windows 7 crashing when playing my game and internet

[gvelazquez]

hello,

hopefully u guys can help me with my issue. I have windows 7 home premium. I play Americas army 2.8.5 and my computer has been freezing up and requiring me to do a hard reboot by holding down the power button. it will do it repeatedly and Ive tried everything from updating all my drivers, bios and every driver i have on my rig and also running every kind of test imaginable to my knowledge. i can also be just browsing on the internet and all of a sudden the screen will freeze up and I get the blue little circle continuously doing its thing then i click again and the screen turns white for about 30 seconds and then it will kick back on and let me continue on. When I load up my game americas army the game will just freeze up sometimes i can play for 10 minutes and other times i can play for over an hour before it completely freezes up.

Ive talked back and forth with developers and the version of Americas army im playing is compatible with windows 7. Like i said before, ive been to numerous forums back and forth and tried everything with nothing changing for the past 2 months. Im ready to just go back to xp and really think windows 7 was a waste of money...

thanks in advance for the help

 

[belikexp]

If you want someone to help you please completely fill out your system specs.

 

[Coolness]

Yupp, we need to know your graphics card specs, and that picture is barely visible. Also, did you have this problem on another OS on the same System?

 

[usasma]

Additionally, please provide the information here:

MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO\" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

 

[gvelazquez]

no didnt have the issues with my previous os...here is the info requested and thanks..hope this is correct

 

[ultimatex]

hmm...the archive seems to be corrupted ...or the problem it's from me?

 

[gvelazquez]

archive??

 

[usasma]

Yep, had the same problem - but rather than opening it, I saved it to my hard drive. Then I was able to extract it and open the .nfo file.

These problematic devices could be the source of your problems:

Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&2EA914C&0&00E4 This device cannot start.

Realtek RTL8168/8111 Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) #2 PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&30A2D01F&0&00E5 This device cannot start.

-Download fresh drivers from the Realtek website here: Realtek
-Uninstall the current Realtek software/drivers using Control Panel...Programs...Uninstall a program
-Go to Device Manager and right click on the problem devices to Uninstall them.
-Install the freshly downloaded drivers.

This unknown app may also be causing problems: CSL_PCAPP_LB_2_61_09.exe
Do you know what it is? If not, could you search your system for it to see if there's any clues?
I suspect that it's a Creative Console Launcher Web Update - but am unsure

 

[gvelazquez]

thanks for the timely response, i will give it a go and hope im doing it correctly...kind of noobish with this stuff... i will post the results once i get them... and as for CSL thing, it definitely looks like the creative console at the moment.. ill confirm..thanks again

 

[gvelazquez]

alright so i downloaded the realtek drivers, but the weird part was when i went to try and delete the old drivers i couldnt find them for anything. so i see the new ones though.. still working on the finding to see if in fact it is the creative console web update... hopefully it worked

 

[gvelazquez]

do you think going from 32bit to 64 bit will make a difference?

 

[Coolness]

do you think going from 32bit to 64 bit will make a difference?

Yes, it might. Please edit instead of posting a new post. This site should disable double-posting. Back to your problem - 64-bit OS's often have more compatibility issues than the older 32-bit ones.

 

[gvelazquez]

thanks coolness..


in other words dont go from windows 7 32 bit to windows 7 64 bit..

 

[Coolness]

thanks coolness..


in other words dont go from windows 7 32 bit to windows 7 64 bit..

Well, no. A 64-bit OS supports a lot more RAM than a 32-bit one. Also, it is estimated that by 2014 75 % of all users will have moved to 64-bit.

 

[gvelazquez]

now im seeing this in the event logs: after looking into them after my recent lock up


The EventSystem sub system is suppressing duplicate event log entries for a duration of 86400 seconds. The suppression timeout can be controlled by a REG_DWORD value named SuppressDuplicateDuration under the following registry key: HKLM\Software\Microsoft\EventSystem\EventLog.

 

[gvelazquez]

*bump* computer is still freezing up while just doing normal internet browsing

 

[Coolness]

Could be a overheating issue. Check your temps:GPU-Z Video card GPU Information Utility

 

[gvelazquez]

just a little more info straight from the event logs...


The Windows Management Instrumentation service has detected an inconsistent system shutdown.

 

[Coolness]

just a little more info straight from the event logs...


The Windows Management Instrumentation service has detected an inconsistent system shutdown.

What were the temps? This could be a bad driver. Is there always something specific you are doing when this happens?

 

[gvelazquez]

hey coolness and thanks for helping out...

primarily ive been gaming when it occurs and cant narrow it down. I play americas army 2.8.5, the weird part is i can play certain maps and play for hours. The lock up occurs suddenly when I venture off and play some other map on a different server.

I tried looking into the armyops log folder and nothing major stood out as far as the game crashing. The scripts simply just stop at the freeze point. I do sometimes get an error message upon boot up which says keyboard failure and I have to power down and boot back up. I was thinking that maybe my razer lycosa keyboard has a short in it which can be causing my the freeze ups, since it does happen when im just browsing around the internet but the system does recover after a minute or so of "thinking". \

what lead me to believe that it could be my keyboard is when I control, alt delete and go into the performance tab, i push a key on the keyboard and my CPU sky rockets to above 50-60 % usage. Other than that I click the mouse and it only goes up to 2% usage and back down to zero.

I have recently downloaded again, all the updated drivers for my razer keyboard, mouse, sound card and nvidia gforce 285 GTX and I still get the hang ups. Ive also ran the K2 solutions program to repair my installation of Americas Army 2.8.5 and it only found issues with a punkbuster folder which it fixed. The error would only prevent me from joining servers and what not. Am I going about it the wrong way?