Windows 7 Update Fail - Error Code 9C47

N

nsara

New member
Local time
5:28 PM
Messages
6
Hey Guys,

I tried updating Windows 7 and got this Error: Code 9C47.
I then downloaded and tried to run SURT and it says -
'The following updates were not installed: Hotfix for Windows (KB947821)'
My cbs log is attached to this post.

Thanks for any help, appreciated.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
Odd - your SFC scan doesn't appear to have complete properly, either, although it does seem to have fixed one minor file error.

I have a suspicion I know what may be the problem - this may help isolate the cause....


http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.


 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D38BT-K22GM-VMQ2K
Windows Product Key Hash: f9SYjUlqMxqjXUb65mzxS8vWhsE=
Windows Product ID: 00359-OEM-8703386-77727
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {90D04D09-6E95-4072-8D58-507D894EF5BB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Haigo\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90D04D09-6E95-4072-8D58-507D894EF5BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VMQ2K</PKey><PID>00359-OEM-8703386-77727</PID><PIDType>3</PIDType><SID>S-1-5-21-455851789-3438591594-3895973597</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA78LMT-S2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F12</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS><HWID>CD993C07018400F2</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-033-877727-02-1033-7600.0000-0742011
Installation ID: 004340100643980683654043751314215815656184226512395950
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VMQ2K
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 28/11/2013 4:22:34 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GG2hKygEDNU+Yg8GIhEU67A9AGLyA4HSbdCGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PTLTD 		POWERNOW
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
Oh well -scratch one bright idea :)

Please attempt another SFC /SCANNOW and post the new CBS.log - we'll see if anything's changed.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
attached is the sfc zip
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
The SFC scan completed properly this time after repairing the same file as was 'repaired' yesterday.

Please run the CheckSUR tool and post the CheckSUR.log file (even if it crashes, it may give some data) - make sure that you're trying to run the x64 (64-bit) version of the file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry about the delayed reply, attached is the checkSUR log.
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
At least it ran this time! :) - and found not problems to complain about.

Please attempt ONE update again - what happens?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Mmm... I still get an error 9C47.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
OK - please post the C:\Windows\windowsupdate.log file - it may hold a clue or two.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
ok attached.
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X4 840 Propus 45nm Technology
Motherboard
Gigabyte Technology Co., Ltd. GA-MA78LMT-S2 (Socket M2) 43 °
Memory
4.00GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
Graphics Card(s)
HP w20 (1680x1050@59Hz) ATI Radeon 3000 Graphics (Gigabyte)
Hard Drives
ST3500418AS ATA Device
Antivirus
Norton
Browser
Chrome
Please answer the following questions - a couple of interesting things have happened in the meantime....

1) which version of Internet Explorer is installed currently?
2) is the Bing Toolbar installed?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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