[RESOLVED] Windows 7 Setup complains of missing CD/DVD driver
Ok, so, here goes.
My company just purchased a Samsung NP900X laptop, and I'm the IT pro tasked with setting it up. For those who are unfamiliar with this model, its once of those razor-thin notebooks with no DVD drive.
The laptop shipped with Windows 7 Professional x64. We intend to keep the stock OS there, but the person who is getting this laptop needs to run some 32-bit applications that do not run in a 64-bit environment. Running it on a virtual machine (XP mode, Virtual PC, VMWare, etc) is not an option.
So I figured, no big deal. Just create another partition, and install Windows 7 x86 on a dual boot install, right?
So I went and created a USB key (http://www.sevenforums.com/tutorial...-key-drive-create.html?filter[2]=General Tips) to install Windows with, got a key from our MSDN subscription, and figured I'd be done with this in half an hour.
Wrong.
I start the Windows 7 Setup, and I get the infamous "missing CD/DVD device driver" error. Well, this laptop is not equipped with a DVD drive, that is the whole reason why I had to use a 4GB USB key in the first place. But, no big deal, I thought. This laptop is equipped with an SSD, so its reasonable that Windows would want a driver.
The only driver that Samsung lists on their support website as being even remotely related to the hard drive is the Intel RST software. I tried putting it on another USB key anyway. No dice. My supervisor went through the recovery CD that Samsung included with the laptop, and he only found one file that he thought would work, and it didn't.
I looked at these two threads already:
http://www.sevenforums.com/installa...on-installation-problems-their-solutions.html
http://www.sevenforums.com/installa...re-drivers-during-clean-setup.html#post379467
The second thing I tried was running setup with the SSD in IDE mode. Same error. The second link had the solution as leaving the language as English US...but I was already doing that from the beginning; I didn't touch the language or regional options.
If I hit Browse on the error dialog, I can browse all the partitions on the SSD, as well as any and all USB keys that I plug or unplug.
I called Samsung support...the guy that answered transferred me to a Tier II rep in the laptop support department. He listened to me explaining the problem, and said I have to call Microsoft.
Okay...I'm using a laptop that SAMSUNG built, which has SAMSUNG hardware in it, and they can't even tell me what drivers they slipstream onto their install discs? I asked him that very question, and he said he had no idea.
I've been googling the problem, and a review on Amazon for this laptop had a guy experience the same problem (and he went through the ENTIRE Samsung recovery disc), and he ended up returning it.
Any suggestions?
Ok, so, here goes.
My company just purchased a Samsung NP900X laptop, and I'm the IT pro tasked with setting it up. For those who are unfamiliar with this model, its once of those razor-thin notebooks with no DVD drive.
The laptop shipped with Windows 7 Professional x64. We intend to keep the stock OS there, but the person who is getting this laptop needs to run some 32-bit applications that do not run in a 64-bit environment. Running it on a virtual machine (XP mode, Virtual PC, VMWare, etc) is not an option.
So I figured, no big deal. Just create another partition, and install Windows 7 x86 on a dual boot install, right?
So I went and created a USB key (http://www.sevenforums.com/tutorial...-key-drive-create.html?filter[2]=General Tips) to install Windows with, got a key from our MSDN subscription, and figured I'd be done with this in half an hour.
Wrong.
I start the Windows 7 Setup, and I get the infamous "missing CD/DVD device driver" error. Well, this laptop is not equipped with a DVD drive, that is the whole reason why I had to use a 4GB USB key in the first place. But, no big deal, I thought. This laptop is equipped with an SSD, so its reasonable that Windows would want a driver.
The only driver that Samsung lists on their support website as being even remotely related to the hard drive is the Intel RST software. I tried putting it on another USB key anyway. No dice. My supervisor went through the recovery CD that Samsung included with the laptop, and he only found one file that he thought would work, and it didn't.
I looked at these two threads already:
http://www.sevenforums.com/installa...on-installation-problems-their-solutions.html
http://www.sevenforums.com/installa...re-drivers-during-clean-setup.html#post379467
The second thing I tried was running setup with the SSD in IDE mode. Same error. The second link had the solution as leaving the language as English US...but I was already doing that from the beginning; I didn't touch the language or regional options.
If I hit Browse on the error dialog, I can browse all the partitions on the SSD, as well as any and all USB keys that I plug or unplug.
I called Samsung support...the guy that answered transferred me to a Tier II rep in the laptop support department. He listened to me explaining the problem, and said I have to call Microsoft.
Okay...I'm using a laptop that SAMSUNG built, which has SAMSUNG hardware in it, and they can't even tell me what drivers they slipstream onto their install discs? I asked him that very question, and he said he had no idea.
I've been googling the problem, and a review on Amazon for this laptop had a guy experience the same problem (and he went through the ENTIRE Samsung recovery disc), and he ended up returning it.
Any suggestions?
Last edited:
My Computer
- OS
- Windows 7 Professional x64
