Windows 7 upgrade setup error: ntdll.dll

[jpenn]

Hi All,

I searched the forum and found a lot a references to issues related to the ntdll.dll, but nothing related to running the setup.exe for Windows 7 upgrade (from Vista).

When I run the setup for my upgrade to Windows 7 the setup application crashes early in the process and I get this error:
---------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: setup.exe_Microsoft® Windows® Operating System
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc07e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 000399ae
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
========

I could not find any thing on google that got me any closer on resolving this issue. Thanks!

Jim

 

[Jonathan_King]

Welcome!

You may try testing your system files. Open an elevated command prompt and enter sfc /scannow.

If that doesn't work, you may need to boot from the DVD or other installation source, and do a clean install. Be sure to backup your data first. You can use the Easy

 

[jpenn]

Thanks Jonathan, I did perform the suggested sfc /scannow and it did find some issues that it could not fix and it ask me to check the log file for further information. I did that too, but I was not able to understand the file enough for me to take any real action. I think I will need to boot from the CD and do a fresh install, which is always provide the best install anyway.

Thanks for your help.