Windows 7 sudden meltdown

[AberdeenBill]

Hi all,

My first posting My 64-bit Windows 7 home PC (Acer quad-core M3802, factory installed OS, about 4 months' old) has gone into meltdown this morning. It crashes with a blue screen every 5 to 10 minutes (or at login) with a random error (see below) and a random driver indicated in a minidump analysis. I have tried to disable antivirus (AVG free) and the internet connection, but these have no effect.

Any ideas...

Many thanks,
Bill

error driver
--------------------------------
IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
BUGCODE_USB_DRIVER USBPORT.SYS
SYSTEM_SERVICE_EXCEPTION fvevol.sys
IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
NTFS_FILE_SYSTEM Ntfs.sys Ntfs.sys+213d8
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED rdyboost.sys
BAD_POOL_HEADER fltmgr.sys
(and lots more...)

 

[CarlTR6]

Hi, Bill; sorry to hear about your problem. You can help us help you by filling in your system specs: http://www.sevenforums.com/profile.php?do=extra

 

[zigzag3143]

Hi all,

My first posting My 64-bit Windows 7 home PC (Acer quad-core M3802, factory installed OS, about 4 months' old) has gone into meltdown this morning. It crashes with a blue screen every 5 to 10 minutes (or at login) with a random error (see below) and a random driver indicated in a minidump analysis. I have tried to disable antivirus (AVG free) and the internet connection, but these have no effect.

Any ideas...

Many thanks,
Bill

error driver
--------------------------------
IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
BUGCODE_USB_DRIVER USBPORT.SYS
SYSTEM_SERVICE_EXCEPTION fvevol.sys
IRQL_NOT_LESS_OR_EQUAL ntoskrnl.exe
SYSTEM_SERVICE_EXCEPTION ntoskrnl.exe
NTFS_FILE_SYSTEM Ntfs.sys Ntfs.sys+213d8
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED rdyboost.sys
BAD_POOL_HEADER fltmgr.sys
(and lots more...)

Hi and welcome

We need the actual DMP file created when the computer crashed. use these to find and upload them. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html


thanks

Ken

 

[AberdeenBill]

Thanks Ken, I will do this soon.

Bill

 

[AberdeenBill]

Thanks Ken, I will do this soon.

Bill

Zipfile attached (I hope...).

Many thanks,
Bill

 

[AberdeenBill]

Thanks Ken, I will do this soon.

Bill

Zipfile attached (I hope...).

Many thanks,
Bill

More information.... The system does not seem to crash in safe mode. The latest series of crashes have occurred at remarkably regular intervals of about or just over 11 minutes: 11:19, 10:50, 11:13, 11:00, 11:19, 11:28, 11:20...

Bill

 

[Jonathan_King]

Looks like AVG is causing the problem. Uninstall it, and then run this cleanup tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Then download and install Microsoft Security Essentials.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 06:20:50.357 2010 (GMT-4)
System Uptime: 0 days 0:07:01.276
BugCheck A, {100000, 2, 1, fffff80002c9184c}
Probably caused by : ntkrnlmp.exe ( nt!KeWaitForSingleObject+13c )
BUGCHECK_STR:  0xA
PROCESS_NAME:  avgcsrva.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 05:27:40.318 2010 (GMT-4)
System Uptime: 0 days 0:09:39.238
BugCheck 19, {3, fffffa8007fef210, fffffa8007fef210, fffffa8007eef210}
Probably caused by : Pool_Corruption ( nt!ExFreePool+780 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 06:55:15.087 2010 (GMT-4)
System Uptime: 0 days 0:10:23.007
BugCheck FE, {6, fffffa8008008010, 43787254, 0}
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+524 )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  avgcsrva.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 05:06:02.724 2010 (GMT-4)
System Uptime: 0 days 0:09:26.644
BugCheck 19, {3, fffff80002e62e90, fffff80002ee2e90, fffff80002e62e90}
Probably caused by : Pool_Corruption ( nt!ExFreePool+536 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  avgcsrva.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 06:44:09.815 2010 (GMT-4)
System Uptime: 0 days 0:22:35.344
BugCheck 3B, {c0000005, fffff80002f3464b, fffff8800732bd40, 0}
Probably caused by : memory_corruption ( nt!MiUnsecureVirtualMemory+6b )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon May 17 08:16:02.827 2010 (GMT-4)
System Uptime: 0 days 0:10:24.747
BugCheck A, {80010, 2, 0, fffff80002c84004}
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+52790 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  avgcsrva.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

 

[AberdeenBill]

It's fixed: many, many, many thanks Jonathan. Perhaps you could explain in a sentence or two how an anti virus program could cause such carnage.

Thanks again,
Bill

 

[Jonathan_King]

An anti-virus program should be one of the most active programs on your computer. It needs to monitor everything that goes on.

The chance of an AV being poorly written might not be much higher than the chance of a different app, but the chance of those bugs showing up is much higher, due to the high activity of the program.

I'm so glad the problem is solved. Thank you for reporting back!

 

[BoiseBaked]

It's fixed: many, many, many thanks Jonathan. Perhaps you could explain in a sentence or two how an anti virus program could cause such carnage.

To confirm that this is a good fix, I have a built system very similar to yours and shortly after I installed AGV 9.0 free, began getting SYSTEM_SERVICE_EXCEPTION BSODs at login in time. I used safemode to get into msconfig and stop both the AVG startup and service. Rebooted, logged in and uninstalled AVG. No more SSE BSODs.

So that begs the question: is there a recommended anti-virus that will not crash Windows7 64bit?

 

[Jonathan_King]

It's fixed: many, many, many thanks Jonathan. Perhaps you could explain in a sentence or two how an anti virus program could cause such carnage.

To confirm that this is a good fix, I have a built system very similar to yours and shortly after I installed AGV 9.0 free, began getting SYSTEM_SERVICE_EXCEPTION BSODs at login in time. I used safemode to get into msconfig and stop both the AVG startup and service. Rebooted, logged in and uninstalled AVG. No more SSE BSODs.

So that begs the question: is there a recommended anti-virus that will not crash Windows7 64bit?

Yes, there is. Microsoft Security Essentials.

As a Microsoft product, it is guaranteed to play well with Windows.