Solved Windows 7 Updates: Unable to Download code: 80246008

[ZeroPressence]

For almost a year I haven't been able to download a single update for Windows 7 (Have around 75 pending important updates to download). Sometime ago, I recall stumbling across a backdoor virus on my PC. It prevented me from accessing any of my programs, including the internet. I had to go into safe mode to remove the virus. A few days later I had pending operating system updates. When I went to update, it was unable to even gain access online (my internet connection was fine). Microsoft Security Essentials also, was compromised and unable to update itself. I was able to correct it, though Windows Update has remained the same.

I have attempted to clean-boot up Windows, in hopes that it had been Malware Bytes that was blocking the updates all along. The Updater was able to find out that I had 75 pending updates, though when it went to actually download them, it was unable to and gave me an error code, 80246008. I have seen another post from a user here that had a similar problem, but I'm not sure him and I have the exact issue. (http://www.sevenforums.com/windows-...-7-cannot-check-updates-error-0x80070002.html)

I've had problems with Windows XP, 7 before. But nothing this frustrating or difficult to figure out. Any help you can give me would greatly be appreciated.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[ZeroPressence]

My apologies for totally skipping over the fourm's instructions.

 

[NoelDP]

There are no significant problems showing in either SFC/CBS or the CheckSUR - so the problem is probably a registration one, or a problem with the Services.

First stop - the services.
Please open an Elevated Command Prompt window, and run the following commands (Note - you are likely to get errors. Please ignore them - this is a fact-finding mission, not a fix attempt! )

NET START BFE
SC QC BFE
NET START BITS
SC QC BITS
NET START EVENTSYSTEM
SC QC EVENTSYSTEM
NET START "COM+ EVENT SYSTEM"
SC QC "COM+ EVENT SYSTEM"
NET START TRUSTEDINSTALLER
SC QC TRUSTEDINSTALLER


Copy and paste the results to your reply
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[ZeroPressence]

Here it is:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>NET START BFE
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\John>SC QC BFE
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\John>NET START BITS
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\John>NET START EVENTSYSTEM
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\John>SC QC EVENTSYSTEM
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: EVENTSYSTEM
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : COM+ Event System
DEPENDENCIES : rpcss
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\John>NET START "COM+ EVENT SYSTEM"
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\John>SC QC "COM+ EVENT SYSTEM"
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\John>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


C:\Users\John>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\servicing\TrustedInstaller.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Windows Modules Installer
DEPENDENCIES :
SERVICE_START_NAME : localSystem
-------------------------------------------------------------------------------------------------------

Also, I mentioned doing a clean boot up to windows. I know that temporary disables certain services such as anti virus, etc. To undo that, do I just restart windows?

 

[NoelDP]

Oh wow!

We've got a bit of work ahead of us.
while I get a fix protocol worked out, please run the following commands and post the results.


NET START WUAUSERV
SC QC WUAUSERV

 

[ZeroPressence]

Well it's good to hear something came up. Thank you very much ahead of time for taking the time to help me out.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>NET START WUAUSERV
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\John>SC QC WUAUSERV
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: WUAUSERV
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Update
DEPENDENCIES :
SERVICE_START_NAME : LocalSystem

 

[NoelDP]

OK - it's not quite as bad as it might have been, then


I've uploaded a file - BITSBFE.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file BITSBFE.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Now try Windows updates

 

[ZeroPressence]

Sorry for not posting last night, I had some work to get done and I just got out of work. I was able to log in to that site, but I think the file has expired. Could you post it again on there?

 

[NoelDP]

MS changed the security coding on me again

https://skydrive.live.com/?cid=936736BB8FCEB92F#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21654 should work

 

[ZeroPressence]

Success! It's now downloading the updates. Thank you very much for your help!

I just have one other question. Previously I did a clean-boot restart to windows. It disabled certain applications such as anti-virus, etc. Is there a way to undo that, and revert the restart back to it's original use? (I'm not sure if that makes sense)

 

[NoelDP]

Go back into MSCONFIG, and tick Normal Startup on the front page, then click OK, and reboot on request.

 

[shawn77]

You are missing the obvious one.Check for malware if you have this error code.

If BFE & BITS were missing then verify if you have following services

Windows firewall
security center
Windows defender

 

[NoelDP]

Did you actually read the original post?

Sometime ago, I recall stumbling across a backdoor virus on my PC. It prevented me from accessing any of my programs, including the internet. I had to go into safe mode to remove the virus.

 

[shawn77]

Lol..Zero access removal has become so easy .User may still have zero access and is missing those services.

 

[NoelDP]

Agreed that there may still be other residual damage to services....

@Zeropressence
Please open an Elevated Command Prompt, and run the following commands....

NET START WSCSVC
SC QC WSCSVC
NET START MPSSVC
SC QC MPSSVC
NET START WINDEFEND
SC QC WINDEFEND


post the results, and we'll see where we are

 

[ZeroPressence]

Indeed, when I went to check up on those three security protocols, none of them were turned on, and could not update/turn on. Some of them also came with specific error codes. Would you like me to include them in the next post?

Results:
-----------------------------------------------------------------------------------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>NET START WSCSVC
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\John>SC QC WSCSVC
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\John>NET START MPSSVC
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\John>SC QC MPSSVC
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Users\John>NET START WINDEFEND
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Users\John>SC QC WINDEFEND
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

 

[NoelDP]

OK - I'll work up a similar patch and post it in a bit

 

[NoelDP]

OK - please download the file wdscfwx64.zip from my SkyDrive - extract the contained file, and Merge it as before.

NOTE: the three service startup types may need to be adjusted, according to your other installed software.

Current startup types are
WinDefend: - Manual (suitable for use with MSE - you may need to change it to Disabled for use with other AVs)
WSCSVC: Auto(delayed) - should be OK with most security software
MPSSVC: Auto - if you have a third-party firewall installed this will probably need to be reset to 'disabled'


Please let us know ALL security software currently installed (AV/Firewall/Ant-Malware apps and scanners etc.)

 

[ZeroPressence]

Looks like it expired again, can you repost?