Windows 7 update errors

[little Dom 12]

I noticed this morning that windows updater had failed after trying to install updates last night (after looking at the update history it has been failing to install updates for months but I never noticed), I have run the system updates readyness tool and the sfc scan both of them showed no problems. The errors that the updater is showing aren't recognised by the troubleshooting tool so I thought I would ask here for help

Error codes:
8E5E03FB
8E5E0147
80070490

 

[NoelDP]

The CBS background data shows a distinct problem..

2014-01-12 13:54:14, Info                  CBS    Appl: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR, Applicable: NeedsParent, Disposition: Staged
2014-01-12 13:54:14, Info                  CBS    Plan: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR, current: Staged, pending: Default, start: Staged, applicable: Staged, targeted: Staged, limit: Installed, selected: Default
2014-01-12 13:54:14, Info                  CBS    Appl: Selfupdate, Component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_0.0.0.0_none_8aaa81277c57a0a8 (6.1.7601.17965), elevation:16, lower version revision holder: 6.1.7601.17651
2014-01-12 13:54:14, Info                  CBS    Applicability(ComponentAnalyzerEvaluateSelfUpdate): Component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17965_none_68a2edab92971725, elevate: 16, applicable(true/false): 1
2014-01-12 13:54:14, Info                  CBS    Appl: SelfUpdate detect, component: amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7601.17965_none_68a2edab92971725, elevation: 16, applicable: 1
2014-01-12 13:54:14, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: Staged, applicability: Applicable, result applicability state: Installed
2014-01-12 13:54:14, Info                  CBS    Appl: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR, Applicable: Applicable, Disposition: Installed
2014-01-12 13:54:14, Info                  CBS    Plan: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR, current: Install Pending, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2014-01-12 13:54:14, Info                  CBS    Exec: Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0 is already in the correct state, current: Installed, targeted: Installed
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-143_neutral_LDR because it is already in the correct state.
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-144_neutral_LDR because it is already in the correct state.
2014-01-12 13:54:14, Info                  CBS    Exec: Skipping Package: Package_37_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2758857-145_neutral_GDR because it is already in the correct state.
2014-01-12 13:54:14, Error                 CBS    Failed to resolve package 'Package_37_for_KB2731771~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CSI    [EMAIL="00000040@2014/1/12:13:54:14.885"][COLOR=#0066cc]00000040@2014/1/12:13:54:14.885[/COLOR][/EMAIL] CSI Transaction @0x17fa000 destroyed
2014-01-12 13:54:14, Info                  CBS    Perf: InstallUninstallChain complete.
2014-01-12 13:54:14, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-12 13:54:14, Info                  CBS    WER: Generating failure report for package: Package_for_KB2758857~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent

- which I would have expected CheckSUR to also find

Perhaps a look at the COMPONENTS hive would help?


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.

 

[little Dom 12]

is there a certain thing i need to do to be able to copy the components file you need? Every time i try to copy it to my desktop to compress it i get a warning saying "cannot complete action, file in use by system"

 

[NoelDP]

That means that the hive is still loaded (and is itself a bad sign, as Windows doesn't normally attempt to load the hive except when macking system software changes) - try booting to Safe Mode and doing it from there.

 

[little Dom 12]

think this is what your after had to use safe mode like you suggested to get it


https://www.dropbox.com/s/uy6hf1eumzvq76o/COMPONENTS.zip

 

[little Dom 12]

Any luck finding anything?

 

[NoelDP]

I can't see anything obviously wrong there
It looks OK as far as I can tell, and loads OK, so the problem is probably elsewhere - but I have no idea where to start looking

Probably best to start with the fixit from the page here How do I reset Windows Update components? (not the overlay that forces itself on to you!)

 

[little Dom 12]

started on the fix on the link you suggested but it gets to this command prompt:

mshtml.dll


Then throws up an error saying that the module was loaded correctly but the entry point dllregisterserver was not found, please make sure mshtml.dll is a valid DLL or OCX file

 

[NoelDP]

That's OK - carry on
These errors are to be expected.

 

[little Dom 12]

Did what that link suggested it ran and installed 4 updates and listed the rest as failed throwing up these 2 errors again:

8E5E03FB
8E5E0147

 

[NoelDP]

The normal attempt to fix this is to use a Clean Boot, and try it from there.

I'd first try downloading the updates using the standalone installers - if that fails, then use the clean boot process with the installers....

How to perform a clean boot in Windows

 

[little Dom 12]

tried a clean boot then downloading the earliest failed update i could find which is from november 2012 and it still came up with update failed to install, also tried this for the latest updates which also didn't install

 

[NoelDP]

Please post the C:\Windows\windowsupdate.log file - it may tell us something