Windows 7 Update failures

[Richman]

Hi,
After reading all the threads I am hoping help for my problem is close at hand.
Somehow my Win 7 update has gotten corrupted where the updates do not install.
I used the Win 7 Readiness tool and (attached log file) reviewed the log.
Is there a known (easy) method to resolve the issues it reports.
Thanks.
Richman

 

[Maguscreed]

I suggest running this
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then manually downloading and reinstalling the service pack.
Use Internet explorer for this even if you normally use a different web browser.

 

[Richman]

Windows 7 Updates Fail, securities, hot fix, sp1

SFC Done. No issues
Checkdisk No Issue
Win7 Readiness tool found issue, what can I do to resolve those issues? Log attached previously.
Appreciate the help, keep it coming.

 

[Maguscreed]

I'm a little stumped to be honest I have seen the problem before when using a vista - win 7 upgrade package.

Actually that's probably a good question, did you upgrade from vista?

 

[karlsnooks]

Before Win 7 installs updates and generally before any software is installed, a "system restore point" is created.

Restore your system to an earlier point in time.

WIN | type SYSTEM RESTORE | ENTER key | Choose a different restore point radio button | NEXT button | select the desired restore point | NEXT button

WIN is the key with the Microsoft flag on top.

Now run MalwareBytes (link in my sig) before you do anything more.

 

[Richman]

Brand new HP Pavilion Laptop. Came with Win 7 Home Edition.
Norton pre-loaded and always running.
I will check to see when the first install fail occurred and see if there is a restore point.
Keep them ideas coming. Thanks. Richman

 

[Richman]

First update to fail was 4 weeks prior to the first restore point so restoring will likely not help my dilemma.
I am hopeful there are more ideas to help resolve my problem. Richman

 

[Maguscreed]

disable update, do a disk cleanup.
http://www.sevenforums.com/tutorials/76383-disk-cleanup-extended.html
really clean it out.
re-enable windows update, and see if it resumes.

 

[Richman]

This may help.
The following updates fail to install:
KB2484033, KB2511250, KB2522422, KB976932 (SP1), KB2478663,
KB2518870, KB2518867, KB2478661.

This and the update readiness log may give more light to the problem.

Interesting note IE9 was installed on 5/8 and the above update failures are after it. However, lots of other updates were successful.

Thanks in advance for everyone's help in trying to solve my problem.

Richman

 

[Richman]

Disabled WU, did the deep clean, enabled WU, still fails with error code, 800B0100.
Richman.

 

[Richman]

Update: Downloaded KB2522422 and SP1, installed sp1 first and it failed, installed KB...2422 and it failed.

Would resolving the issues reported in the Windows Update Readiness tool log solve these problems? How can I resolve them?

Richman

 

[MowGreen]

The corrupted content shown in the CheckSUR.log is directly attributable to the presence of Norton.

The most reliable way to resolve and prevent this issue from occurring again is to use HP's recovery method to revert the system back to the state it was when first booted up.

Then uninstall Norton before doing anything else.
You should then run their special removal tool to ensure all remnants of "it" are gone:

Download and run the Norton Removal Tool to uninstall your Norton product

The system has no AV installed now and you should immediately create a Standard User Account for day to day activities such as surfing the internet - How to Create, Delete and Modify User Accounts in Windows 7

As of today, a Standard User account is much safer to surf the internet with than a User Account that has Administrator privileges - Report: 64% of all Microsoft vulnerabilities for 2009 mitigated by Least Privilege accounts

Next, using Internet Explorer, download and save the complete, standalone package of Win 7 SP1 -
Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Click the Continue button to Validate Windows 7 then download and save windows6.1-KB976932-X64.exe

Create a folder on the root drive, the drive where Windows is installed to, usually C:\, and name it SP, Service Pack, or whatever suits your fancy. Move windows6.1-KB976932-X64.exe to that newly created folder.

Right click windows6.1-KB976932-X64.exe, choose 'Run as administrator', and agree to the UAC prompt to install SP1.

After doing all of the required restarts, install an antivirus that is compatible with Windows and provides sufficient protection.

Microsoft Security Essentials (MSE), Avast, and Avira are compatible with Win 7 and they all provide sufficient protection.
The last 2 have free Versions available -
MSE
Avast
Avira

Install one of the above, the corruption issue should no longer be an issue in the future, and you're good to go !

 

[Maguscreed]

What is the deal with Norton and win 7 lately?
Norton is all "let me look at that"
Then just scribbles all over the page hands it back and says "here ya go!"

 

[Richman]

Anybody, anything? Too hard a problem?

 

[Maguscreed]

A repair install could straighten you out.
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[MowGreen]

Please reread my previous post. A Repair Install will provide a temporary solution for this corruption issue.
It will occur again because of the presence of Norton .

It's your choice whether you want to keep doing Repair Installations or just use HP's recovery method, uninstall Norton, run their removal tool, install SP1, install a free AV, and not have to repeatedly deal with this issue.

 

[Maguscreed]

Please reread my previous post. A Repair Install will provide a temporary solution for this corruption issue.
It will occur again because of the presence of Norton .

It's your choice whether you want to keep doing Repair Installations or just use HP's recovery method, uninstall Norton, run their removal tool, install SP1, install a free AV, and not have to repeatedly deal with this issue.

Sorry I should have clarified that point, thought it was a given by now.

 

[MowGreen]

Please reread my previous post. A Repair Install will provide a temporary solution for this corruption issue.
It will occur again because of the presence of Norton .

It's your choice whether you want to keep doing Repair Installations or just use HP's recovery method, uninstall Norton, run their removal tool, install SP1, install a free AV, and not have to repeatedly deal with this issue.

Sorry I should have clarified that point, thought it was a given by now.

Your point was well taken. I was referring to Richman's comment about it being "too hard a problem".
It's not as long as one gets rid of the 'Windows System Crippler' known as Norton.

 

[kawuli]

windows 7 service pack 1

hi guys. I am lost . I have Windows 7 home basic. i can upload the service pack 1 for window 7 B 976932.but then it shows configuring service pack. which is working, but then it is shitting down and restarts. the it shows again configuring service pack but suddenly it shows : failure configuring service pack and starts reverting changes.
i have stopped AVAST from running, but this does not help.
who can help me.

thanx