The issue should be caused by damaged or incorrect registry key entry. Please check the following registry value:
- Click Start, type regedit in Search Bar, and then click regedit in the Programs list.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Locate and then click the following registry subkey:
HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\
- Please check if the value for (Default) is:
Code:
{D969A300-E7FF-11d0-A93B-00A0C90F2719}
If the issue persists after changing the registry key value, please continue to try the following suggestions:
- Click Start, type regedit in Search Bar, and then click regedit in the Programs list.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Locate and then click the following registry subkey:
HKEY_CLASSES_ROOT\Folder
- Right click on the Folder key on the left pane, and then select "Export" to backup this registry key.
- Go to my Skydrive and download folderfix.zip file.
- Save the folderfix.zip file on to your Desktop.
- Right click and extract the folderfix.reg file.
- Right click on the folderfix.reg file and then click Merge.
- Click Yes to confirm the modification.