Windows 7 freezes

[Alex Braga]

Hi everyone!

I've installed Windows 7 Ultimate 64 bit and I'm having some problems with BSOD and system freezing. After the first install I had too many randoms BSOD, so I've decided to format and reinstall the OS. I though this would fix the problem, but it did not work.

I always check for the last updated hardware and software drivers, to avoid this kind of problem due to incompatibility.

Like I said before, even after formatting and reinstalling Windows 7 I had the freezing problem again. It did not occur with high frequency, but...
The last one happened today, just a few hours ago, while I was watching a movie. Suddenly, the video has stopped and the system was freeze.
I've checked the "Event Viewer" to see what's happening, and all the crashes I had were just the same error. But I don't know how to "read" these logs, that's why I need some help

Now I'll post the log. Thanks in advance!
[Some log's information are in portuguese because this is my language. So, if you need to translate something just ask me, ok?!]

Nome do Log: System
Fonte: Microsoft-Windows-Kernel-Power
Data: 03/12/2009 17:32:51
Identificação do Evento:41
Categoria da Tarefa: (63)
Nível: Nível Crítico
Palavras-chave: (2)
Usuário: SYSTEM
Computador: AlexBraga
Descrição:
O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-12-03T19:32:51.097213300Z" />
<EventRecordID>5746</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AlexBraga</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[zigzag3143]

Hi everyone!

I've installed Windows 7 Ultimate 64 bit and I'm having some problems with BSOD and system freezing. After the first install I had too many randoms BSOD, so I've decided to format and reinstall the OS. I though this would fix the problem, but it did not work.

I always check for the last updated hardware and software drivers, to avoid this kind of problem due to incompatibility.

Like I said before, even after formatting and reinstalling Windows 7 I had the freezing problem again. It did not occur with high frequency, but...
The last one happened today, just a few hours ago, while I was watching a movie. Suddenly, the video has stopped and the system was freeze.
I've checked the "Event Viewer" to see what's happening, and all the crashes I had were just the same error. But I don't know how to "read" these logs, that's why I need some help

Now I'll post the log. Thanks in advance!
[Some log's information are in portuguese because this is my language. So, if you need to translate something just ask me, ok?!]

Nome do Log: System
Fonte: Microsoft-Windows-Kernel-Power
Data: 03/12/2009 17:32:51
Identificação do Evento:41
Categoria da Tarefa: (63)
Nível: Nível Crítico
Palavras-chave: (2)
Usuário: SYSTEM
Computador: AlexBraga
Descrição:
O sistema reiniciou sem um desligamento sem erros primeiro. Esse erro poderia ser causado se o sistema parou de responder, travou ou ficou sem energia inesperadamente.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2009-12-03T19:32:51.097213300Z" />
<EventRecordID>5746</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AlexBraga</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Hi Alex and welcome

If you are having BSOD's there should be a dmp file we can use to dignose the cause. Its usually found in C:|wondows\minidump. (*.DMP) If it is there zip it, and upload it to use using the attachment icon (shaped like a paper clip ) on the reply form

See PIc

Ken J+

See pic

 

[Alex Braga]

I've checked but didn't find this folder. Used the windows search, but with no success. I also searched for *.dmp files, and found 2 files, but they weren't created today... it's probable that they were created for some critical error that happened before (today the system has just freeze... without a BSOD)

Is there any kind of other log wich can help?

 

[Alex Braga]

I just got an BSOD a few minutes ago.
I don't know why, but the folder "Minidump" is empty, although there's a file called Memory.dmp in (C:\Windows) but it's too large.

I've copied what's on the Event Viewer:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2009-12-05T18:30:45.721214400Z

EventRecordID 6514

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer AlexBraga

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 10
BugcheckParameter1 0xffff008002fd61e8
BugcheckParameter2 0x410000000002
BugcheckParameter3 0x410000000001
BugcheckParameter4 0xffff4100028cf136
SleepInProgress false
PowerButtonTimestamp 0

 

[usasma]

Zip up the MEMORY.DMP file and upload it to a free file hosting service (I like Box.net - but check the size of the file before signing up). Then share it and post the link to it here.

Meanwhile, please set the system to generate minidumps. Instructions here: Set MiniDump

 

[Alex Braga]

Ok, the file is hosted here: 4shared.com - online file sharing and storage - download MEMORY.zip

And now the system is configured to generate the minidump files

 

[usasma]

Sorry, but the uploaded MEMORY.DMP file appears corrupted.
We'll have to wait for the next crash to see what the minidumps have to say.

 

[Alex Braga]

New crash! The minidump is attached

 

[Alex Braga]

I give up... Yesterday I decided to format my pc and reinstall Windows 7, but this time I would not let windows make any update, to avoid any kind of problem again. Today, a few minutes ago, suddenly I got another BSOD.

I just don't know what more can I do...
Minidump is attached

 

[chev65]

BUGCHECK_STR: 0x3B
PROCESS_NAME: firefox.exe
BugCheck 3B, {c0000005, fffff800028629d1, fffff88007508010, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+279 )

Seems like Norton and firefox are causing you some problems. Maybe you should try a clean install without adding any third party programs and see if the problem persists.

If Windows update isn't working you should check the date on your computer and in bios to make sure they are the same.

It might also help to know what your settings are in bios like memory settings and FSB, those settings can have a profound effect on stablity so they need to be correct.

 

[zeldo]

The same problem!!

hey guys! i've been researching in the web and found you guys!

I have the same problem of our friend!

Can you please help me?

i'm trying to zip the file but when i try it, windows shows a message that the access is denied!

 

[CarlTR6]

Hi zeldo; welcome to the forum. I recommend that you start your own thread to keep the confusion down. We will be glad to help you.