Windows 7 Professional Won't Detect My Radeon HD 4670

[Frostplague]

Hiya!

I recently bought a new computer that came without an OS, and decided to get Windows 7 Professional 64 bit (english version) to go with it.

Here are my general specs:
AMD Athlon II X2 250, 3,0Ghz
Sapphire Radeon HD 4670 512MB GDDR3 PCI-Express 2.0
Kingston ValueR. DDR3 1333MHz 4GB
Silver Power SP-400P2C 400W

I bought the computer in an unassembled package from a well-known website.

Here's the situation:
Windows won't detect my graphics card, it only detects the onboard graphics card (which is a Nvidia GeForce 6150se). The Sapphire Radeon HD 4670 won't even show up in Device Manager. When plugging the monitor into the VGA port of the Sapphire Radeon HD 4670, it remains black (no signal).

I've tried the following:
1. Uninstalling all nvidia drivers / the graphics card, then starting the computer with the monitor plugged into the Sapphire Radeon HD 4670 VGA port.
2. Setting the BIOS prio boot the PCI-E (not onboard).
3. Installing the latest ATI drivers for my OS, however, I get an error message.

Edit:
*Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, though there were no external cable going into the PCI-E graphics card, it's just inserted into the PCI-E slot. Fan spins normally, and the card seems active*

Could you please help me solve my problem?

Thanks in advance
// Frost

 

[Coolness]

Hiya!

I recently bought a new computer that came without an OS, and decided to get Windows 7 Professional 64 bit (english version) to go with it.

Here are my general specs:
AMD Athlon II X2 250, 3,0Ghz
Sapphire Radeon HD 4670 512MB GDDR3 PCI-Express 2.0
Kingston ValueR. DDR3 1333MHz 4GB
Silver Power SP-400P2C 400W

I bought the computer in an unassembled package from a well-known website.

Here's the situation:
Windows won't detect my graphics card, it only detects the onboard graphics card (which is a Nvidia GeForce 6150se). The Sapphire Radeon HD 4670 won't even show up in Device Manager. When plugging the monitor into the VGA port of the Sapphire Radeon HD 4670, it remains black (no signal).

I've tried the following:
1. Uninstalling all nvidia drivers / the graphics card, then starting the computer with the monitor plugged into the Sapphire Radeon HD 4670 VGA port.
2. Setting the BIOS prio boot the PCI-E (not onboard).
3. Installing the latest ATI drivers for my OS, however, I get an error message.

Edit:
*Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, though there were no external cable going into the PCI-E graphics card, it's just inserted into the PCI-E slot. Fan spins normally, and the card seems active*

Could you please help me solve my problem?

Thanks in advance
// Frost

Does the card show in BIOS? How can you use windows without the card?

 

[Burncrew]

I have the radeon hd4650 and had the same problem all i did was use the drivers disk even tho it was not detected then from the ATI catalyst control center selected the update option and that seemed to work fine.

 

[Frostplague]

Does the card show in BIOS? How can you use windows without the card?

Nope, at least not from what I could tell. I set the bios to use PCI-E as standard graphics, but it won't work. I can use windows by plugging the monitor into the onboard graphics VGA port, using the onboard graphic card (the geforce, I mentioned it).

I have the radeon hd4650 and had the same problem all i did was use the drivers disk even tho it was not detected then from the ATI catalyst control center selected the update option and that seemed to work fine.

I got a CD containing the xp drivers, which won't work. I've tried getting drivers from Powercolors website, ATis website, nothing works. I can't even get CCC to install on my system. It only installs Hydravision and stuff.

These were the steps I took installing the drivers:
1. Cleaned out all display drivers (in safe mode). Both onboard Nvidia and PCI-E ATi drivers (using Driver Sweeper). Also manually deleted the folders if I had to.
2. Downloaded correct drivers (windows 7 64, Radeon HD 4670) from Powercolor / ATi websites (tried both).
3. Installed the drivers (extracted into C/Program Files/ATi or C/Program Files/Ati Technologies).
4. Tried running Catalyst Install Manager, keep getting the error message "Setup has detected an incomplete build. Setup will now exit".

Nothing has ever been this troublesome before, and I'm not sure if what I'm doing is correct. I can't even get CCC running.
It's not working, I know that much. x(

//Frost

 

[Coolness]

Does the card show in BIOS? How can you use windows without the card?

Nope, at least not from what I could tell. I set the bios to use PCI-E as standard graphics, but it won't work. I can use windows by plugging the monitor into the onboard graphics VGA port, using the onboard graphic card (the geforce, I mentioned it).

I have the radeon hd4650 and had the same problem all i did was use the drivers disk even tho it was not detected then from the ATI catalyst control center selected the update option and that seemed to work fine.

I got a CD containing the xp drivers, which won't work. I've tried getting drivers from Powercolors website, ATis website, nothing works. I can't even get CCC to install on my system. It only installs Hydravision and stuff.

These were the steps I took installing the drivers:
1. Cleaned out all display drivers (in safe mode). Both onboard Nvidia and PCI-E ATi drivers (using Driver Sweeper). Also manually deleted the folders if I had to.
2. Downloaded correct drivers (windows 7 64, Radeon HD 4670) from Powercolor / ATi websites (tried both).
3. Installed the drivers (extracted into C/Program Files/ATi or C/Program Files/Ati Technologies).
4. Tried running Catalyst Install Manager, keep getting the error message "Setup has detected an incomplete build. Setup will now exit".

Nothing has ever been this troublesome before, and I'm not sure if what I'm doing is correct. I can't even get CCC running.
It's not working, I know that much. x(

//Frost

Did you buy the computer or did you build it? If so, is the card connected properly?

 

[Frostplague]

Did you buy the computer or did you build it? If so, is the card connected properly?

I bought it disassembled, with all components selected to be compatible with eachother.

From original post:
*Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, though there were no external cable going into the PCI-E graphics card (however, there's not always an external power cable from my experience), it's simply inserted into the PCI-E slot. Fan spins normally, and the card seems active*

 

[Coolness]

Did you buy the computer or did you build it? If so, is the card connected properly?

I bought it disassembled, with all components selected to be compatible with eachother.

From original post:
*Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, though there were no external cable going into the PCI-E graphics card (however, there's not always an external power cable from my experience), it's simply inserted into the PCI-E slot. Fan spins normally, and the card seems active*

Sorry about that. Do you have another OS we could test it on, i mean test if its a windows related issue or hardware related.

 

[computersplus]

check to make sure you are using the correct PCI-E slot also you may want to think about a better power supply 400 watts is kinda wimpy

 

[computersplus]

what motherboard are you using

 

[Frostplague]

check to make sure you are using the correct PCI-E slot also you may want to think about a better power supply 400 watts is kinda wimpy

There's only 1 PCI-E slot. True, but it's the minimum recommended, so it should work.

Sorry about that. Do you have another OS we could test it on, i mean test if its a windows related issue or hardware related.

I will test it on XP professional if there's no other options.

what motherboard are you using

MSI GF615M-P33
Socket-AM3, m-ATX, GeForce 6150se, DDR3,SATAII, GbLAN, PCI-Ex16

 

[Frostplague]

I've returned the card to the shop in promise of a new one. I hope it was a hardware error causing the problems.
Tried on XP with the recommended drivers, it was a no go. So I hope it's the hardware.

 

[Frostplague]

Hello, back again.

I've tried both Xp and Windows 7, neither works.
I got a new graphics card, an XFX Radeon HD 4670, downloaded drivers for Windows 7 64 bit for my motherboard and my graphics card from the respective manufacturers websites. And it won't work. I'm at a loss here. I got a new graphics card and it still won't work. The computer runs fine otherwise, it always has, but it won't detect the external graphics card, regardless of OS/drivers/card it seems.

Any ideas?

// Frost

 

[computersplus]

you need a better power supply it's not just watts to be concerned about you need enough amps on the +12 volt rail you have a generic power supply that is rated at 400 watts and that's I'm sure max watts not constant and if the power supply is a typical unefficient generic it wastes more power than it produces you will learn that a good power supply is key to a computers stability get something from a brand like Seasonic or Corsair and PC Power & Cooling get plenty of watts and amps the power supply you have is just not enough

 

[computersplus]

your power supply has only 18 amp +12 volts it apparently has PFC but I can't find any efficiency rating for it

 

[corduroy33]

lol disregard what he said 18amps is more then enough, just to prove a point ran a 2600pro, amd 5000+ x2 black edtion, 2gigs of adata memory, 2 dvd-roms, 2 hard drives 6 case fans with a cheapy 460watt safe power with only 16 amps to one 12 rail enough said

 

[computersplus]

lol disregard what he said 18amps is more then enough, just to prove a point ran a 2600pro, amd 5000+ x2 black edtion, 2gigs of adata memory, 2 dvd-roms, 2 hard drives 6 case fans with a cheapy 460watt safe power with only 16 amps to one 12 rail enough said

The 2600 Pro does not draw nearly as much power I know I own one and they put power supply requirements on these cards for a reason you may be running your system with that power supply but 16 amps is not enough to run something like a HD 4670 and 4 gigs of ram plus dual core CPU hard drive optical drives power USB buss devices I mean obviously he can't run either card he has tried this is a power issue plain and simple

 

[computersplus]

The HD 4670 can draw as much as 207 watts compared to about 30 to 45 watts of the HD 2600 Pro also a 4670 requires a minimum of 26 amps

 

[Frostmourne]

It might be the motherboard - can you go through the points in the troubleshooting 7 tutorial in my sig?

 

[Frostplague]

It might be the motherboard - can you go through the points in the troubleshooting 7 tutorial in my sig?

EDIT:

Problem: Windows won't detect my graphics card, it only detects the onboard graphics card (which is a Nvidia GeForce 6150se). The Sapphire Radeon HD 4670 won't even show up in Device Manager, nor is it listed in any hardware-detect programs. When plugging the monitor into the VGA port of the Sapphire Radeon HD 4670, it remains black (no signal). The situation is the same with my XFX Radeon HD 4670.

I will. I checked though all the steps, posting those that seemed relevant for my problem.

Ensure your PSU is up to scratch. Ideally you want an 80+ certified PC that has had favourable reviews and enough wattage on the 12V rail(s) to support your system if you have a GPU installed. There should also be minimal spikes in voltage, as determined by ATX specifications and power should be distributed evenly.

Reply: I have no idea if it's enough, as I mentioned above, I bought the computer-package from a well known swedish site selling packages of components put together by them, garaunteed to work together.


Ensure the IRQ's are not conflicting and that the device may be conflicting with another on the same IRQ. Type msinfo32.exe into the start menu, run dialog box and inspect hardware/conflicts and IRQ's.

Reply: There were no IRQ conflicts.


Try Safe mode to see if the problem is replicated. If not, it's not 7.

Reply: Same problem in safe mode.


Ensure that any hardware and software has Windows 7 compatible drivers and is Windows 7 compatible

Reply: I've checked this thoroughly, downloading the recommended drivers for Windows 7 64-bit from the respective manufacturers websites, both for my motherboard and my graphics card(s).


Overall, I've tried the following:
1. Uninstalling all onboard nvidia drivers / the graphic card drivers, then starting the computer with the monitor plugged into the Sapphire Radeon HD 4670 VGA port / XFX Radeon HD 4670 port.
2. Setting the BIOS prio boot the PCI-E (insteda of onboard).
3. Installing the latest drivers and bios for Windows 7 64-bit.
4. Tried 2 different brand new cards (note that all components in the computer we're sold brand new)
5. Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, the fan spins normally, and the card seems active.
6. I've tried both Windows XP Professional and Windows 7 Professional 64-bit. Neither detected the Sapphire Radeon HD 4670, I have so far only tried W7 for my XFX card.
7. Disconnecting the Hard-drive and 1 memory stick to see if it's a power-issue. Didn't work.

// Frost(plague)

 

[computersplus]

Did you buy the computer or did you build it? If so, is the card connected properly?

I bought it disassembled, with all components selected to be compatible with eachother.

From original post:
*Hardware installation went smoothly. Triple-checked it to make sure all cables were connected properly, though there were no external cable going into the PCI-E graphics card (however, there's not always an external power cable from my experience), it's simply inserted into the PCI-E slot. Fan spins normally, and the card seems active*

these cards require the connection of a 6 pin PCI-E power connection