Solved windows 7 says I need administrators permission

[Bonnie Jean]

ok it works! Thank you I don't mind hitting that envelope sign and the actual url is mailed to me and I copy and paste that in a window I open and then can hit favorite. It takes time but I can at least see it now. On the strange pages I can't copy the url at the top. Only part of it will show. Thank you!
Next week Friday I am thinking of calling my pc man and checking for a time to take the hard drive in and have him wipe it out and start over. By then I will have wasted all of your time for long enough. Thanks for the help.

 

[gregrocker]

If you want to do a Clean Reinstall - Factory OEM Windows 7 and will back up externally an image your current install first, then once you get online to install TeamViewer Download I will connect to set it up and optimize it for you.

Read over the steps closely to see if it's something you'll want to do, ask back any and all questions.

 

[Bonnie Jean]

Since even with the first dvd' I made when I brought the pc home I know that I will screw it up so badly I could never do it. Does this other one mean that I download the program and you can come into my pc and do it remotely and I don't have to do anything? That I could do!! lol My friend in the USA is in her 70's and she can't even drag a folder off a dvd to listen to an audio book! She contacts someone who comes into her pc and sets up things and does all the things she doesn't do. Which is pretty much anything. Is this what you mean? I will move my pictures and folders I have in documents over to my external and can move them back when it is fixed. It would save me $100 or more plus the 1½ hour drive with over $10 a gallon for gas. I will share some of the first million I win in a lottery.

 

[gregrocker]

You'd need to boot the installer provided in Step 1 of the tutorial, do the actual install as illustrated in Clean Install Windows 7 then install the network driver to get online to where you can install TeamViewr so I could remotely connect.

Do you have a friend or someone you trust who could do this for you, perhaps bring their laptop or tablet over to be walked through the steps live on it?

 

[Bonnie Jean]

Nope! My neighbors son knows alot about computers but he is so lazy he can barely walk to the bus stop. He does nothing at home and I am sure wouldn't help me. I will read over the instructions and get back to you. Think I will call the man who works on my pcs when they crash and see what he would charge. I simply don't trust myself and my hubby barely knows how to turn on and off and write a letter in yahoo. He can't even copy and paste or save email addresses. So can't get help from him. He comes to me but it is always small things I know how to do. I will get back to you just give me a couple of days to see if I can figure out the instructions. Thanks.

 

[Bonnie Jean]

I read what was in that tutorial and frankly it is like reading it in another language I simply don't feel that I should do it. I don't know what I am doing. I am copying user folder Bonnie to my external and the things I have put in that I use I am going to make a list so I know exactly what to get and where to download again. After that my mind looks like a blank sheet of paper. If you had a land line I guess you could talk me through it but that would be a long call. I can call landlines and have it realitively cheap but if I call a cell not only do I pay my special rate but the person I call has to pay $1.50 a minute. By copying my users folder do I trust that I am not putting the mess back into my pc?

 

[gregrocker]

Sort your data into the related User folders (Documents, Desktop, Picture, Music, Downloads, etc) putting your installers for programs into Downloads. Then drag each one you've used to external so you're backed up.

You'll also need to back up your mail program. I suggest you consider a new web mail program like Yahoo, Hotmail or Gmail which stores everything on their servers so you don't have to worry about losing it.

The other steps cover everything else to remember working up to the actual install. Can you think of someone with a laptop who can come over so I can walk you both through it using TeamViewer on the laptop until you get it installed on the new Win7?

 

[Bonnie Jean]

My husband has a laptop and he could come into my computer area and I can force him to help. lol If I had it on and sitting next to me he wouldn't have to be here would he?
I guess the files for the programs would be the program file and I just copy and move it to the external? I have all of the things in the user folder moved. Takes forever.
Roger is gone to England until next week. Maybe you can babysit me along the way while I figure some of this out? I really appreciate your help Greg. What is the Team Viewer? Do I need to install something on Rogers pc? Well actually he doesn't have to be home if I just bring his lap top in. WOW you can see how my mind works by 9:30 pm. Doesn't that scare you? You can back out I wouldn't blame you. You will probably need to tell me things several times.

 

[gregrocker]

Programs cannot be backed up but must be reinstalled. What programs do you have? Any which are paid software will need their Key to reinstall. We can help you find the latest installers for each, and show you how to audit the key from the system if you don' t have it any longer.

 

[Bonnie Jean]

I don't have any paid for programs. I am getting the downloads but not running them of course and will put them on the flash drive. That will save a lot of time. My incredimail is paid for but I have the registration numbers written down. I have canceled all mailings and whe the time comes will tell friends to write to a gmail address.

 

[gregrocker]

Do you have a blank DVD or flash stick to burn or write the latest official installer ISO for your licensed version to disk or stick? This is in the first two steps of Clean Reinstall - Factory OEM Windows 7 .

Confirm this is your exact PC model and the Network driver shown there when you expand it is the same one in your Device Manager under Network adapters>Wireless. If so download it and save in your backup in case it isn't provided during install so you can get online on your network: Software & Driver Downloads HP Pavilion p6-2020sc Desktop PC | HP® Support.

Then expand Drivers-Original and confirm in Device Manager that the Realtek Family driver is the installed Ethernet driver for your PC. It may be better to plug in via wire during install because then there is a 70% chance the driver will be provided and start up read to connect. With wireless only there is only a 50% chance.

All other drivers should be provided during repeated rounds of Important and Optional Windows Updates I will do for you.

Here is the TeamViewer Download . If you want to install it on the other laptop I can walk you through the physical install steps when you're ready. You only need to send me a private message with the ID and password and leave it open on desktop.

 

[Bonnie Jean]

It sounds like it would be much better to have another person on the laptop. Roger will be calling in a couple of days and be home the end of next week. He has a heart condition and is almost always in bed by 8:30 or 9 pm. But that is when you and I would need to be on. I will ask him if he can help one evening. Does it take a long time before you can take over? I know by 11 he would be asleep over the laptop. I am getting the downloads for the programs I use and those are on the flash drive. Am still trying to find out where Windows Photo Gallery actually files all the pictures or should I just drag them all off. There are 100's more than are in my pictures under libraries. Roger fills his memory cards and if I don't have all of the photos there they will all redownload and will take all day. Thank you Greg.

 

[gregrocker]

Your pictures should be stored in your User Pictures folder. Go there now to see for sure. Windows Photo Gallery is only one way to view them.

 

[Bonnie Jean]

nope only the new resized ones that I have put in the pictures library. I will just pull the other files over. As Roger has filled a memory card I delete the photos and those on windows photo gallery are the large ones. I do back up all of his pictures on dvd but know we are using some ½ full memory cards now. It won't be a problem will just mark and drag to the external and will move them back I hope to Windows Gallery. Not sure it will do that. hmm will check it out.

 

[gregrocker]

The Gallery is just a viewer. Pictures don't reside there. They reside in the folder you place them.

In the Start search box above the rb: button type the names of a few pictures, when they show up in results rightclick each to Open File Location. See if they are all there. I would drag them to Pictures.

You're best organized when all of your files reside in your User Name's Pictures, Documents, Music, Videos, Desktop, Downloads and Favorites folders.

 

[Bonnie Jean]

Oh for goodness sake. Yes they are there tucked inside another folder inside another folder etc. Good no dragging. Just a few news ones I took in the last couple of days. Thanks. I guess I really need Roger here reading instructions to me.

 

[gregrocker]

The way to deal with that is open the sub-folders, on Organize tab "Select All" then drag the pictures inside to the Explorer bar on the left side to the Pictures folder under Libraries (easiest route). Don't release the held Left Click until the hypertext confirm it's copying them to My Pictures. It takes some practice.

Once you do this with each unwanted sub-folder clogging your Pictures folder you can delete them in My Pictures after confirming you've got everything out of each one.

Be patient with yourself as this takes practice. Remember to hold the left click firmly until you're ready to release the pictures because it's confirmed they're copying to the correct folder.

 

[gregrocker]

Let's keep the help in the thread for now so others can chip in.

Type Device Manager in Start button rb: Search box. Click on result at top.

Expand Network Adapters to confirm that these are the correct drivers by make and model which are currently installed and functioning:

Ralink Wireless Network Controller Driver Update - HP Pavilion p6-2020sc Desktop PC | HP® Support=

Original Realtek Network Controller Driver - HP Pavilion p6-2020sc Desktop PC | HP® Support=

Plug in by wire for the reinstall since there's about a 70% chance the wired Ethernet (Network) driver will be delivered during install, but only a 50% chance the Wireless driver will. Either way you can install both to get online once the install is complete if you are not able to connect to your network in the bottom-right System Tray.

Any questions?

 

[Bonnie Jean]

Hello, My son called and told me that I should go with this and stop being stressed with Roger reading what you say I can do it and if I really do screw it up then I can take it to a repair shop. So I am going to stop being a coward.
The serial number of my HP desktop is CZC1474WCN
I have attached the screen shot of my drivers.
You said I need to back up the drivers for both of them. How do I do that please?

 

[gregrocker]

The listings confirm that the Realtek download is for your Network Wired connection.

Please double click on the Wireless LAN card driver listing under Network Controllers to show us the Driver tab.