Windows 7 BSOD - STOP: 0x0000003B

[JoeB88]

Randomly throughout my day I will experience three or less BSOD. This has been going on for months and I have no idea how to fix it. I've updated every single driver and downloaded all Windows updates I can find. The BSOD message begins with:

STOP: 0x0000003B

The only change I have ever made to this desktop is I added some extra RAM.

I have attached the log collector file. Thanks in advance to anyone who reads this!

 

[Arc]

Hi JoeB88.

You are using the display driver AMD 14.6 RC2, which you are not supposed to.

Uninstall your installed version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install a WHQL version only.

• Download Drivers

Let us know the result.
____________________________________________

fffff880`05893738  fffff880`0f47d736Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x27736
-----------------------------------------------------------------------
fffff880`05893678  fffff880`04fa66ebUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x376eb
-----------------------------------------------------------------------
fffff880`0f456000 fffff880`103ff000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
    CheckSum:         00F46306
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[JoeB88]

I tried this last week and when I cleaned up the leftovers, my PC couldn't even recognize that I had a video card. Installing the new drivers didn't help at all either. After a ton of headache I had to resort to a system restore. I've already gotten two blue screens today and I've attached the minidump files for them.

 

[Arc]

You have got a very old display driver.

    Image name: atikmpag.sys
[COLOR=Red]    Timestamp:        Thu Dec 20 01:02:55 2012[/COLOR] (50D21667)

And that is failing there.

fffff880`0c998088  fffff880`04f02d1dUnable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR]
 atikmpag+0x3bd1d

You can install an RC but cannot install a WHQL? Strange enough.

Try AMD Driver Autodetect

 

[JoeB88]

The Autodetect forces me to install 14-4 but 14-4 only seems to update an HDMI audio driver. My PC (which I got brand new last year) came with a driver from 2012. My PC BSOD's with this driver. Autodetect updates to 14-4, and I still get BSOD's.

 

[Arc]

Autodetect updates to 14-4, and I still get BSOD's.

If it is the same BSOD continues with the latest WHQL too, then it is bad.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Take the 15 minutes benchmark test.

Let us know the result.

 

[JoeB88]

I ran it with the 14.7 drivers installed. I can uninstall all my drivers but 14.4 doesn't install any display drivers for me, so my only option are the old ones from 2012 or the 14.7 BETA ones.

Here's a screenshot of the results:

 

[Arc]

I have asked for more help in your thread. I wonder why you cannot install 14.4 WHQL.

 

[Layback Bear]

I don't understand it eigher Arc.

What I do know it might help if we had the System Specs filled in completely.

Use this tutorial by Brink. Make sure you fill in the power supply and security programs also.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[JoeB88]

It installs, it just doesn't do anything. I uninstall all the AMD stuff and use the driver cleaner like you said, then restart. Then I download and install the WHQL version but nothing changes. Under 'Display Adapters' in my device manager all that is listed is 'Standard VGA Graphics Adapter'. However if I download the 2012 drivers or the new BETA ones, it recognizes my graphics card and the drivers then work.

 

[JoeB88]

I did the system specs but I have no clue what my PSU is. This is a stock desktop from Dell - XPS8700. I use AVG.

 

[TVeblen]

When you restart, does Windows install it's own graphics driver and then ask you to restart again in order to complete the installation?

 

[JoeB88]

Nope, nothing installs nor do I get asked to install anything. After I remove all AMD stuff and clean my drivers, Windows doesn't recognize I have a graphics card at all, even after restart. I have to insert my Drivers CD that came with the Dell to extract and install the old drivers again (BSOD's happen with these drivers).

Either that or I have to install the latest BETA drivers. Installing the current WHQL package (14.4) doesn't do anything. It's as if there are no display drivers in that package.

 

[TVeblen]

Please excuse me if I'm being dense, but if the drivers are uninstalled and Windows doesn't recognize that you have a graphics card - and doesn't install it's own driver, how are you getting any video at all? Do you get 640 x 480 graphics as if you were in Safe Mode?

 

[JoeB88]

Yeah, the screen resolution gets small and everything is ugly and pixelated.

 

[TVeblen]

Do you have an actual video card?
Your specs just say Standard VGA Graphics Adapter.

 

[JoeB88]

Yes I do. AMD Radeon HD 7570. As I said, my PC doesn't recognize I have a card when I installed the current WHQL package (after uninstalling drivers). I have to either install the stock 2012 drivers or the latest BETA drivers from AMD for my card to be recognized.

I have updated my specs for you.

 

[Layback Bear]

From my post 9.

Use this tutorial by Brink. Make sure you fill in the power supply and security programs also.

Still need this information.

 

[JoeB88]

I did... it's in my profile under System Specs. It didn't tell me what my PSU was. All I know is it's a Dell XPS8700 and I use AVG for my security software.

 

[TVeblen]

The Intel 4770 has integrated graphics.
Do you know if you have graphics without a video card?

You could try uninstalling all drivers (and clean up), and then uninstalling the video card from Device Manager and from the PC physically. Restart into integrated graphics and perform a driver cleanup. This program works well to remove stubborn graphics driver remnants: Guru3D - Driver Sweeper . Then try installing the card (physically) and starting up to see if Windows recognizes it and installs the generic graphics driver.

If it does not recognize the card on a clean setup then you could bne looking at a defective video card.

EDIT: sometimes just reseating the card can solve weird problems. Check the slot and card for dust, crud, or corrosion.