Windows 7 BSOD 0x0000003D

[Mbox]

Hi, i have been getting random bsods for a couple of months now. It might happen once a day or once every couple of days while i am on the internet or not doing anything really. I noticed it happens most frequently if i am playing a video game though. I have attached the dmp files hoping for a solution.

 

[panais]

Hi


Update the software\driver for your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.



Realtek



Finish with this step and post back with results\news.

 

[Mbox]

Hi


Update the software\driver for your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.



Realtek



Finish with this step and post back with results\news.

how do i go about doing this?

 

[Vir Gnarus]

In addition, you'll want to take a look at your memory, I did see a number of bits missing in a referenced address that caused the crash. I cannot ascertain when the problem originated or where, but can often be from memory problems.

First, run Memtest86+ as instructed here. Do so for at least 7 passes on your RAM. Then, follow up with running Prime95 on Torture Test with Blend overnight. If you see any errors from Memtest, it's most likely a memory problem. If you see any errors from Prime95, it's most likely a CPU problem. If you see errors from both, it can very well be a CPU problem, a motherboard, or power supply problem.

Note that this does not negate panais' observation. I did see in the faulting thread that the stack for it involved your network drivers. You will want to work on updating them as previously prescribed. Also, you may wanna do the same for your HD Audio drivers as well. These most likely are incorporated in your motherboard drivers so make sure to update those from the appropriate website (Gigabyte). Don't forget the BIOS, too.

EDIT: Your best option for both the Realtek drivers and the rest of them is to go to the Gigabyte website, go to the drivers specifically for your motherboard, and then download them and install them. Sometimes it's best to uninstall them by going to Programs and Features from your Start menu and then installing them.

Btw, is this an OEM computer (Dell, HP, etc.)? From the information it doesn't seem like it.

 

[Mbox]

In addition, you'll want to take a look at your memory, I did see a number of bits missing in a referenced address that caused the crash. I cannot ascertain when the problem originated or where, but can often be from memory problems.

First, run Memtest86+ as instructed here. Do so for at least 7 passes on your RAM. Then, follow up with running Prime95 on Torture Test with Blend overnight. If you see any errors from Memtest, it's most likely a memory problem. If you see any errors from Prime95, it's most likely a CPU problem. If you see errors from both, it can very well be a CPU problem, a motherboard, or power supply problem.

Note that this does not negate panais' observation. I did see in the faulting thread that the stack for it involved your network drivers. You will want to work on updating them as previously prescribed. Also, you may wanna do the same for your HD Audio drivers as well. These most likely are incorporated in your motherboard drivers so make sure to update those from the appropriate website (Gigabyte). Don't forget the BIOS, too.

EDIT: Your best option for both the Realtek drivers and the rest of them is to go to the Gigabyte website, go to the drivers specifically for your motherboard, and then download them and install them. Sometimes it's best to uninstall them by going to Programs and Features from your Start menu and then installing them.

Btw, is this an OEM computer (Dell, HP, etc.)? From the information it doesn't seem like it.

I put the computer together myself about a year ago.

 

[Mbox]

Had another one happen today, although it wasn't a blue screen my computer just froze and was unresponsive until i restarted. I have attached the dmp file.

 

[Vir Gnarus]

If it wasn't a bluescreen and it was unresponsive, then how did you provide a crashdump? The one you attached is dated from Feb 1.

Have you checked your memory and your CPU with the aforementioned hardware tests? Have you updated all the drivers recommended by both panais and I?

 

[Mbox]

If it wasn't a bluescreen and it was unresponsive, then how did you provide a crashdump? The one you attached is dated from Feb 1.

Have you checked your memory and your CPU with the aforementioned hardware tests? Have you updated all the drivers recommended by both panais and I?

the hardware tests didn't show anything wrong. As for the realtek driver, i have no idea which one to download on their website

 

[Vir Gnarus]

On the realtek website? You should grab them from the motherboard manufacturer's website, specifically for the motherboard installed in your system. You'll want to install pretty much everything that involves your motherboard (chipset drivers, BIOS, etc.) from that site, besides the utilities and software that comes with it. They are notorious for their bugs and so you'll want to stay away from them. Only drivers and BIOS are recommended.

 

[Mbox]

Had another bsod today. I already downloaded everything from the manufacturer's site. This one bsod happened really fast before my computer restarted and a dmp file wasn't made for some reason. .
I am beginning to wonder if this could be caused by overheating? the crashing and bsods only happen if i am playing a video game for a couple of hours.

 

[Vir Gnarus]

Did you install it all? Remember, no utilities or software, only the latest drivers and BIOS. Did the drivers include sound as well?

It'll show up fast if it fails to create a dmp file and you have the setting for crashes set to automatically restart afterwards (which is by default).

If you suspect it's overheating, you can run HWInfo with the Sensors Only option checked. Run two logs: one 30-minute one for idle, and one for high load. For the high load one, let it run and play a game until it crashes. Then send us both logs.

 

[Mbox]

Did you install it all? Remember, no utilities or software, only the latest drivers and BIOS. Did the drivers include sound as well?

It'll show up fast if it fails to create a dmp file and you have the setting for crashes set to automatically restart afterwards (which is by default).

If you suspect it's overheating, you can run HWInfo with the Sensors Only option checked. Run two logs: one 30-minute one for idle, and one for high load. For the high load one, let it run and play a game until it crashes. Then send us both logs.

Alright ill try this and yeah there was a sound driver included.

 

[Mbox]

Had another bsod today although a dmp file wasn't created for this one either :huh:. it was 0x0000007f
0x0000003D

0x0000003D

 

[Vir Gnarus]

So you've followed all instructions, updated your drivers, your BIOS, uninstalled all motherboard utilities and software, and still a BSOD? If that's the case, then it's probably a hardware failure as I initially suspected.

A failure to create a crashdump could be caused by a number of reasons, as followed:

• The hard drive space on your boot volume (where Windows is installed) is too low.
• The paging file is nonexistent or too small, or it does not reside on the boot volume. It must at least the size of 75% of your RAM plus 100 MBs. The paging file cannot stretch during this time (I think), so this is the minimum size it needs to be.
• Your system lost contact with your HD that has Windows on it during the crash, or there was an I/O problem that occurred when attempting to write the crashdump to the drive. Both are commonly indicative of a HD or HD controller failure.

If you wish, you can conduct more hardware tests. The following is a copypasta I've made of any hardware tests that I've recommended that you can try out. They may or may not be related to your case (but it doesn't hurt to try em). Note that for whatever tests you already did (like Memtest86+) make sure to run them the full recommended time or amount of passes. Anyways, the tests are as followed:


RAM: Memtest86+ - 7+ passes
CPU: Prime95 - Torture Test; Large FFTs; overnight (9+ hours)
GPU: MemtestCL - Run twice (if any of the tests work on your GPU; ATI cards will need to install the ATI APP SDK as it requires OpenCL)
Drives: Seatools - All basic tests aside from the Fix all or the advanced ones.

All of these (excluding MemtestCL) are included in the UBCD if you prefer a Live CD environment (which is the best environment to test hardware on). Note that Prime95 currently does not work on the UBCD. Also, please provide us temps/voltages using HWInfo with Sensors only option checked. Log two 30-minute instances: one for idle, and one for high load. High load probably recommended that you crash during the logging, so run it until system crashes then send the dumps to us.



It's recommended that you send us the HWInfo logs as instructed prior to running Prime95 anymore. If your CPU is overheating, Prime95 will only exacerbate the problem and having it run overheated for 9 hours (or until it crashes) can cause permanent damage to it. We need to see if it's a heating issue first.

 

[dargordkl]

I have the same problem but i took a picture of it, could you help me mate?