Solved Windows 7 update KB3019215 fail error 80073712

C

Cpthaze

New member
Local time
10:15 AM
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22
So I've been suffering a plethora of problems recently: to my computer randomly rebooting when I open Photoshop/open chrome/run MS security essentials all the way to the update failure when I hit install, any help would be appreciated. I like to solve problems 1 at a time however: so lets start with the update
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
Click to expand...

So what should I upload to fix the current snafu I am in?
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
Read and follow the given instructions :rolleyes:
 

My Computer My Computer

At a glance

Windows 11
Computer type
PC/Desktop
OS
Windows 11
NoelDP said:
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
Click to expand...


Alright, I did everything, the SFC scannow, the update readiness tool(multiple times!): none of them are helping: I tried shrinking the file. Lets hope this works
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
Here's the problem list from the CheckSUR scan -
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_f27bfa1981fd5c4e.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_b3d45a96e36fc54b.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22913_none_73597611f579c664.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_57b5bf132b125415.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_965d5e95c99feb18.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.18706_none_72dda82adc515987.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_35f3367c25772c2d.manifest
 winsxs\manifests\wow64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_4047e0ce59d7ee28.manifest
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat

I'll post a fix protocol in the morning.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Here's the problem list from the CheckSUR scan -
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_f27bfa1981fd5c4e.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_b3d45a96e36fc54b.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.22913_none_73597611f579c664.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.22913_none_57b5bf132b125415.manifest
 winsxs\manifests\x86_microsoft-windows-webdavredir-davclient_31bf3856ad364e35_6.1.7601.22913_none_965d5e95c99feb18.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-mrxdav_31bf3856ad364e35_6.1.7601.18706_none_72dda82adc515987.manifest
 winsxs\manifests\amd64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_35f3367c25772c2d.manifest
 winsxs\manifests\wow64_microsoft-windows-webdavredir-clientonly_31bf3856ad364e35_6.1.7601.22913_none_4047e0ce59d7ee28.manifest
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_1_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_2_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_3_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat
 servicing\packages\Package_for_KB3019215~31bf3856ad364e35~amd64~~6.1.1.1.cat

I'll post a fix protocol in the morning.
Click to expand...

Thank you very much good sir, I await the fix
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Click to expand...

Running hotfix now, expect another response with the checksur.log file in the next half hour
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
NoelDP said:
I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Click to expand...

I got it, the checksur.log and checksur.persist.log
 

Attachments

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
Cpthaze said:
NoelDP said:
I've uploaded a file - cptaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder cptaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Click to expand...

I got it, the checksur.log and checksur.persist.log
Click to expand...

My sincerest apologies: I posted the folder rather than the contents you asked me to, here is an updated version following precise instructions:
 

Attachments

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
The CheckSUR shows that all the errors were fixed.
Go to Windows uPdate, and do a new Check for Updates.
Attempt to install ONLY the oldest update found - if it works OK, try the rest. If it fails, post the C:\Windows\windowsupdate.log file
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
The CheckSUR shows that all the errors were fixed.
Go to Windows uPdate, and do a new Check for Updates.
Attempt to install ONLY the oldest update found - if it works OK, try the rest. If it fails, post the C:\Windows\windowsupdate.log file
Click to expand...

All updates have installed succesfully, my computer is reporting no more errors. For now everything appears to be running correctly. Thank you very much good sir, you saved me from a world of annoyance. I don't know how I could possibly repay you. Thank you so much
 

My Computer My Computer

At a glance

Windows 7UnknownUnknownNvida GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Unknown
OS
Windows 7
CPU
Unknown
Motherboard
Asus M4A785T-M
Memory
Unknown
Graphics Card(s)
Nvida GTX 760
Hard Drives
Unknown
Antivirus
Microsoft Security essentials
Browser
Chrome
You're welcome - good luck!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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