Solved Windows 7 doesn't update with Error Code 8007370B

[gruenkohl]

Hi,

2 weeks ago my dad reported me a Windows Update problem showing Code 8007370B. He is using Windows 7 Home Professional 32 bit system with SP1. He used the CheckSUR-Software producing the 2 file "checkSUR.log" & "CheckSUR.persist.log" with are attached.
Now I am visiting my parents and of course want to fix this problem.
I started "Sfc /scannow" which produced CBS.log, which I attached in zipped form.
From the checkSUR.log I see that "Package_for_KB2973112~31bf3856ad364e35~x86~~6.1.1.0.cat" is missing. Somewhere I read I have to find that file and put it into "%windir%\Temp\CheckSUR\servicing\packages", right? But I didn't succeed finding the missing file.

Can anyone help?

gk

 

[Legaede]

Hello there,

Please try running the steps below and let me know if you continue to receive the error message while installing Windows Update.

Step 1: Reset the Windows Update Components


Press click the start menu, type cmd, then right-click cmd and select run as administrator. Once command prompt has opened, type each of the below one by one and press enter:

• net stop wuauserv
• net stop cryptSvc
• net stop bits
• net stop msiserver
• ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
• ren C:\Windows\System32\catroot2 catroot2.old
• net start wuauserv
• net start cryptSvc
• net start bits
• net start msiserver

Step 2: Run the Windows Update Troubleshooter

The Windows Update Troubleshooter will check your system for any missing or corrupt files which are required to be able to install updates. As well as that, it will check to make sure the necessary services needed to use Windows Update are started.

Click here to run the Windows Update Troubleshooter.

Thanks,
Legaede

 

[gruenkohl]

Hi Legaede,

thanks for your reply.
I put the commands to the cmd environment as you mentioned in step1.
One problem was to mention: The renaming of catroot2 did not work even as admin. Thus, this point in step 1 I was not able to follow.
Step 2: The troubleshooter did not succeed to fix the update error 8007370B.

Any further idea?

 

[Legaede]

Hi

Could you please try running the System Update Readiness Tool

 

[NoelDP]

You have a couple of very different problems - I think we'll start with the more complex one...

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[NoelDP]

Hi

Could you please try running the System Update Readiness Tool

The OP has already done that - and posted the logs.

 

[gruenkohl]

Hi Legaede,
I run the SUR tool again. It produced the attached new CheckSUR.log and CheckSUR.persist.log files. Looks pretty similar to the old ones, I think.

Hi Noel,
the COMPONENTS in zipped form was small enough to be attached here, too.

 

[NoelDP]

The major problem is bitflips in the registry - which could indicate failing hardware (usually RAM)
You should test the system using MemTest6+ - follow this tutorial.... http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

I'll post regarding the COMPONENTS hive later, when I get a chance to investigate it in detail.

 

[gruenkohl]

Hi Noel,

the mainboad of the computer has 4 slots. The 1st ones of them were filled with equal memory sticks (both 2 GB). The memtest86 revealed problems with one of them. I pulled the problematic memory stick out of the slot and run the memtest86 with the other one through the night. The test revealed no errors within 13 runs. For 1st I left the problematic mem stick out of the computer. Next night I plan to put it into a different memory slot and run the memtest86 again.
BTW: Some of the system crashs and system resets in the last time had their cause in a damaged graphics boad, which I exchanged 2 days ago. So this problem should be out of the world.

 

[NoelDP]

Good - at least we've isolated one or two causes now.

I think I've fixed most of the problems with your COMPOENTS hive....


I've uploaded a file - gklaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]COPY "%userprofile%\desktop\gklaa\COMPONENTS" C:\Windows\System32\config[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"] [/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"].

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[gruenkohl]

Hi Noel,

I made the safety copy of the existing COMPONETS file and put the version you provided to C:\Windows\System32\config. After reboot I created the new CheckSUR.log and CheckSUR.persist.log files attached.

 

[NoelDP]

Hmmm - not as successful as I'd hoped
Never mind - I'll work on the one I have now, and upload a new one when I can.

Back later.

 

[NoelDP]

OK _ I managed to fix a few more...


I've uploaded a file - gklab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]COPY "%userprofile%\desktop\gklab\COMPONENTS" C:\Windows\System32\config[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"] [/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"].

If you get an error with any command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[gruenkohl]

Win Update is working again

Hi Noel,

I don't know why, but without using your new COMPONENTS file somehow the Windows Update Tool is working again. I updated and rebooted the system around 4 times. Everything seems to be now at the newest state.

I thank you very much for your kind help. Daddy is happy and tomorrow I can return home being sure everything with his computer ist doing well.

Today evening I will try to find out if the memory problems occured because of the memory stick or the memory slot on the main board.

Legaede, many thanks to you as well!

Best wishes
gruenkohl

 

[NoelDP]

I think it would be useful if you ran through the full WU posting instructions again - it may well be that there are problems remaining that will need addressing in the future before the system is properly stable.