Windows 7 not shipping...

[Sturm5]

Hello everyone. I have searched far and wide on the internet for a solution to this problem, but have yet to find anything. I know about the problems at Digital River with the downloadable student editions. I am more concerned with the Discs I paid $13 extra to have shipped to me.

I was supposed to receive a confirmation e-mail when they shipped. That was exactly two weeks ago, which to me means they still have not shipped. I have tried contacting Digital River (twice) by their customer support form, but have not had any luck with that.

I'm frustrated beyond belief and have no idea what to do. I guess I could just download the .ISO, but the problem with that is then I still lose $13.

Does anyone have any idea what I should do, other than wait some more and eventually give up?

 

[kegobeer]

When you ordered the DVD, you should have received a receipt, and hopefully on that receipt there was a contact email and/or phone number. Anything on your receipt?

 

[Sturm5]

When you ordered the DVD, you should have received a receipt, and hopefully on that receipt there was a contact email and/or phone number. Anything on your receipt?

Nothing at all.

 

[kegobeer]

Did you already go to this page and fill out your info?

https://www.findmyorder.com/servlet...=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

[kegobeer]

Digitalriver certainly makes it difficult to contact them. I found a phone number you can try:

(952) 253-1234

I found it here: Digital River / SWREG.org

 

[Sturm5]

Thank-you. The link you gave me to find my order just brings me to the same page as the reciept. I'll have to try the phone number.

 

[Jacee]

I would download the .ISO and make a Win 7 DVD. Your 'back-up' for Win 7 would be the .ISO file and DVD.

Did you pay the $29 for the student up-grade plus another $13?

 

[Jacee]

Windows 7 Pre-order Information

Through the Digital River Windows 7 Offer, Microsoft Windows 7 Home Premium Upgrade and Microsoft Windows 7 Professional Upgrade will be available for students to pre-order starting on September 17th, 2009.
Students who place a pre-order will receive an email on October 22nd, 2009 which will contain a link to access the download of their product. For those who purchased the Backup DVD, the disks will be shipped around this date and a separate shipping confirmation email will be sent confirming the shipment.
Once a pre-order has been placed, students may see a pre-authorization on their credit card records, this is not a charge, it will drop off in time according to their bank’s policy regarding pre-authorizations.




Students who place a pre-order will not be charged until their order is available for download, at that time the charge will appear as DRI*Windows7US on their credit card billing statement.

They may be waiting for you

 

[Sturm5]

Windows 7 Pre-order Information

Through the Digital River Windows 7 Offer, Microsoft Windows 7 Home Premium Upgrade and Microsoft Windows 7 Professional Upgrade will be available for students to pre-order starting on September 17th, 2009.
Students who place a pre-order will receive an email on October 22nd, 2009 which will contain a link to access the download of their product. For those who purchased the Backup DVD, the disks will be shipped around this date and a separate shipping confirmation email will be sent confirming the shipment.
Once a pre-order has been placed, students may see a pre-authorization on their credit card records, this is not a charge, it will drop off in time according to their bank’s policy regarding pre-authorizations.




Students who place a pre-order will not be charged until their order is available for download, at that time the charge will appear as DRI*Windows7US on their credit card billing statement.

They may be waiting for you

I do not see how they are waiting for me from that. They have already charged my Visa bill for the $13 extra.

Also, I have to add that I live in Canada, so it was $39 + $13. I got a confirmation for the download, and it said "A confirmation for the discs will be sent shortly".

I'll just wait and see, and call the number next week.

 

[ngwasuma]

You remind me of this: 5 Important tips on Credit/Debit Card Security - a Must read!

 

[OEM]

You remind me of this: 5 Important tips on Credit/Debit Card Security - a Must read!

Surprised they don't also mention using a virtual keyboard to enter data in. But please don't respond to this, ...I don't want to go off topic out of respect for the troubles the OP is going through.

Wish I could offer OP some help, don't know what you can but call them and find out what's up. They might not be open today, Labor Day.

Good Luck

 

[Sturm5]

This is so long ago I don't even remember posting it But I did get the discs, I believe two or three days later, despite the website saying they never shipped them. It's all fine now and I've been using Windows 7 for months with great success.

Thanks for the help, though!

 

[Layback Bear]

I'm glad you got your disc. Was there any answer why it took so long.

 

[1Bowtie]

This is so long ago I don't even remember posting it But I did get the discs, I believe two or three days later, despite the website saying they never shipped them. It's all fine now and I've been using Windows 7 for months with great success.

Thanks for the help, though!

And this is the very reason we ask that people post back that the problem was solved so someone doesn't bring back a thread 10 months old:sarc: