Solved Windows 7 Ultimate crashing - ntoskrnl.exe

[Vir Gnarus]

If this is dealing with a laptop, have you tried seeking a warranty fix/replacement for it? If it's out of warranty, you may be out of luck, and will either need to buy a new laptop, or get it serviced for a substantial fee. Either way, it's gonna cost a good bit of money, unfortunately.

 

[enrique936]

I don't have any problem with paying a lot to get it fixed, It's not out of warranty but I ordered from USA and I'm from south america so I can't send it back, I just want to be sure that I tried every single option before I take it to get it fixed

 

[enrique936]

I've tried running SeaTools but it doesn't seem to find any of my hard drives, I'll try again now to see if it works

 

[YoYo155]

Please download Process Explorer and look for a PID value of '3516'.
What process / program is that?
What is the process tree / stack on it?

 

[YoYo155]

in case you read the mistake I've made I edited the post above!
PID= 3516 .

Is it Chrome by any chance?

Also look for 4604

 

[enrique936]

I didn't found any of those numbers in the list, google chrome is 3528 and 4604 isn't on the list, I upload a screenshot of the program:

 

[enrique936]

Hi, I'll like to thank you all for your help, this morning I tried removing one of the ram sticks and got a crash almost 10 seconds after startup, then I tried the other stick and didn't have a blue screen since then I guess I got a faulty memory, any brand that you recommend I should buy?

 

[Vir Gnarus]

Have you ascertained that it's just that one stick? It may be that the stick itself isn't exactly bad, but that the motherboard isn't liking the setup you have for memory and removing the one stick is enough to put it back in the green.

I just find it odd that the Memtest didn't catch it. It may be just one of those rare moments where Memtest just doesn't find the problem. Perhaps just testing the solitary stick will help?

 

[enrique936]

I tried the other stick by itself and I only got a few seconds after startup before it crashes, so I guess that was the problem

 

[Vir Gnarus]

You mean the bad stick by itself? If that's the case, good to hear you found the problem. Sorry for putting you on a wild goose chase.

 

[enrique936]

yes, I tried each memory individually and one crashed immediately, but the other one is working since yesterday without a problem, don't worry about that, thanks for your help!

 

[enrique936]

Just to keep you updated, I recently got a new ram stick from the seller, and it seems to work perfectly, so now I'm sure that the problem was just the other stick, again, thanks for your help