Windows 7 Help

[chaoticlegend71]

hi all just wondering if someone could help me.
i installed 2 critical updates for windows 7 and 1 optional for windows 7 but now when i start my computer up it says there is an error and i have a choice either start windows normally or windows start up repair (reccommended).
now if i choose first option it tries to start up but then goes to the option screen again.
but if i choose option 2 it does a scan then looks like its going to start up but the screen goes blank and all i can see is the mouse pointer which has gotten a bit bigger but thats all.

thanks in advance

 

[richc46]

Using safe mode, uninstall the updates or use system restore a few days before the updates.
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[chaoticlegend71]

how would i do that when i cannot see the screen.

 

[Golden]

Foolow rich's link....you would probably have to use Option 1

 

[richc46]

Follow the procedure for Safe Mode and lets see if you can see the screen

 

[chaoticlegend71]

ok before i do that i'll let you know what it exactly says on the screen.

Windows Error Recovery.
windows failed to start. A recent hardware or software change might be the cause.

If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose windows normally.

Launch Startup Repair (recommended)
Start Windows Normally.

 

[Dzomlija]

ok before i do that i'll let you know what it exactly says on the screen.

Windows Error Recovery.
windows failed to start. A recent hardware or software change might be the cause.

If windows files have been damaged or configured incorrectly, startup repair can help diagnose and fix the problem. if power was interrupted during startup, choose windows normally.

Launch Startup Repair (recommended)
Start Windows Normally.

At that point, pressing F8 should bring up an advanced menu from which you can select safe mode...

 

[chaoticlegend71]

i went through safe mode it loaded all these files then it just went straight back to that windows error recovery screen i just typed up before.

 

[Dzomlija]

i went through safe mode it loaded all these files then it just went straight back to that windows error recovery screen i just typed up before.

Ok, then try the Launch Startup Repair solution. I'm unable to check right now, but at some point in the process after selecting "Launch Startup Repair (Recommended), you should get a choice to try other options:


It is at this point you should try System Restore, and then restore back to a point before you installed the updates...

You want also want to look at "Repair Your Computer" on the article Advanced startup options (including safe mode) from Microsoft.

 

[chaoticlegend71]

i went through safe mode it loaded all these files then it just went straight back to that windows error recovery screen i just typed up before.

Ok, then try the Launch Startup Repair solution. I'm unable to check right now, but at some point in the process after selecting "Launch Startup Repair (Recommended), you should get a choice to try other options:
View attachment 117232

It is at this point you should try System Restore, and then restore back to a point before you installed the updates...

when i do try that option screen is blank and only thing i can see is a mouse pointer.

 

[Dzomlija]

i went through safe mode it loaded all these files then it just went straight back to that windows error recovery screen i just typed up before.

Ok, then try the Launch Startup Repair solution. I'm unable to check right now, but at some point in the process after selecting "Launch Startup Repair (Recommended), you should get a choice to try other options:
View attachment 117232

It is at this point you should try System Restore, and then restore back to a point before you installed the updates...

when i do try that option screen is blank and only thing i can see is a mouse pointer.

Can you move the mouse around, and does it stay that way (mouse, black screen) for long? Perhaps it's just busy loading something and you need to wait a bit?

 

[chaoticlegend71]

Ok, then try the Launch Startup Repair solution. I'm unable to check right now, but at some point in the process after selecting "Launch Startup Repair (Recommended), you should get a choice to try other options:
View attachment 117232

It is at this point you should try System Restore, and then restore back to a point before you installed the updates...

when i do try that option screen is blank and only thing i can see is a mouse pointer.

Can you move the mouse around, and does it stay that way (mouse, black screen) for long? Perhaps it's just busy loading something and you need to wait a bit?

i can move the mouse but that is all and the screen is still blank and harddrive is not busy as in to say its loading or trying to load a program.

 

[Dzomlija]

Can you then boot from your Windows DVD and try to launch Startup Repair from there? Maybe accessing System Restore then will work...

I'll get back to you in a couple hours, I've an appointment I need to get to, sorry

 

[chaoticlegend71]

Can you then boot from your Windows DVD and try to launch Startup Repair from there? Maybe accessing System Restore then will work...

I'll get back to you in a couple hours, I've an appointment I need to get to, sorry

i tried that earlier and does not work.

 

[chaoticlegend71]

hey all was just wondering if i can get some more help with this issue.

thank you.

 

[DocBrown]

I think at this point , we may need all your hardware specs listed !

 

[chaoticlegend71]

I think at this point , we may need all your hardware specs listed !

if i did not get a blank screen with just a cursor it would be simple.

 

[gregrocker]

What happens when you try to boot your Win7 DVD or Repair CD to run Startup Repair?

You need to boot the DVD, select Repair my Computer on second screen, accept any repair offered, but if it doesn't start boot back in, click through to Recovery Tools list to run Startup Repair up to 3 separate times in case the System MBR needs repair. http://www.sevenforums.com/tutorials/105541-startup-repair-run-3-separate-times.html

Startup Repair should offer to run System Restore as one of its many tests, however if it continues to fail I'd try to run System Restore from the Recov Tools list.

If this fails, you can copy out your files using the DVD: http://www.sevenforums.com/tutorials/93347-copy-paste-windows-recovery-console.html

From that point, you can either wipe the HD to reinstall or use free Partition Wizard bootable CD to post back a camera snap of your Disk Management drive map and listings. We need to see that either the 100mb System Reserved or Win7 partition are marked Active as Startup Repair will fail otherwise.

http://www.partitionwizard.com/download.html
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[James Colbert]

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[gregrocker]

OP cannot start Windows to run Repair Install.