Windows 7 Crashes. No BSOD at all

[cheewongken]

Windows 7 randomly crashes, No BSOD, no dump files.

Hey there, I'm having crashes on windows 7 ultimate, after having this computer for one month. When it starts freezing, all apps stop responding, then the mouse stops as well, and i need to turn it off to start it again. Any suggestions?

my specs

Gigabyte P55 US3L
Intel Core i5
Kingston 1333 DDR3 2gb x 2
W.D. 500 GB SATA HDD
PSU 550W (Cooler Master: Extreme)
LG superwriter 22x
ASUS ENGTX 275 (version 195.21)
Windows 7 Ultimate 32 bit

any help whatsoever is greatly appreciated.

EDIT: I don't get any BSOD. I've no idea if there's any crash logs (minidump has nothing, I've fixed any errors in my registry and defragged my hard drive with Auslogics Boostspeed, did a virus scan with avg, vcleaner. Malware scan with windows defender and lavasoft ad-aware, both 0 results. and it only started (7 feb 2010) (my computer is a month old)

Also, i've tried System Restore to the earliest stage (4th feb) which was a "critical windows update" but i'm still getting crashes.

EDIT: I've also tried sfc /scannow

EDIT: I've also gotten a suggestion that my computer is overheating. It crashes on simple tasks, like using google chrome, or WLM...

 

[zigzag3143]

Hey there, I'm having crashes on windows 7 ultimate, after having this computer for one month. When it starts freezing, all apps stop responding, then the mouse stops as well, and i need to turn it off to start it again. Any suggestions?

my specs

Gigabyte P55 US3L
Intel Core i5
Kingston 1333 DDR3 2gb x 2
W.D. 500 GB SATA HDD
PSU 550W (Cooler Master: Extreme)
LG superwriter 22x
ASUS ENGTX 275 (version 195.21)
Windows 7 Ultimate 32 bit

any help whatsoever is greatly appreciated.

EDIT: I don't get any BSOD. I've no idea if there's any crash logs (minidump has nothing, i have no idea how to look at the event viewer. I've fixed any errors in my registry and defragged my hard drive with Auslogics Boostspeed, did a virus scan with avg, vcleaner. Malware scan with windows defender and lavasoft ad-aware, both 0 results. and it only started (7 feb 2010) (my computer is a month old)

Also, i've tried System Restore to the earliest stage (4th feb) which was a "critical windows update" but i'm still getting crashes.

Lets take a look in event viewer. You want to look for critical errors (they have red in the left column) that have app hang,m or app crash in their names. Note the evend ID and source code. Let us know what they are.

AKen

 

[cheewongken]

hey, thanks for the quick reply.. i was just about to reply when windows crashed on me again..

some of my crashes were logged in the event viewer while others were not..

they all consist of:

Source : Kernel-Power
Event ID : 41

EDIT: the log's were only logged on reboot, not on crash.. "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

EDIT 2: So far, the crashes has occured at random times, each and every one of them while i was online, and longest 1.5 hours, shortest 5 minutes, from boot. I use a E220 USB dongle from Huawei. Would it be safe to undo my system restore, as going to a previous backup didn't change anything?

 

[cheewongken]

should i try memtest86? already ran sfc /scannow, no problems. I connected to the internet, and went to play a game, it self disconnected and i didn't notice, and when i reconnected, i crashed within 5 minutes. I also thought it would be worth noting that i get a "Additional log on information required. Click here to open your browser." pop up on certain times when i connect.

 

[cheewongken]

bump.

 

[cheewongken]

i just had a thought.. could this be occuring because of a corrupted registry? (i used a reg cleaner for the 2nd time [Auslogics Registry Cleaner 4.5.15.280] on the day this crashes started happening)

if so, i can restore it with their backup (it wasn't shown in system restore).. but if i do, won't any installed apps after the day of the backup no longer register with the OS? i can always reinstall them, but i've forgotten what i've installed..

 

[cheewongken]

i've tried the earliest of system restore, but it didn't work.. the program i used to clean registry errors has a couple dating back to when i first used it, but i didn't restore that.

another forum said that my computer could be overheating.. with my specs, do you guys think it would? (its 33 degrees celcius around here, room temperature.)

 

[zigzag3143]

i've tried the earliest of system restore, but it didn't work.. the program i used to clean registry errors has a couple dating back to when i first used it, but i didn't restore that.

another forum said that my computer could be overheating.. with my specs, do you guys think it would? (its 33 degrees celcius around here, room temperature.)

Since you appear to be hanging and not crashing try running through these http://www.sevenforums.com/crash-lo...-generating-memory-dump-crashing-process.html

Let us know if you need help


Ken

 

[cheewongken]

i've tried the earliest of system restore, but it didn't work.. the program i used to clean registry errors has a couple dating back to when i first used it, but i didn't restore that.

another forum said that my computer could be overheating.. with my specs, do you guys think it would? (its 33 degrees celcius around here, room temperature.)

Since you appear to be hanging and not crashing try running through these http://www.sevenforums.com/crash-lo...-generating-memory-dump-crashing-process.html

Let us know if you need help


Ken

Thanks, problem is, i don't know what app/program could be causing it... and the crashes varies from 5 minutes to 3 hours..

 

[quimeraec]

Take a Look to Kernel-Power

Hello, I have the same problem.

Since November 2009, it radomly presents, just like your reports.

The only coincidences I could identify are:

1. Windows Vista SP2 or Windows 7
2. ASUS Motherboard
3. Kernel-related power failure
4. Atheros Wireless Hardware
5. Clearly random presentation

I still looking for a solution...

Best regards

quimeraec

 

[cheewongken]

I have half a feeling that its related to my networking/internet...

It seems to happen very quickly only when i'm connected to the internet.. a message saying "Additional logon information may be required" message popping up on connect..

I uninstalled Browser Configuration Utility (it came on the motherboard disk), and this is my first reboot since uninstalling.. if i stop crashing/hanging, i'll let you guys know.

 

[cheewongken]

no go.. i still crash..

BIOS update done, still crash..

EDIT: I use Chrome BETA, if that matters.

 

[cheewongken]

additional note:

I also disabled some services (none of them microsoft) and about 90% of some startup programs.

 

[quimeraec]

Apparently resolved....

I changed the BIOS settings. One section (inside ACPI) allows me to choose between three levels (C1 to C3). Each level corresponds to the generation of the devices installed and how they respond to energy saving sleep mode and hibernation.

My Phoenix BIOS are very simple compared with others. Apparently, the C-state configuration (as is called by Phoenix), coordinates how Plug and Play devices and the processor itself respond to the sleep mode and hibernation.

Finally, I decided to select only the C1 and C2 levels.

I have 28 hours without a BSOD or freeze.

Best regards

quimeraec

 

[quimeraec]

Apparently resolved...

I have 48 hours without a freeze or BSOD. I think the problem lies in the ACPI options. Some options may not be compatible with Windows 7 o hardware configuration. The sleep mode and hibernation works well since I changed the ACPI configuration (C_State).

I forgot to mention that "Windows event log" have reports of several 41 errors (Kernel-Power category 63) which correspond exactly with crashes. It is a common finding reported by other users who have experienced this kind of crashes (with o without BSODs) reported by Cheewongken.

Best regards

quimeraec

 

[cheewongken]

uhh.. sorry, but you do know that i'm using a gigabyte mobo that's compatible with win 7?

nvm about that..

UPDATE : I reformatted. No crashes as of yet.

 

[quimeraec]

Ok

All right...

 

[spektre]

I'm having the same issue. My hardware:
Asus P5KPL AM/PS mobo
Gigabyte Radeon HD 4350

I'm updating all my drivers. The only thing that I can see causing this is the fact that I had a very large number of tabs and windows open in Firefox.

 

[shabbir0]

Are the people who have their machines crashing all using a 3G dongle? Particularly of a Huawei brand?

I've noticed that whenever I use my Huawei e220 or e160g, my laptop will crash, either in the first few minutes, or up to 20 minutes afterwards. However, if I use any other type of internet connection, e.g. Ethernet or Wi-Fi, I never get a crash.

I think it's definitely something to do with the mobile broadband thing, but I've searched endlessly and haven't found a solution to it.

 

[cheewongken]

well its the same for me, but i'm away from the troubled computer since my last post.. so i can't say if i've had any crashes.