Windows 7 pro 64 bit freeze/crash

[Doggmeat]

freezes 100% of the time I use the internet
freezes/crashes with use of other programs randomly
amount of use required varies before crash
issue still occurs in clean boot
believed to happen once during safe mode
all drivers are updated - according to windows device manager and drivermax
memory timings have been changed from 'auto' to 5-5-5-18 (read that worked for someone)
power options have been adjusted to 'high performance' (again read that worked for someone)

system info:
MOB - MSI P7n SLI
CPU - intel core 2 quad 2.66
GPU - NVIDIA GeForce 8800 GT (just one, the other died)
MEM- 4GB (1GB Corsair DDR2 XMS x4)

any help would be appreciated

 

[Doggmeat]

I also noticed that I get the same 5 events occurring in the event viewer every time the freeze occurs

Source ID Category
volmgr 46 none
eventlog 101 event processing
wininit 11 none
volmgr 46 none
eventlog 6008 none
kernal-power 41 (63)
volmgr 46 none
eventlog 101 event processing
wininit 11 none
volmgr 46 none
eventlog 6008 none
kernal-power 41 (63)
......
occasionally there is a 'WLAN-AutoConfig 4001 none' event as well


any ideas out there?

 

[Jonathan_King]

I notice three things. First, AVG should be removed. It is known to cause crashes and the like in Vista and 7.

Here is the AVG removal tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace it with Microsoft Security Essentials (also free): www.microsoft.com/Security_Essentials/

Second, your Brother modem and serial drivers should be updated.

Third, your Broadcom drivers should be updated.

Those 3 things are all network related and should hopefully solve your problem.

 

[Doggmeat]

thanks for the reply

I've tried using device manager, drivermax, and driver detector but I can't find any out of date drivers. Is there a better tool to use or am I looking in the wrong place?

 

[CarlTR6]

We recommend that you do not use third party programs to update drivers. Go the manufactures' sites and search for the drivers there. Download, install them and reboot. If you need help with this, just ask; and we will try to assist you.

 

[Jonathan_King]

Try installing the latest Brother drivers from here: Drivers Informer: Modems drivers from Brother

 

[Doggmeat]

Ok

I think I'm going to need some help because my modem is a Motorola, I don't how where/how to update the serial drivers, and I wasn't aware I have any 'Broadcom' devices

Some hand-holding would be greatly appreciated

 

[CarlTR6]

These are your outdated drivers:

Module Name:       adp94xx
Display Name:      adp94xx
Driver Type:       Kernel 
Link Date:         [COLOR=Red]12/5/2008[/COLOR] 6:54:42 PM

Module Name:       adpahci
Display Name:      adpahci
Driver Type:       Kernel 
Link Date:         [COLOR=Red]5/1/2007[/COLOR] 1:30:09 PM

Module Name:       adpu320
Display Name:      adpu320
Driver Type:       Kernel 
Link Date:         [COLOR=Red]2/27/2007[/COLOR] 7:04:15 PM

Module Name:       amdsata
Display Name:      amdsata
Driver Type:       Kernel 
Link Date:         5/19/2009 1:53:21 PM

Module Name:       amdsbs
Display Name:      amdsbs
Driver Type:       Kernel 
Link Date:         3/20/2009 2:36:03 PM

Module Name:       amdxata
Display Name:      amdxata
Driver Type:       Kernel 
Link Date:         5/19/2009 1:56:59 PM

Module Name:       arc
Display Name:      arc
Driver Type:       Kernel 
Link Date:        [COLOR=Red] 5/24/2007[/COLOR] 5:27:55 PM

Module Name:       arcsas
Display Name:      arcsas
Driver Type:       Kernel 
Link Date:         1/14/2009 2:27:37 PM

Module Name:       b06bdrv
Display Name:      Broadcom NetXtreme II VBD
Driver Type:       Kernel 
Link Date:         2/13/2009 5:18:07 PM

Module Name:       b57nd60a
Display Name:      Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0
Driver Type:       Kernel 
Link Date:         4/26/2009 7:14:55 AM

Module Name:       BrFiltLo
Display Name:      Brother USB Mass-Storage Lower Filter Driver
Driver Type:       Kernel 
Link Date:        [COLOR=Red] 8/6/2006 [/COLOR]9:51:06 PM

Module Name:       BrFiltUp
Display Name:      Brother USB Mass-Storage Upper Filter Driver
Driver Type:       Kernel 
Link Date:         [COLOR=Red]8/6/2006[/COLOR] 9:51:02 PM

Module Name:       Brserid
Display Name:      Brother MFC Serial Port Interface Driver (WDM)
Driver Type:       Kernel 
Link Date:         [COLOR=Red]8/6/2006 [/COLOR]9:51:11 PM

Module Name:       BrSerWdm
Display Name:      Brother WDM Serial driver
Driver Type:      [COLOR=Red][COLOR=Black] Kernel [/COLOR]
[COLOR=Black]Link Date:  [/COLOR]       8/6/2006[/COLOR] 9:51:05 PM

Module Name:       BrUsbMdm
Display Name:      Brother MFC USB Fax Only Modem
Driver Type:       Kernel 
Link Date:         [COLOR=Red]8/6/2006[/COLOR] 9:51:00 PM

Module Name:       BrUsbSer
Display Name:      Brother MFC USB Serial WDM Driver
Driver Type:       Kernel 
Link Date:         [COLOR=Red]8/9/2006[/COLOR] 8:11:02 AM

Module Name:       ebdrv
Display Name:      Broadcom NetXtreme II 10 GigE VBD
Driver Type:       Kernel 
Link Date:         [COLOR=Red]12/31/2008[/COLOR] 11:29:28 AM

Module Name:       elxstor
Display Name:      elxstor
Driver Type:       Kernel 
Link Date:         2/3/2009 5:52:11 PM

Module Name:       GEARAspiWDM
Display Name:      GEAR ASPI Filter Driver
Driver Type:       Kernel 
Link Date:         5/18/2009 8:17:04 AM

Module Name:       hcw85cir
Display Name:      Hauppauge Consumer Infrared Receiver
Driver Type:       Kernel 
Link Date:         5/11/2009 4:26:00 AM

Module Name:       HpSAMD
Display Name:      HpSAMD
Driver Type:       Kernel 
Link Date:         5/18/2009 7:43:49 PM

Module Name:       iaStorV
Display Name:      iaStorV
Driver Type:       Kernel 
Link Date:         4/8/2009 12:57:17 PM

Module Name:       iirsp
Display Name:      iirsp
Driver Type:       Kernel 
Link Date:         [COLOR=Red]12/13/2005[/COLOR] 4:47:54 PM

Module Name:       LSI_FC
Display Name:      LSI_FC
Driver Type:       Kernel 
Link Date:        [COLOR=Red] 12/9/2008[/COLOR] 5:46:09 PM

Module Name:       LSI_SAS
Display Name:      LSI_SAS
Driver Type:       Kernel 
Link Date:         5/18/2009 8:20:23 PM

Module Name:       LSI_SAS2
Display Name:      LSI_SAS2
Driver Type:       Kernel 
Link Date:         5/18/2009 8:31:48 PM

Module Name:       LSI_SCSI
Display Name:      LSI_SCSI
Driver Type:       Kernel 
Link Date:         4/16/2009 6:13:50 PM

Module Name:       megasas
Display Name:      megasas
Driver Type:       Kernel 
Link Date:         5/18/2009 9:09:46 PM

Module Name:       MegaSR
Display Name:      MegaSR
Driver Type:       Kernel 
Link Date:         5/18/2009 9:25:54 PM

Module Name:       nfrd960
Display Name:      nfrd960
Driver Type:       Kernel 
Link Date:         [COLOR=Red]6/6/2006[/COLOR] 5:11:48 PM

Module Name:       NVENETFD
Display Name:      NVIDIA nForce Networking Controller Driver
Driver Type:       Kernel 
Link Date:         [COLOR=Red]10/17/2008[/COLOR] 5:01:06 PM

Module Name:       nvlddmkm
Display Name:      nvlddmkm
Driver Type:       Kernel 
Link Date:         7/9/2010 5:15:58 PM

Module Name:       nvraid
Display Name:      nvraid
Driver Type:       Kernel 
Link Date:         5/20/2009 2:39:40 AM

Module Name:       nvstor
Display Name:      nvstor
Driver Type:       Kernel 
Link Date:         5/20/2009 2:45:37 AM

Module Name:       ql2300
Display Name:      ql2300
Driver Type:       Kernel 
Link Date:         1/22/2009 6:05:06 PM

Module Name:       ql40xx
Display Name:      ql40xx
Driver Type:       Kernel 
Link Date:         5/18/2009 9:18:11 PM

Module Name:       SiSRaid2
Display Name:      SiSRaid2
Driver Type:       Kernel 
Link Date:         [COLOR=Red]9/24/2008[/COLOR] 2:28:20 PM

Module Name:       SiSRaid4
Display Name:      SiSRaid4
Driver Type:       Kernel 
Link Date:         [COLOR=Red]10/1/2008[/COLOR] 5:56:04 PM

Module Name:       stexstor
Display Name:      stexstor
Driver Type:       Kernel 
Link Date:         2/17/2009 6:03:36 PM

Module Name:       vsmraid
Display Name:      vsmraid
Driver Type:       Kernel 
Link Date:         1/30/2009 8:18:57 PM

I cannot say whether or not all of these outdated drivers are loading. Without the dump file, it is more difficult to gather than information.

I suggest you start with the drivers whose dates are in red font. Update these drivers and/or the software that is associated with them.

I assume the Brother drivers are for a printer? If there are no new drivers, you need to consider updating your printer or whatever device they are associated with.

Here some some guidance on finding drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

 

[Doggmeat]

Now I'm really confused because I don't have a printer (I've never had one). I also don't recognize the company's associated with those drivers vs my components. Is it possible for me to have drivers for hardware I don't have?

Is there more information I should attach that would be more helpful?

 

[cluberti]

It looks like this is a homebrew machine, so what installation media was used to install Windows? You have a TON of disk filter drivers installed, and the hardware doesn't exist on the machine - that's really odd, because Windows is usually really good about installing only drivers for components that are installed, but I've seen vendors that overload their installation WIMs with drivers and end up getting drivers loaded during specialize that don't exist on the box.

This doesn't seem likely you installed from a stock Windows 7 DVD, so what kind of mods were done to the source to get you in this state?

 

[Doggmeat]

I originally purchased from cyberpower (never built my own system but now realize I could have done a better job) with XP, had to send it back because it was damaged in shipping, since then it's worked fine until I bought the windows 7 64bit pro upgrade DVD

I reformatted when I upgraded originally and have uninstalled/reinstalled windows 7 twice since.

No mods to the system, I'm no noob but also far from a power user

What can I do to get rid of these excess drivers?

 

[CarlTR6]

I can tell you how to get rid of the drivers; but what I am curious about is how you got all those drivers in the first place? How did you install Windows?

 

[cluberti]

That's what I want to know as well, honestly. What disc was used to install the OS?

 

[Doggmeat]

I ordered the upgrade DVD from amazon and followed the directions. Backed up a few files on a flash drive but basically just did a simple install.

Is it possible that my system was hooked up to the other devices when it was sent back to cyberpower and some of those drivers were transferred to the new OS?

 

[cluberti]

An XP to Win7 upgrade isn't actually an upgrade at all, it's an OS replacement and then file/settings are copied back. The previous OS basically ceases to exist, so even if the devices were attached (and I sincerely doubt you have 7 RAID controllers in that box), they would not get installed to the Win7 install without being found in a PnP scan of the box or USB bus device scan (in the case of some of those print drivers, for instance). Seems really, really odd.

 

[Doggmeat]

I guess I'm going to assume that the install didn't go well. Other then backing up my stuff and starting over is there a way to assess which drivers are needed and get rid of the rest?

If the answer is going through them one at a time, I will probably just go through the install process again

 

[cluberti]

Unfortunately, removing drivers isn't as easy as installing them, and you are correct - it's a one at a time operation (with reboots in between depending on drivers as well). At this point, I'd back up your files to an external drive, use a clean Windows 7 DVD to do a clean install (don't activate yet), and then check drivers before doing anything else.

 

[Doggmeat]

will do

thanks for the help