Windows 7 Product Key Broken

[Ian Gallie]

Hi, i have an Acer laptop, (I'm sorry, but i'm useless at finding out any specifics at all), and i acquired it from a friend of mine. It was a replacement from the Acer company, regarding a failure of some sorts on the last one he had. it was without issue while he used it, and was fine once i had it for a few months. Then, out of nowhere, i get told that it is not genuine windows, and get alerts of as much almost constantly.

I try inputting the product key that is the one for the system, to no avail. i get the error code, 0xc004E003 every time i try, and the only options i have are to input another code, or purchase another one.

i ran the diagnostic, and here are the results.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C1A16D85-86F3-451E-A7B0-54827AC4C699}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C1A16D85-86F3-451E-A7B0-54827AC4C699}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-691625431-3145439085-355661633</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>ACRPRDCT</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V2.09</Version><SMBIOSVersion major="2" minor="4"/><Date>20101103000000.000000+000</Date></BIOS><HWID>2FE73A07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-2057-7601.0000-0062016
Installation ID: 020191198812712704891936266134362415034014598886912101
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Notification
Notification Reason: 0xC004F07C.
Remaining Windows rearm count: 3
Trusted time: 06/01/2016 19:04:33

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2015 12:57
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAeqiw70x2/oQkpSyMuIqaiCLq/FaGvtyCRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  SSDT			PmRef		CpuPm

This is a problem i have had for a few months now, and its now stopping the system from updating, and preventing me from upgrading to windows 10, or really doing much with it at all.
Any help given would be very much appreciated.
Thanks in advance.

 

[joedaman633]

Doing a quick google search for the last part of your activation key implies to me that it's been used in multiple cases (possibly originated as an Acer OEM key?)

Have you tried activating it over the phone?

 

[torchwood]

Ian,
that report looks fine i suspect when they did the repairs they may have swopped out the motherboard.

Have a look at the sticker on the bottom of the lappy or in the battery compartment.
It will show the original OS, and another code.

Go to change product key, (controlpanel>system)
input there you may have to activate by phone afterwards
MS UK 0800 0188354.

Roy

the code that Joe was referring to is the Acer base code used on EVERY one of there comps

 

[torchwood]

However you seem to have another error in contacting the MS update server.
Are you using a static IP address, please follow the instructtion in the following post and run the
MS fixit for error code 0x80072EE7.

.https://www.google.co.uk/url?sa=t&r...883821&usg=AFQjCNFcYEIB9QoDTS-Z4tvy1cpwNUnW_Q

Could you also post your lappy model No
Roy