Windows 7 Ntoskrnl.exe crash

[initiallize]

My HP pavillion pc has crashed more than 10x in the last couple of weeks. I just restarted it after its 3rd crash today. I have no idea what to do to prevent the blue screen crashes caused by ntoskrnl.exe. I have tried restoring the system to earlier dates and even downloaded ccleaner to run a system cleanup but nothing seems to help. Any simple and non technical solutions please?

 

[carwiz]

The errors are being caused by "Lollipop.exe" which appears to be malware associated with adware. If it is malware, it's known to install a root kit and run from boot so restores won't help. I'll try to get one of the AV gurus to take a look.

 

[carwiz]

Here's some info passed along from several others that may help. Start with these then get back.

Please scan for possible infection and file corruption.

• Download TDSS-Killer and scan for rootkits.
• Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
• Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation).
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

 

[initiallize]

Thanks

will try it and get back to you. Really appreciate the help

 

[Jacee]

Lollipop.exe is "adware" Adware:Win32/Lollipop