPU
[email protected] 1066MHz FSB
Motherboard
Sony branded
Memory
6GB DDR3 1066MHz
Graphics Card(s)
9300M GS 256MB Dedicated (Speed) + Intel4500MHD (Stamina)
Sound Card
Realtek HD Audio
Monitor(s) Displays
13.1' WXGA
Screen Resolution
1600x900
Hard Drives
320GB 7200RPM w/ 16MB cache
Internet Speed
1MB/s
Thank you for the help. I will try all methods.. Thanks again. Hopefully this will correct the problem!
 

My Computer

OS
Windows 7
awestley said:
  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,

  • Any information would be helpful because this is quite frustrating. Thanks in advance!
Click to expand...


As usual we really need the actual DMP file. use this to find and upload them. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
zigzag3143 said:
awestley said:
  • Story: Saturday night I went to sync my iphone with itunes. When I plugged it in. I received a blue screen. I wasn't able to document what is said because it restarted my computer. On startup it displayed this message. Now when i try to open Itunes, it will blue screen and restart. I've uninstalled and installed multiple times. I have been using the same configurations the whole life of my computer, and this started happening Saturday. Only modifications since then has been a couple security updates.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880010E0FCC
BCP3: FFFFF88008E3B8C0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\030110-19765-01.dmp
C:\Users\Anthony\AppData\Local\Temp\WER-1495706-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


  • My PC: Windows Home Premium 64 Bit, AMD Athlon II Dual Core M300, 4 GB Ram,

  • Any information would be helpful because this is quite frustrating. Thanks in advance!
Click to expand...


As usual we really need the actual DMP file. use this to find and upload them. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken
Click to expand...

I thought I did. See above or am I crazy?
 

My Computer

OS
Windows 7
Its there - have you found a solution?
 

My Computer

Computer Manufacturer/Model Number
Sony Vaio Z46GDU
OS
Windows 7 Ultimate x86-64
CPU
[email protected] 1066MHz FSB
Motherboard
Sony branded
Memory
6GB DDR3 1066MHz
Graphics Card(s)
9300M GS 256MB Dedicated (Speed) + Intel4500MHD (Stamina)
Sound Card
Realtek HD Audio
Monitor(s) Displays
13.1' WXGA
Screen Resolution
1600x900
Hard Drives
320GB 7200RPM w/ 16MB cache
Internet Speed
1MB/s
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