Windows 7: Sound problem with New RAM

[silverwingshg]

Recently I bought and installed 2 new 4GB DMS Certified Memory 204 Pin DDR3-1333 PC3-10600 512x64 CL9 1.5V SODIMM from Data Memory Systems Inc replacing the original 2 2gb memory in my HP Pavillion DV6-3250us laptop.

After installing it, I find my sound is getting an occasional (every 5-30 seconds) clicks, buzzing/distortion sound with my IDT High Definition Audio CODEC. I have tried updating the IDT driver several times with versions 6.10.6433.0, 6.10.6292.0 and with no improvement. The sound board is part of the mother board. Any help as to how to fix this issue would be appreciated.
-john

 

[fireberd]

That is strange that memory would cause the problem (are you sure its the memory?). Other than allowing more memory for programs and Windows cache, the memory should not be causing the problem.

Although that is not quite the memory recommended by Crucial (PC3-12800. 1.35V), I don't think its that far off, although the 1.5V requirement could be an issue.

If you go back to the original memory does the problem go away? If I does, with the new memory installed, try a "refresh". Go to the Device Manager, RIGHT click on the RealTek entry to highlight it and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. See what that does for it.

You can also test with just one memory module installed, to see what happens.

If it still has problems, consider sending the memory back and getting the correct speed and voltage memory.

 

[silverwingshg]

fireberd, thanks for your reply. What is installed is the second group of memory because the first group (two 4GB DMS Certified Memory 204 Pin DDR3-1600 PC3-12800 512x64 CL11 1.5V SODIMM) would not boot. I read off the number on the original memory to Data Memory Systems and their research indicated a different one was needed which booted up fine. Once the audio issue was discovered, I did try with just one 4GB and it didn't solve the issue. I do not have a "RealTek entry", I have "IDT High Definition Audio CODEC". I currently do not have the original memory any more, though it may be returned so I cannot test it with that but the audio had worked fine before the upgrade.
-john

 

[fireberd]

Sorry about the mistake on the sound, then do the uninstall on the IDT High Definition Codec. See if that helps.

 

[silverwingshg]

I did the un-install and rebooted with no improvement. It did use a different driver version 6.10.6433.0 that was previously tried.

 

[fireberd]

Run the Resplendece Latency Mon and see if that helps in determining what is causing it.
Resplendence Software - Advanced System Tools and Developer Components

 

[silverwingshg]

Results from LatencyMon: Your system appears to be having trouble handling real-time audio and other tasks.
You are likely to experience buffer underruns appearing as drop outs, clicks or
pops. One problem may be related to power management, disable CPU throttling
settings in Control Panel and BIOS setup. Check for BIOS updates.

 

[fireberd]

I still think the memory you installed is not the correct memory and causing the problem. May not be, but that's my feeling.

Especially since Crucial lists 1.35V and you have 1.5V memory. I used to do a lot of support on the Dell forums and we always recommended Crucial for non-Dell branded memory as it was guaranteed to work in Dell's (and did as many Dell's would have problems with other brands). I realize you have a HP but I would suspect its the same thing.

 

[silverwingshg]

Windows 7: Sound problem with New RAM (resolved)

After re-installing the original RAM the problem still existed. I know when I first got this computer and for a couple of years I did not have this issue. Not sure when the issue started but I NOTICED it after I installed the new RAM so that got me thinking it was related to the new RAM which it turns out not to be the case.

I resolved the issue by doing a System Recovery Restore to it's original factory condition with the original memory. At that point the sound was working correctly. I then re-installed a small amount of the software such as Pandora, Office Professional Plus 2010, MS system updates and the sound was still fine. Next I installed the new RAM and everything is still fine. If the problem had remained after the restore, I would probably have gotten a new motherboard. I will most likely not re-install all the software and files that were previously on the laptop since I am no longer using those. I will never determine what specifically caused the sound issues but are happy to have a working laptop.
-john