Windows 7 Ultimate Activation!

[Shawn12]

Just got off the phone to microsoft very disappointed with the level of service provided. Tried to speak to someone higher to try and resolve the issue and they cut me off saying i was being unprofessional?!
Bought Windows 7 Ultimate brand new and sealed over a year ago on first install acvtivation was given for approx 360 days. A year later i reboot the computer product key doesn't work. They say the product key is not a home user copy and so must be pirate. If its pirate why wasn't this recognised the first time i installed windows 7? Seller wont accept return as the packaging has been opened and now im left with an expensive windows 7 ultimate that i cant use! Someone please help me!
Shawn

 

[DocBrown]

Where did you buy it from ? Is it a retail, upgrade, or OEM Ultimate ?

 

[Shawn12]

Bought it from an ebay trusted seller (alot of positive feedback) as sealed. Believe it was desribed as retail i have both 32 and 64 bit disks (marked as genuine) and have installed it before successfully when i built the computer from new so must be retail and not upgrade?

Shawn

 

[Tews]

Trusted seller or not, most of the Windows 7 sales on ebay end up being pirated software with MDSN/TechNet keys, and the keys end up getting black listed... This looks like what happened in your case... Unfortunately after a year, you wont have any recourse against the seller, and you will need to purchase a legitimate copy from Microsoft or a legal reseller ...

 

[DocBrown]

What do the DVDs look like? Some ebay sellers were selling MSDNA & Technet products which were not Retail & later blacklisted.
Do you have a pic of your Discs ?

 

[Shawn12]

I cant get my old hp printer/scanner to connect to this computer at the mo coz im on windows 7. The discs have a pink surround with windows icons in, microsoft label, windows 7 label and windows 7 written in small print the whole way round in the background. In the centre on black background there is text including 'Windows 7 Ultimate' 'do not lend or make illegal copies DVD' 'Includes Windows Anytime Upgrade' '32 bit software' 'small c in circle 2009 microsoft corporation' code underneath. Can i emphasize that when i bought this THE COA WAS NOT BROKEN.

Thanks for your help all

Shawn

 

[DocBrown]

Have you tried the online activation several times ?

 

[Shawn12]

@ Tews. Why did MS not recognize it as a pirate more recently! It's only now i have rebooted the computer that they are saying its not genuine. Now i have no recourse because of this mistake...

 

[DocBrown]

Your DISCs do sound like valid MS discs as compared to a win7 Pro I have here.
I think you need to get another MS rep on the phone.

 

[Tews]

Unfortunately, it takes time to identify these keys ... Im sorry that you got scammed, but this is in no way Microsofts fault...

 

[Shawn12]

@DocBrown I have tried the windows activation through windows several times and they are blocking. I have also tried the automated phone system to activate.

Shawn

 

[Shawn12]

If the COA was not broken then it must be a legitamate key from MS?

 

[DocBrown]

Did this Not Genuine happen after a recent Windows Update was applied?

 

[Thomas]

Download & Run Microsoft's MGADiag Tool
And copy the results given in between wrap code tags.

Maybe there will be something in there showing what is happening or causing this non-genuine problem. (file mismatches, etc) which can trigger the activation system off.

 

[cluberti]

Agreed - MGADiag is your best bet right now. From your description of the DVD it does sound like it could be a good fake (I've seen a few that looked like the real thing, until you start comparing the discs side-by-side to a real hologramed disc). Microsoft updates keys only when they suspect piracy, so if you purchased these before they would likely have activated for a short time.

The packaging should have had both 32 and 64bit DVDs if it was legit retail or retail OEM packaging, come in a black Windows 7 ultimate box (sealed), have a hologramed outer ring with wavy edges (not a sticker - the DVD itself should be stamped with the hologram and wavy edges), a black inner disc sticker showing Windows 7 Ultimate and Microsoft copyrights, as well as a COA sticker with security strips to the left that are also hologramed. If you got anything that differs from the description above (you can also check here), you have a fake. I've not seen any sales of legitimate Windows 7 on ebay that were much cheaper than volume retail pricing, so depending on what you paid you can also likely figure whether you were scammed or not.

 

[Shawn12]

@ Doc It could have been caused by windows updates as i rebooted the computer and installed all the important updates it suggested.

@ thomas

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FM228-CTWJW-23VJ2
Windows Product Key Hash: 7VzyKMdSA+Vl+8/SsbfU+5jR9ew=
Windows Product ID: 00426-067-8852372-86256
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {396CF842-732A-4F43-BDB2-78619083AF49}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{396CF842-732A-4F43-BDB2-78619083AF49}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-23VJ2</PKey><PID>00426-067-8852372-86256</PID><PIDType>5</PIDType><SID>S-1-5-21-1810769301-1747897440-4117486638</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0304 </Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>19B83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-885237-00-2057-7600.0000-3642010
Installation ID: 000551114824561074936584076065510306615065182684745583
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 23VJ2
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 30/12/2010 15:02:11
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: PAAAAAEACAABAAEAAAACAAAAAgABAAEAeqhUvqgYkC+mdkLGCoCAlt7yCIVgTiIJxgViPZIyQvSDnHZW
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC 111209 APIC2332
FACP 111209 FACP2332
HPET 111209 OEMHPET 
MCFG 111209 OEMMCFG 
OEMB 111209 OEMB2332
ASPT 111209 PerfTune
OSFR 111209 OEMOSFR

 

[Shawn12]

@cluberti it meets all the criteria you set out above to be a legitamate copy. Both 32 and 64 bit disks and described as you have stated it should be. Paid £90

Shawn

 

[cluberti]

Yes, and I see why it's failing - KB971033 is installed, and it appears it thinks that the Windows activation files are incorrect:

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

If you run sfc /scannow you should be able to fix these files (you may have to install 971033 again). If updating and fixing (the diag should no longer say these files are mismatched if it's fixed) does not fix activation, Microsoft thinks the key is indeed invalid and you'll have to get them to fix it if the key really is legit.

 

[Shawn12]

I did install windows 7 offline it was the first thing i had to do after rebooting the computer.Im pretty sure when i entered the product key it didnt activate. When i restart the computer having installed win 7 it automatically updates. how do i reinstall the OS without rebooting the computer

Thanks all for your help

Shawn

 

[cluberti]

Just try reinstalling that update, and then runniing sfc /scannow from within the OS to see if you can fix it without resorting to a full reinstall.