Windows 7 Ultimate (64) Security updates not installing.

A

autigerfan

New member
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I have been having problems in installing the updates that I have listed below. For each update I attempted to install them individually but they would not install. I also downloaded the SURT 6.1 KB947821 v27. The problem has been going on now for about 2 months. (whenever the issue with the updates comes to mind I am never near my pc). Thank you in advance.


Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2838727)
Security Update for Windows 7 for x64-based Systems (KB2757638)
Security Update for Windows 7 for x64-based Systems (KB2785220)
Security Update for Windows 7 for x64-based Systems (KB2790113)
Security Update for Windows 7 for x64-based Systems (KB2813170)
Security Update for Windows 7 for x64-based Systems (KB2813430)
Security Update for Windows 7 for x64-based Systems (KB2839894)
Update for Windows 7 for x64-based Systems (KB2726535)
Update for Windows 7 for x64-based Systems (KB2773072)
Update for Windows 7 for x64-based Systems (KB2786400)
Update for Windows 7 for x64-based Systems (KB2798162)
Update for Windows 7 for x64-based Systems (KB2808679)
.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I had already downloaded and used the SURT in my journey of struggles to fix this. However, I ran it again, tried to re-install the updates and received the same errors, 80070017 and for an optional update to Win 7 platforms a 9C57.
I tried to run the SFC/Scannow, but it stopped at 11% and got the following message "Windows Resource Protection could not perform the requested information."
I attached a CBS zip folder.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
The SFC error was caused by the following....
Code: 
2013-07-07 18:31:58, Error                 CSI    000000c1 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107539# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 7c8 ("\Device\HarddiskVolume2\Windows\winsxs\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0xddcaf0, data = {l:0 b:}, byteoffset = 0, key = (null))
[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    [EMAIL="000000c2@2013/7/7:23:31:58.246"]000000c2@2013/7/7:23:31:58.246[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error c000009c [Error,Facility=(system),Code=156 (0x009c)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2013-07-07 18:31:58, Error                 CSI    000000c3 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107538# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::GetContents(flags = 0, contents = {l:0 b:}, file = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_syswow64_21ffbdd2a2dd92e0.cdf-ms")
[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c4 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107527# from CFileMapContext::AcquireFileMapForDirectory(...)[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c5 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107420# from CFileInstaller::CommitChanges(...)[gle=0xd000009c]
2013-07-07 18:31:58, Error                 CSI    000000c6 (F) c000009c [Error,Facility=(system),Code=156 (0x009c)] #2107419# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd000009c]

I think that all that means is that there is disk corruption.


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply

Post a new MGADiag report with details of any error messages encountered.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,
the chkdsk went well. When the pc restarted I did not have 18 updates to install. There was only one new one and I installed that one and there were no issues. The sfc/scannow said it did fix some files but was not able fix all of them. With your help, I would like to resolved that issue as well.
I have attached a new CBS zip folder.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Noel is off line at the present.
Just a friendly reminder.
I would just like to mention that sfc /scannow should be run 3 times with a boot after each time.
Happy computing.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
why 3 times?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
- because there may be stuff that needs more than one pass to fix :)

The CBS.log file is missing from your upload - please upload it separately

The CheckSUR log is clear.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
here is the sfc/scannow cbs log that I ran today 7/13.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
The following are the errors from your SFC report

Code: 
 Line 8534: 2013-07-13 15:48:21, Info                  CSI    0000033a [SR] Repairing 5 components
 Line 8535: 2013-07-13 15:48:21, Info                  CSI    0000033b [SR] Beginning Verify and Repair transaction
 Line 8538: 2013-07-13 15:48:25, Info                  CSI    0000033d [SR] Cannot repair member file [l:38{19}]"NlsLexicons0024.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8541: 2013-07-13 15:48:25, Info                  CSI    0000033f [SR] Cannot repair member file [l:18{9}]"img21.jpg" of Microsoft-Windows-Shell-Wallpaper-Characters, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8544: 2013-07-13 15:48:25, Info                  CSI    00000341 [SR] Cannot repair member file [l:18{9}]"img15.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8547: 2013-07-13 15:48:25, Info                  CSI    00000343 [SR] Cannot repair member file [l:18{9}]"img13.jpg" of Microsoft-Windows-Shell-Wallpaper-Architecture, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8550: 2013-07-13 15:48:25, Info                  CSI    00000345 [SR] Cannot repair member file [l:18{9}]"sdclt.exe" of Microsoft-Windows-SafeDocs-Main, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 8553: 2013-07-13 15:48:25, Info                  CSI    00000347 [SR] Cannot repair member file [l:24{12}]"opengl32.dll" of Microsoft-Windows-OpenGL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - agfaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\agfaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\agfaa
or
DIR E:\agfaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\agfaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link
Also run a new MGADiag report, and post the result.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I can't see anything in there?

attach the MGADiag and SFC results to your reply (My fault - I usually edit that line!)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here is my mgadiag report. I tried to save it and put it in my SkyDrive folder but could not. (maybe you could help me with why is would save). The CBS file is located in my SkyDrive public folder.
In advance, thanks for your help!

https://skydrive.live.com/?cid=d4f58d4df66bd996#cid=D4F58D4DF66BD996&id=D4F58D4DF66BD996%21154

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CBR8F-KMHCM-W6F7V
Windows Product Key Hash: UxFGHIM7zMeUrCCt99SCztkT53c=
Windows Product ID: 00426-OEM-9141222-99142
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {927A13FC-F952-48BC-A4BC-2E058D2A3A6B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{927A13FC-F952-48BC-A4BC-2E058D2A3A6B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W6F7V</PKey><PID>00426-OEM-9141222-99142</PID><PIDType>3</PIDType><SID>S-1-5-21-2413567990-2397871691-3497562671</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH57DD__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JGIBX10J.86A.0537.2010.0518.0132</Version><SMBIOSVersion major="2" minor="6"/><Date>20100518000000.000000+000</Date></BIOS><HWID>5EFC3A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-412-299142-02-1033-7601.0000-3212012
Installation ID: 021545117532397172086712040275411296733002765496592796
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W6F7V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/19/2013 11:04:29 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:17:2013 17:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAABAAAAAgABAAEA6GGG0OaFQsamKZDA6o6AlmJ12sRgOMZbOPKqSHZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DH57DD
FACP INTEL DH57DD
HPET INTEL DH57DD
MCFG INTEL DH57DD
WDDT INTEL DH57DD
ASF! INTEL DH57DD
SSDT INTEL DH57DD
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
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