Windows 7 Professional Crashing

flustered · Mar 1, 2011

First time poster, eagerly looking for assistance.

Is Windows 7 Professional
- x64
- the original installed OS on the system = Vista (sorry don't know which version)
- Vista was an OEM version
- I purchased an Windows 7 Professional upgrade version from digital river. Performed a clean install. Vista OEM was not compatible with Win7 Professional upgrade. Found out after purchase.
- What is the age of system (hardware) = 3-4 years
- What is the age of OS installation (have you re-installed the OS?) = 1-2 years

Please let me know if I have missed anything.

I can not determine any common event that may be triggering the crash.

DeanP · Mar 1, 2011

Hello,
Start off by removing AVG including Identity Protection - a known cause of BSOD on some Windows 7 systems. Use this removal tool when AVG is removed: AVG - Download tools
Use Avast or MSE with Windows Firewall in it's place.

Update your Intel Ethernet Driver - here

Code:

e1e6032e.sys  Wed Mar 25 07:17:23 2009

Update your Intel Graphics Driver - here

Code:

igdkmd64.sys  Thu Sep 24 07:22:57 2009

Update... Western Digital External Drive RAID Manager - here

Code:

wdcsam.sys  Wed Apr 16 20:39:08 2008

Also, do a SFC /scannow to verify and repair OS files.

Regards...

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007266050, fffff80004024518, fffffa80053ef7d0}

Probably caused by : sbp2port.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007266050, Physical Device Object of the stack
Arg3: fffff80004024518, Functional Device Object of the stack
Arg4: fffffa80053ef7d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  sbp2port.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc119

MODULE_NAME: sbp2port

FAULTING_MODULE: fffff88006713000 sbp2port

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`040244c8 fffff800`02aef273 : 00000000`0000009f 00000000`00000003 fffffa80`07266050 fffff800`04024518 : nt!KeBugCheckEx
fffff800`040244d0 fffff800`02a8c29e : fffff800`04024630 fffff800`04024630 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`04024570 fffff800`02a8bdd6 : fffff800`02c30700 00000000`00250fd1 00000000`00000000 fffff800`040246f0 : nt!KiProcessTimerDpcTable+0x66
fffff800`040245e0 fffff800`02a8c4be : 00000058`38ab9b5c fffff800`04024c58 00000000`00250fd1 fffff800`02bfeca8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04024c30 fffff800`02a8bcb7 : 00000014`0cf9d7c3 00000014`00250fd1 00000014`0cf9d70a 00000000`000000d1 : nt!KiTimerExpiration+0x1be
fffff800`04024cd0 fffff800`02a88eea : fffff800`02bfae80 fffff800`02c08c40 00000000`00000000 fffff880`00da6f44 : nt!KiRetireDpcList+0x277
fffff800`04024d80 00000000`00000000 : fffff800`04025000 fffff800`0401f000 fffff800`04024d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_disk_IMAGE_sbp2port.sys

BUCKET_ID:  X64_0x9F_3_disk_IMAGE_sbp2port.sys

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04000000 fffff880`0403e000   1394ohci 1394ohci.sys Tue Jul 14 12:07:12 2009 (4A5BCC30)
fffff880`00ecf000 fffff880`00f26000   ACPI     ACPI.sys     Tue Jul 14 11:19:34 2009 (4A5BC106)
fffff880`03f3d000 fffff880`03fc7000   afd      afd.sys      Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`04de8000 fffff880`04dfe000   AgileVpn AgileVpn.sys Tue Jul 14 12:10:24 2009 (4A5BCCF0)
fffff880`00dc5000 fffff880`00dd0000   amdxata  amdxata.sys  Wed May 20 05:56:59 2009 (4A12F2EB)
fffff880`066e0000 fffff880`066eb000   asyncmac asyncmac.sys Tue Jul 14 12:10:13 2009 (4A5BCCE5)
fffff880`00d92000 fffff880`00d9b000   atapi    atapi.sys    Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00d9b000 fffff880`00dc5000   ataport  ataport.SYS  Tue Jul 14 11:19:52 2009 (4A5BC118)
fffff960`00930000 fffff960`00991000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffff880`04719000 fffff880`0474d000   AVGIDSDriver AVGIDSDriver.Sys Wed Aug 04 10:24:45 2010 (4C58972D)
fffff880`0193f000 fffff880`01949000   AVGIDSEH AVGIDSEH.Sys Tue Sep 14 10:46:38 2010 (4C8EA9CE)
fffff880`027d3000 fffff880`027df000   AVGIDSFilter AVGIDSFilter.Sys Wed Aug 04 10:23:21 2010 (4C5896D9)
fffff880`04117000 fffff880`04167000   avgldx64 avgldx64.sys Wed Dec 08 15:01:55 2010 (4CFEE713)
fffff880`019a9000 fffff880`019b8000   avgmfx64 avgmfx64.sys Tue Sep 07 12:49:14 2010 (4C858C0A)
fffff880`01935000 fffff880`0193f000   avgrkx64 avgrkx64.sys Tue Sep 07 12:49:37 2010 (4C858C21)
fffff880`03e97000 fffff880`03ef8000   avgtdia  avgtdia.sys  Sat Nov 13 00:08:42 2010 (4CDD203A)
fffff880`019c1000 fffff880`019c8000   Beep     Beep.SYS     Tue Jul 14 12:00:13 2009 (4A5BCA8D)
fffff880`04106000 fffff880`04117000   blbdrive blbdrive.sys Tue Jul 14 11:35:59 2009 (4A5BC4DF)
fffff880`026d7000 fffff880`026f5000   bowser   bowser.sys   Tue Jul 14 11:23:50 2009 (4A5BC206)
fffff960`007c0000 fffff960`007e7000   cdd      cdd.dll      unavailable (00000000)
fffff880`0197f000 fffff880`019a9000   cdrom    cdrom.sys    Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Tue Jul 14 13:32:13 2009 (4A5BE01D)
fffff880`01905000 fffff880`01935000   CLASSPNP CLASSPNP.SYS Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00d1a000 fffff880`00d78000   CLFS     CLFS.SYS     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Tue Jul 14 11:49:40 2009 (4A5BC814)
fffff880`043e0000 fffff880`043f0000   CompositeBus CompositeBus.sys Tue Jul 14 12:00:33 2009 (4A5BCAA1)
fffff880`01eba000 fffff880`01ec8000   crashdmp crashdmp.sys Tue Jul 14 12:01:01 2009 (4A5BCABD)
fffff880`04065000 fffff880`040e8000   csc      csc.sys      Tue Jul 14 11:24:26 2009 (4A5BC22A)
fffff880`01963000 fffff880`01975000   dc3d     dc3d.sys     Thu Jul 01 22:07:45 2010 (4C2C68F1)
fffff880`040e8000 fffff880`04106000   dfsc     dfsc.sys     Tue Jul 14 11:23:44 2009 (4A5BC200)
fffff880`01889000 fffff880`01898000   discache discache.sys Tue Jul 14 11:37:18 2009 (4A5BC52E)
fffff880`018ef000 fffff880`01905000   disk     disk.sys     Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`04eae000 fffff880`04ed0000   drmk     drmk.sys     Tue Jul 14 13:01:25 2009 (4A5BD8E5)
fffff880`01ed4000 fffff880`01edd000   dump_atapi dump_atapi.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`01ec8000 fffff880`01ed4000   dump_dumpata dump_dumpata.sys Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`01edd000 fffff880`01ef0000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 11:21:51 2009 (4A5BC18F)
fffff880`01949000 fffff880`01955000   Dxapi    Dxapi.sys    Tue Jul 14 11:38:28 2009 (4A5BC574)
fffff880`042df000 fffff880`043d3000   dxgkrnl  dxgkrnl.sys  Tue Nov 02 15:51:31 2010 (4CCF7CB3)
fffff880`04200000 fffff880`04246000   dxgmms1  dxgmms1.sys  Tue Nov 02 15:50:56 2010 (4CCF7C90)
fffff880`04246000 fffff880`0428e000   e1e6032e e1e6032e.sys Wed Mar 25 07:17:23 2009 (49C923B3)
fffff880`01e00000 fffff880`01e36000   fastfat  fastfat.SYS  Tue Jul 14 11:23:28 2009 (4A5BC1F0)
fffff880`042d0000 fffff880`042dd000   fdc      fdc.sys      Tue Jul 14 12:00:54 2009 (4A5BCAB6)
fffff880`01129000 fffff880`0113d000   fileinfo fileinfo.sys Tue Jul 14 11:34:25 2009 (4A5BC481)
fffff880`010dd000 fffff880`01129000   fltmgr   fltmgr.sys   Tue Jul 14 11:19:59 2009 (4A5BC11F)
fffff880`0122b000 fffff880`01235000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 11:19:45 2009 (4A5BC111)
fffff880`018b5000 fffff880`018ef000   fvevol   fvevol.sys   Sat Sep 26 14:34:26 2009 (4ABD7DB2)
fffff880`01073000 fffff880`010bd000   fwpkclnt fwpkclnt.sys Tue Jul 14 11:21:08 2009 (4A5BC164)
fffff880`043d3000 fffff880`043e0000   GEARAspiWDM GEARAspiWDM.sys Tue May 19 00:17:04 2009 (4A1151C0)
fffff800`02fec000 fffff800`03035000   hal      hal.dll      Tue Jul 14 13:27:36 2009 (4A5BDF08)
fffff880`042ac000 fffff880`042d0000   HDAudBus HDAudBus.sys Tue Jul 14 12:06:13 2009 (4A5BCBF5)
fffff880`04e15000 fffff880`04e71000   HdAudio  HdAudio.sys  Tue Jul 14 12:06:59 2009 (4A5BCC23)
fffff880`01e76000 fffff880`01e8f000   HIDCLASS HIDCLASS.SYS Tue Jul 14 12:06:21 2009 (4A5BCBFD)
fffff880`03ff6000 fffff880`03ffe080   HIDPARSE HIDPARSE.SYS Tue Jul 14 12:06:17 2009 (4A5BCBF9)
fffff880`01e68000 fffff880`01e76000   hidusb   hidusb.sys   Tue Jul 14 12:06:22 2009 (4A5BCBFE)
fffff880`0260f000 fffff880`026d7000   HTTP     HTTP.sys     Tue Jul 14 11:22:16 2009 (4A5BC1A8)
fffff880`014c0000 fffff880`014c9000   hwpolicy hwpolicy.sys Tue Jul 14 11:19:22 2009 (4A5BC0FA)
fffff880`04803000 fffff880`04de7fe0   igdkmd64 igdkmd64.sys Thu Sep 24 07:22:57 2009 (4ABA7591)
fffff880`0418d000 fffff880`041a3000   intelppm intelppm.sys Tue Jul 14 11:19:25 2009 (4A5BC0FD)
fffff880`04f2a000 fffff880`04f39000   kbdclass kbdclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`01e8f000 fffff880`01e9d000   kbdhid   kbdhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff800`00ba1000 fffff800`00bab000   kdcom    kdcom.dll    Tue Jul 14 13:31:07 2009 (4A5BDFDB)
fffff880`04f4a000 fffff880`04f8d000   ks       ks.sys       Thu Mar 04 17:32:25 2010 (4B8F37D9)
fffff880`01200000 fffff880`0121a000   ksecdd   ksecdd.sys   Tue Jul 14 11:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 19:03:32 2009 (4B21E0B4)
fffff880`04ed0000 fffff880`04ed5200   ksthunk  ksthunk.sys  Tue Jul 14 12:00:19 2009 (4A5BCA93)
fffff880`0113d000 fffff880`01152000   Lbd      Lbd.sys      Tue May 25 19:45:36 2010 (4BFB8020)
fffff880`01f34000 fffff880`01f49000   lltdio   lltdio.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`01ef0000 fffff880`01f13000   luafv    luafv.sys    Tue Jul 14 11:26:13 2009 (4A5BC295)
fffff880`00cc2000 fffff880`00d06000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Tue Jul 14 13:29:10 2009 (4A5BDF66)
fffff880`01955000 fffff880`01963000   monitor  monitor.sys  Tue Jul 14 11:38:52 2009 (4A5BC58C)
fffff880`04f39000 fffff880`04f48000   mouclass mouclass.sys Tue Jul 14 11:19:50 2009 (4A5BC116)
fffff880`01e9d000 fffff880`01eaa000   mouhid   mouhid.sys   Tue Jul 14 12:00:20 2009 (4A5BCA94)
fffff880`00d78000 fffff880`00d92000   mountmgr mountmgr.sys Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`026f5000 fffff880`0270d000   mpsdrv   mpsdrv.sys   Tue Jul 14 12:08:25 2009 (4A5BCC79)
fffff880`0270d000 fffff880`02735000   mrxdav   mrxdav.sys   Tue Jul 14 11:23:57 2009 (4A5BC20D)
fffff880`02735000 fffff880`02762000   mrxsmb   mrxsmb.sys   Sat Feb 27 20:52:19 2010 (4B88CF33)
fffff880`02762000 fffff880`027b0000   mrxsmb10 mrxsmb10.sys Sat Feb 27 20:52:28 2010 (4B88CF3C)
fffff880`027b0000 fffff880`027d3000   mrxsmb20 mrxsmb20.sys Sat Feb 27 20:52:26 2010 (4B88CF3A)
fffff880`0182b000 fffff880`01836000   Msfs     Msfs.SYS     Tue Jul 14 11:19:47 2009 (4A5BC113)
fffff880`00f2f000 fffff880`00f39000   msisadrv msisadrv.sys Tue Jul 14 11:19:26 2009 (4A5BC0FE)
fffff880`01152000 fffff880`011b0000   msrpc    msrpc.sys    Tue Jul 14 11:21:32 2009 (4A5BC17C)
fffff880`0187e000 fffff880`01889000   mssmbios mssmbios.sys Tue Jul 14 11:31:10 2009 (4A5BC3BE)
fffff880`01235000 fffff880`01247000   mup      mup.sys      Tue Jul 14 11:23:45 2009 (4A5BC201)
fffff880`014ce000 fffff880`015c0000   ndis     ndis.sys     Tue Jul 14 11:21:40 2009 (4A5BC184)
fffff880`043f0000 fffff880`043fc000   ndistapi ndistapi.sys Tue Jul 14 12:10:00 2009 (4A5BCCD8)
fffff880`00dd0000 fffff880`00dff000   ndiswan  ndiswan.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`04e00000 fffff880`04e15000   NDProxy  NDProxy.SYS  Tue Jul 14 12:10:05 2009 (4A5BCCDD)
fffff880`03e00000 fffff880`03e0f000   netbios  netbios.sys  Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff880`03ef8000 fffff880`03f3d000   netbt    netbt.sys    Tue Jul 14 11:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Tue Jul 14 11:21:46 2009 (4A5BC18A)
fffff880`01836000 fffff880`01847000   Npfs     Npfs.SYS     Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`01872000 fffff880`0187e000   nsiproxy nsiproxy.sys Tue Jul 14 11:21:02 2009 (4A5BC15E)
fffff800`02a10000 fffff800`02fec000   nt       ntkrnlmp.exe Sat Jun 19 16:16:41 2010 (4C1C44A9)
fffff880`01251000 fffff880`013f4000   Ntfs     Ntfs.sys     Tue Jul 14 11:20:47 2009 (4A5BC14F)
fffff880`019b8000 fffff880`019c1000   Null     Null.SYS     Tue Jul 14 11:19:37 2009 (4A5BC109)
fffff880`03fd0000 fffff880`03ff6000   pacer    pacer.sys    Tue Jul 14 12:09:41 2009 (4A5BCCC5)
fffff880`00f79000 fffff880`00f8e000   partmgr  partmgr.sys  Tue Jul 14 11:19:58 2009 (4A5BC11E)
fffff880`00f39000 fffff880`00f6c000   pci      pci.sys      Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`00e00000 fffff880`00e07000   pciide   pciide.sys   Tue Jul 14 11:19:49 2009 (4A5BC115)
fffff880`00e07000 fffff880`00e17000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 11:19:48 2009 (4A5BC114)
fffff880`0121a000 fffff880`0122b000   pcw      pcw.sys      Tue Jul 14 11:19:27 2009 (4A5BC0FF)
fffff880`04629000 fffff880`046cf000   peauth   peauth.sys   Tue Jul 14 13:01:19 2009 (4A5BD8DF)
fffff880`01eaa000 fffff880`01eba000   point64  point64.sys  Tue Jun 29 20:54:31 2010 (4C29B4C7)
fffff880`04e71000 fffff880`04eae000   portcls  portcls.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00d06000 fffff880`00d1a000   PSHED    PSHED.dll    Tue Jul 14 13:32:23 2009 (4A5BE027)
fffff880`0403e000 fffff880`04062000   rasl2tp  rasl2tp.sys  Tue Jul 14 12:10:11 2009 (4A5BCCE3)
fffff880`01898000 fffff880`018b3000   raspppoe raspppoe.sys Tue Jul 14 12:10:17 2009 (4A5BCCE9)
fffff880`04ee4000 fffff880`04f05000   raspptp  raspptp.sys  Tue Jul 14 12:10:18 2009 (4A5BCCEA)
fffff880`04f05000 fffff880`04f1f000   rassstp  rassstp.sys  Tue Jul 14 12:10:25 2009 (4A5BCCF1)
fffff880`03e3e000 fffff880`03e8f000   rdbss    rdbss.sys    Tue Jul 14 11:24:09 2009 (4A5BC219)
fffff880`04f1f000 fffff880`04f2a000   rdpbus   rdpbus.sys   Tue Jul 14 12:17:46 2009 (4A5BCEAA)
fffff880`01810000 fffff880`01819000   RDPCDD   RDPCDD.sys   Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01819000 fffff880`01822000   rdpencdd rdpencdd.sys Tue Jul 14 12:16:34 2009 (4A5BCE62)
fffff880`01822000 fffff880`0182b000   rdprefmp rdprefmp.sys Tue Jul 14 12:16:35 2009 (4A5BCE63)
fffff880`015c0000 fffff880`015fa000   rdyboost rdyboost.sys Tue Jul 14 11:34:34 2009 (4A5BC48A)
fffff880`01f49000 fffff880`01f61000   rspndr   rspndr.sys   Tue Jul 14 12:08:50 2009 (4A5BCC92)
fffff880`06713000 fffff880`06730000   sbp2port sbp2port.sys Tue Jul 14 11:19:53 2009 (4A5BC119)
fffff880`046cf000 fffff880`046da000   secdrv   secdrv.SYS   Thu Sep 14 01:18:38 2006 (4508052E)
fffff880`0149b000 fffff880`014a3000   spldr    spldr.sys    Tue May 12 04:56:27 2009 (4A0858BB)
fffff880`01f61000 fffff880`01ff7000   srv      srv.sys      Fri Aug 27 15:38:00 2010 (4C773318)
fffff880`0474d000 fffff880`047b4000   srv2     srv2.sys     Fri Aug 27 15:37:46 2010 (4C77330A)
fffff880`046da000 fffff880`04707000   srvnet   srvnet.sys   Fri Aug 27 15:37:24 2010 (4C7732F4)
fffff880`04f48000 fffff880`04f49480   swenum   swenum.sys   Tue Jul 14 12:00:18 2009 (4A5BCA92)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Mon Jun 14 15:39:04 2010 (4C15A458)
fffff880`04707000 fffff880`04719000   tcpipreg tcpipreg.sys Tue Jul 14 12:09:49 2009 (4A5BCCCD)
fffff880`01865000 fffff880`01872000   TDI      TDI.SYS      Tue Jul 14 11:21:18 2009 (4A5BC16E)
fffff880`01847000 fffff880`01865000   tdx      tdx.sys      Tue Jul 14 11:21:15 2009 (4A5BC16B)
fffff880`03e2a000 fffff880`03e3e000   termdd   termdd.sys   Tue Jul 14 12:16:36 2009 (4A5BCE64)
fffff960`004f0000 fffff960`004fa000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`04167000 fffff880`0418d000   tunnel   tunnel.sys   Tue Jul 14 12:09:37 2009 (4A5BCCC1)
fffff880`04f8d000 fffff880`04f9f000   umbus    umbus.sys    Tue Jul 14 12:06:56 2009 (4A5BCC20)
fffff880`010bd000 fffff880`010da000   usbccgp  usbccgp.sys  Tue Jul 14 12:06:45 2009 (4A5BCC15)
fffff880`04eda000 fffff880`04edbf00   USBD     USBD.SYS     Tue Jul 14 12:06:23 2009 (4A5BCBFF)
fffff880`0429b000 fffff880`042ac000   usbehci  usbehci.sys  Tue Jul 14 12:06:30 2009 (4A5BCC06)
fffff880`04f9f000 fffff880`04ff9000   usbhub   usbhub.sys   Tue Jul 14 12:07:09 2009 (4A5BCC2D)
fffff880`041a3000 fffff880`041f9000   USBPORT  USBPORT.SYS  Tue Jul 14 12:06:31 2009 (4A5BCC07)
fffff880`01e4d000 fffff880`01e68000   USBSTOR  USBSTOR.SYS  Tue Jul 14 12:06:34 2009 (4A5BCC0A)
fffff880`0428e000 fffff880`0429b000   usbuhci  usbuhci.sys  Tue Jul 14 12:06:27 2009 (4A5BCC03)
fffff880`00f6c000 fffff880`00f79000   vdrvroot vdrvroot.sys Tue Jul 14 12:01:31 2009 (4A5BCADB)
fffff880`019c8000 fffff880`019d6000   vga      vga.sys      Tue Jul 14 11:38:47 2009 (4A5BC587)
fffff880`019d6000 fffff880`019fb000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 11:38:51 2009 (4A5BC58B)
fffff880`0148b000 fffff880`0149b000   vmstorfl vmstorfl.sys Tue Jul 14 11:42:54 2009 (4A5BC67E)
fffff880`00f8e000 fffff880`00fa3000   volmgr   volmgr.sys   Tue Jul 14 11:19:57 2009 (4A5BC11D)
fffff880`00fa3000 fffff880`00fff000   volmgrx  volmgrx.sys  Tue Jul 14 11:20:33 2009 (4A5BC141)
fffff880`011b0000 fffff880`011fc000   volsnap  volsnap.sys  Tue Jul 14 11:20:08 2009 (4A5BC128)
fffff880`03e0f000 fffff880`03e2a000   wanarp   wanarp.sys   Tue Jul 14 12:10:21 2009 (4A5BCCED)
fffff880`01800000 fffff880`01810000   watchdog watchdog.sys Tue Jul 14 11:37:35 2009 (4A5BC53F)
fffff880`06730000 fffff880`06733880   wdcsam   wdcsam.sys   Wed Apr 16 20:39:08 2008 (4805BB2C)
fffff880`00e1c000 fffff880`00ec0000   Wdf01000 Wdf01000.sys Tue Jul 14 11:22:07 2009 (4A5BC19F)
fffff880`00ec0000 fffff880`00ecf000   WDFLDR   WDFLDR.SYS   Tue Jul 14 11:19:54 2009 (4A5BC11A)
fffff880`03fc7000 fffff880`03fd0000   wfplwf   wfplwf.sys   Tue Jul 14 12:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`00330000   win32k   win32k.sys   unavailable (00000000)
fffff880`00f26000 fffff880`00f2f000   WMILIB   WMILIB.SYS   Tue Jul 14 11:19:51 2009 (4A5BC117)
fffff880`01f13000 fffff880`01f34000   WudfPf   WudfPf.sys   Tue Jul 14 12:05:37 2009 (4A5BCBD1)
fffff880`047b4000 fffff880`047e5000   WUDFRd   WUDFRd.sys   Tue Jul 14 12:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`06734000 fffff880`06740000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`06740000 fffff880`06749000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`06749000 fffff880`0675c000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`014a3000 fffff880`014c0000   sbp2port.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0001D000
fffff880`04ed6000 fffff880`04eda000   wdcsam.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00004000
fffff880`066eb000 fffff880`066f7000   hiber_atapor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`066f7000 fffff880`06700000   hiber_atapi.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`06700000 fffff880`06713000   hiber_dumpfv
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000
fffff880`0666f000 fffff880`066e0000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000
fffff880`01949000 fffff880`01957000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`01957000 fffff880`01963000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`01963000 fffff880`0196c000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`0196c000 fffff880`0197f000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

flustered · Mar 2, 2011

Almost there

I was able to perform all the recommend steps with exception to updating my WD My book.

I have attached a new zip file. I did include the error message from the WD update.

Any further assistance would be appreciated. Extremely grateful for your help so far!

Update... Western Digital External Drive RAID Manager - here

I could not find a file with this name.

I believe I found the correct driver for my model here. I notice that it does not state Win7 supported. Could this be part of my problem?

DeanP · Mar 2, 2011

Do you still have the external hard drive box? Does it say Win 7 Certified? If not, you will need to get one that it has Win 7 Certified.
The website does not mention Windows 7 nor 64-bit - so it will not run.

flustered · Mar 2, 2011

WD My book

Yes and I use it for to back up with SyncToy. It does work, however I will for another drive so I can eliminate another potential source of my crashing.

Does that mean, my system looks good now?

DeanP · Mar 2, 2011

Everything is fine except for the WD External HDD.

flustered · Mar 2, 2011

DeanP,

You provide a wonderful service and your response times are amazing!

I can't thank you and this forum enough.

Cheers!

DeanP · Mar 2, 2011

Glad I could help and thank you.

Let us know if you need anything else.

Also, to make the system more stable and healthier, install SP1: http://windows.microsoft.com/installwindows7sp1

Windows 7 Professional Crashing

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