Solved Windows 7 failed to install SP1, error code 800736CC

bensabat

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Hi,

I recently reinstalled windows 7 on my computer after experiencing many crashes and update failures. Windows update succesfully installed all the other updates except for service pack 1. I've tried Microsoft fixit tool and Windows system update readiness tool. I've also tried clean boot, disk check, SFC... all without success.
I really don't wish to reinstall windows again for the 100th time :confused:
Appreciate your help.

Avi
 

My Computer

OS
Windows 7 ultimate x64
CPU
Intel i5-2500
Motherboard
ASUS P8H67-MLE
Memory
4 GB DDR3 1333Mhz
Graphics Card(s)
Sapphire HD7750
Hard Drives
WD Caviar Blue 1TB 32MB 7200RPM SATA III
theog: good advice

bensabat: more information on the error: Windows Update error 800736CC
Microsoft said:
If you receive Windows Update error 800736CC while installing updates, it's usually because the update content isn't valid and could be corrupted. This most likely is the result of a disk error. To resolve the problem, follow the steps in the sections below: check for disk errors first, and then remove the temporary update files that Windows uses to identify updates for your computer. To remove the temporary files, stop the Windows Update service, delete the temporary update files, restart the Windows Update service, and then try to check for Windows updates again.

...more
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
thank you both for the quick reply, I'll try it and reply back.
 

My Computer

OS
Windows 7 ultimate x64
CPU
Intel i5-2500
Motherboard
ASUS P8H67-MLE
Memory
4 GB DDR3 1333Mhz
Graphics Card(s)
Sapphire HD7750
Hard Drives
WD Caviar Blue 1TB 32MB 7200RPM SATA III
Greg: I think I understand what you're saying.
- if someone has to do a re-install, that they should begin with the Win7 SP1 ISO. you've told bensabat where to get the download, but I'm not sure new folks know about all of the excellent tutorials here on sevenforums.

The missing puzzle piece is what to do with the ISO once it's downloaded.
Clean Reinstall - Factory OEM Windows 7
You should really be using the latest official installer to save hours of unnecessary updating: Windows 7 official ISO downloads
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Thanks, Bart. I usually check their specs and if it doesn't have an OEM PC listed or the issue doesn't pertain to issues stressed in that tutorial then I don't always post it since they may wonder why we assume they have Factory OEM. However you are absolutely correct in that those steps can benefit any reinstall whether OEM or retail.
 
Problem solved! :D
it was a damaged memory card. i had it replaced and the service pack installed perfectly.
thank you all for the good advises.
 

My Computer

OS
Windows 7 ultimate x64
CPU
Intel i5-2500
Motherboard
ASUS P8H67-MLE
Memory
4 GB DDR3 1333Mhz
Graphics Card(s)
Sapphire HD7750
Hard Drives
WD Caviar Blue 1TB 32MB 7200RPM SATA III
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