Windows 7 BSOD

[Mulletdude]

Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).

Attached are the files requested, and a full breakdown of my system is in my profile.

 

[zigzag3143]

Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).



Attached are the files requested, and a full breakdown of my system is in my profile.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[Mulletdude]

Uploaded to main post. It was set to kernel dump, not sure if that is going to change anything.

 

[zigzag3143]

Windows 7 full retail
Installed for a bit over a month
Home-built computer
Oldest hardware is the motherboard & processor (@ 4 years)
The PSU, Videocard, and memory are <6months old.

I've had these random hangs in my computer for a while now, I usually have been putting up with them but I actually got a crash dump for this finally, so I'm seeking help.

When the computer crashes it literally just stops. Whatever I was doing doesn't matter. I've noticed it happen more frequently when playing games, but it also hangs while just staring at my background. I have found no pattern in the crashes, and I've taken my computer apart and cleaned the components (as best I can).

Attached are the files requested, and a full breakdown of my system is in my profile.

Almost all of these were (BC 116) video card resets. Usually caused by a video driver (or card)

First step download and install a new video driver.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Second old drivers including one known to cause BSOD (asacpi.sys) Yours is from 2004 and is a problem


The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it. (ASUSTeK Computer Inc. -Support- Drivers and Download Tools)
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).




Old drivers

ASACPI.sys    8/12/2004 10:52:52 PM    0x922fe000    0x922ff420    0x00001420    0x411c2d04                            
SiWinAcc.sys    6/14/2007 08:02:27 PM    0x83bf6000    0x83bf9100    0x00003100    0x4671d713                            
SiRemFil.sys    6/20/2007 04:06:09 PM    0x8b5f4000    0x8b5fc000    0x00008000    0x467988b1                            
SI3132.sys    10/3/2007 02:41:04 PM    0x83956000    0x8396d000    0x00017000    0x4703e240                            
nvm62x32.sys    10/17/2008 05:00:39 PM    0x922a9000    0x922fdc80    0x00054c80    0x48f8fcf7

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[Mulletdude]

I updated all of the drivers, changed the video drivers to the latest from nvidia, and let microsoft update get every update.

I'm still running into a problem when I'm playing games where the computer literally stops, and does not BSOD on me. I get no error report, and restarting is the only solution after that point. I have not been able to pinpoint a reason for it doing that yet.

 

[zigzag3143]

I updated all of the drivers, changed the video drivers to the latest from nvidia, and let microsoft update get every update.

I'm still running into a problem when I'm playing games where the computer literally stops, and does not BSOD on me. I get no error report, and restarting is the only solution after that point. I have not been able to pinpoint a reason for it doing that yet.

What does it say in event viewer?


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[Mulletdude]

I'm not sure what this program is telling me, so I sorted by type and saved all the app crash ones.

I also included the latest BSOD message from the minidump folder, as it is different from the others.

 

[Mulletdude]

Even more weird, when I was trying to upload my latest minidumps, my video driver stopped responding then recovered. Something is seriously wrong in this computer >.>

 

[zigzag3143]

Even more weird, when I was trying to upload my latest minidumps, my video driver stopped responding then recovered. Something is seriously wrong in this computer >.>

Absolutely correct these were caused by a video card reset (BC 116) and the first step would be to re-install the driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

If that doesnt fix it you should run Prime 95

Try this free stress test: http://www.mersenne.org/freesoft/

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

You also have some old drivers that need updating

SiWinAcc.sys    6/14/2007 08:02:27 PM    0x8b3f7000    0x8b3fa100    0x00003100    0x4671d713                            
SiRemFil.sys    6/20/2007 04:06:09 PM    0x8b7ee000    0x8b7f6000    0x00008000    0x467988b1                            
SI3132.sys    10/3/2007 02:41:04 PM    0x8b3c6000    0x8b3dd000    0x00017000    0x4703e240                            
nvm62x32.sys    10/17/2008 05:00:39 PM    0x91d14000    0x91d68c80    0x00054c80    0x48f8fcf7                            
spldr.sys    5/11/2009 12:13:47 PM    0x8b7e6000    0x8b7ee000    0x00008000    0x4a084ebb                            
amdxata.sys    5/19/2009 01:57:35 PM    0x8b3dd000    0x8b3e6000    0x00009000    0x4a12f30f                            
nvstor.sys    5/20/2009 02:44:09 AM    0x8b3a1000    0x8b3c6000    0x00025000    0x4a13a6b9                            
dump_nvstor.sys    5/20/2009 02:44:09 AM    0x91b87000    0x91bac000    0x00025000    0x4a13a6b9

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[Mulletdude]

I was in the middle of running the prime95 (ran for about 3 hours, no problems detected) and my computer crashed again. Attached is the minidump.

I uninstalled the nvidia video drivers fully (using the program you specified) and installed the latest from the nvidia site and still encountered this crash.

I'm having issues locating some of the drivers you said are old and require updating. Where are you getting the old driver information from anyways?

 

[zigzag3143]

I was in the middle of running the prime95 (ran for about 3 hours, no problems detected) and my computer crashed again. Attached is the minidump.

I uninstalled the nvidia video drivers fully (using the program you specified) and installed the latest from the nvidia site and still encountered this crash.

I'm having issues locating some of the drivers you said are old and require updating. Where are you getting the old driver information from anyways?

Driver information (as listed in my post) is directly from the load drivers when your machine crashed. Anything dated prior to 7/13/2009 is before win 7 is released and needs to be replaced.