Windows 7 USB Mouse freezes

[idijotaz]

Hello,

I was using Windows 7 for few weeks already and now mouse started freezing for few seconds pretty often. After mouse unstucks, there is a sound like new devise is plugged in. I was trying to search any solutions @ google, but couldnt find any, except that other people also have same problem (mainly on windows vista). Im using simple USB mouse, tried to update various drivers but says that they are all up to date. Any tips?

 

[aem]

I too have neem experiencing this paranormal. Any ideas anyone?

 

[wallyinnc]

Do you have any other mouse to try? It looks like a bad contact. I take it is a wired mouse, right?

 

[breeZy]

i have the same exact problem but i can seem to only find a temporarily fix. it just seem windows 7 device driver installation keep installing the Mouse or any USB device wrong.

what you do is --

- go to device manager > universal human interface > you should see "USB HUB ROOT" with yellow triangles
- right click all of them one by one and uninstall
- restart and go into safe mode and windows shall install it correctly
- restart and it should work

.. the downer .. is that the problem will still occur when you plug in another usb and windows will reinstall all usb and install them incorrectly so you will have to keep re doing it. yeah its a pain sometimes

 

[fsteveb]

Same problem

I started getting this same thing a couple days ago. I do not have any yellow warnings in my device manager. My mouse is USB but I'm not sure it's related to the mouse. I ran a video while moving the mouse around and the video did not freeze while the mouse was frozen. I also do get that bee-boop sound when the mouse unsticks. And sometimes I get the sound a few times in a row. I've been running win7 for about 3 months now and have not had this problem. I have uninstalled several programs and stopped anything I could from running in the background and it still does it. I get no indication that anything is wrong. Very annoying problem.
Steve

Update: I thought I'd try to rule out the mouse, so I plugged it directly into the usb port on my computer. It is now not giving me the freeze/bee-bop. I guess it is some kind of bad connection. I don't get any yellow device warnings but there must be some problem. I am using the mouse through a IOGear DVI KVM. I have two computers I switch between and have been using this since before installing windows 7, about 6 months. Maybe there is a problem with the KVM.

 

[wallyinnc]

HI Steve, welcome to the forums
Have you updated the drivers for your switch?

 

[fsteveb]

There are no drivers for a KVM. To problem is also on my other computer which is XP, so it looks like my problem is a hardware issue.

 

[wallyinnc]

I really don't know the product, but a quick search at IOGear's page showed they offer drivers. No idea what your is, so I don't know if it is applicable.

 

[NyCee]

my mouse goes off the screen and selects other stuff on its own and my remote settings are all disabled. my mouse also freezes way too much and the only thing i can do is figure out the equal keyboard strokes or else reboot. i reinstalled my system like over 5 times this year. i might go back to xp! Windows 7 have a lot of cool features but only at the price of loosing your peace of mind :shock:

 

[NyCee]

I Think i fixed my mouse ... maybe work for you too

my mouse goes off the screen and selects other stuff on its own and my remote settings are all disabled. my mouse also freezes way too much and the only thing i can do is figure out the equal keyboard strokes or else reboot. i reinstalled my system like over 5 times this year. i might go back to xp! Windows 7 have a lot of cool features but only at the price of loosing your peace of mind :shock:

O.K. so here's what i did:

Steps:
1. Control Panel -> Hardware and Sound -> Mouse (under Devices and Printers)
2. Buttons Tab: speed was set 1 point beyond halfway so i moved it backward to halfway (default setting may have been too fast)
3. Looked at Pointer's Tab but didn't touch anything
4. Pointer's Options Tab: Set Pointer Speed (in Motion box) is set at halfway and Enhance pointer precision box is checked; Hide pointer while typing (in Visibility box) is checked; nothing else was set or checked. Clicked Apply to Finish and closed out.

After this i continued to have a similar experience, so i went back to Step 1. above and continued with the following Steps:

5. Wheel Tab: Roll the wheel one notch to scroll: The following number of lines at a time: is set to 1 (in the Vertical scrolling box); likewise, Tilt the wheel to scroll the following number of characters at a time: is set to 1. Clicked Apply to Finish and closed out.

Problem seems to have disappeared so i think it was the Wheel Tab settings making my mouse hyper Hope this helps somebody!

 

[Skillz4]

mouse freeze

Hello,
I've contacted MS and they don't have an answer.

Here is what I'm experiencing. Hopefully it can be narrowed down
1. sites that have flash content.
2. my touchpad on my laptop does not have the issue (only usb mouse)
3. driver updates do not fix issue
4. usb keyboard also affected
5. if you minimize the browser issue seems to be non existant.
6. resizing the browser, the issue persists

I'm thinking that this is isolated to usb ports. The touchpad for some reason is not affected probably because it's hard connected and not a plug in device.

I can't find the registry setting that can fix this, no driver updates, I wish I had a docking station to see if the problem is still present. I have read that if you go to the os2 port for the mouse with a usb adapter fixes the issue. unfortunately I don't don't have that kind of connection on my laptop.

I hope this helps.

Thank you,
Skillz4

 

[Honza007]

Hello,
I've contacted MS and they don't have an answer.

Here is what I'm experiencing. Hopefully it can be narrowed down
1. sites that have flash content.
2. my touchpad on my laptop does not have the issue (only usb mouse)
3. driver updates do not fix issue
4. usb keyboard also affected
5. if you minimize the browser issue seems to be non existant.
6. resizing the browser, the issue persists

I'm thinking that this is isolated to usb ports. The touchpad for some reason is not affected probably because it's hard connected and not a plug in device.

I can't find the registry setting that can fix this, no driver updates, I wish I had a docking station to see if the problem is still present. I have read that if you go to the os2 port for the mouse with a usb adapter fixes the issue. unfortunately I don't don't have that kind of connection on my laptop.

I hope this helps.

Thank you,
Skillz4

I'm experiencing excatly same problem. Touchpad works fine (it's PS/2 device) and if I put my USB mouse on PS/2 reduction it works quite well (99,9% time).
Holly some1 will find solution soon otherwise W7 goes away and I'm coming back to WXP...

 

[Skillz4]

Hello,
I've contacted MS and they don't have an answer.

Here is what I'm experiencing. Hopefully it can be narrowed down
1. sites that have flash content.
2. my touchpad on my laptop does not have the issue (only usb mouse)
3. driver updates do not fix issue
4. usb keyboard also affected
5. if you minimize the browser issue seems to be non existant.
6. resizing the browser, the issue persists

I'm thinking that this is isolated to usb ports. The touchpad for some reason is not affected probably because it's hard connected and not a plug in device.

I can't find the registry setting that can fix this, no driver updates, I wish I had a docking station to see if the problem is still present. I have read that if you go to the os2 port for the mouse with a usb adapter fixes the issue. unfortunately I don't don't have that kind of connection on my laptop.

I hope this helps.

Thank you,
Skillz4

I'm experiencing excatly same problem. Touchpad works fine (it's PS/2 device) and if I put my USB mouse on PS/2 reduction it works quite well (99,9% time).
Holly some1 will find solution soon otherwise W7 goes away and I'm coming back to WXP...

I'm not so thrilled with Win7 at this point. Prior software is no longer compatible, hardware has no drivers and my memory seems to be running at 45% most of the time. I read that Win7 is suppose to use less memory and system resources. The event sounds play well after the activity has been completed. Windows open slower, I use Trillian and the sounds work less than 50% of the time, I try to click on a shortcut and I have to click on it twice and sometimes three times to get it to open. Win7 seems to be just a dressed up version of Vista as far as I can tell. I'm also seriously considering going back to XP. Too much modification to make this run efficiently. What a let down.

Skillz4

 

[Jullutin]

boot with win7 disc. after that boot from harddrive. worked for me, dont know whu tought.

 

[cosycat]

Hi, i'm new to windows 7 & i only have the starter edition installed on my netbook, a wired moused works fine when connected via usb port, however if you use a wireless mouse in the same usb port it keeps freezing, the first time it happened i thought the wireless mouse i had just bought was faulty so i took it back to the shop & got my money back, i can't say i'm very impressed so far with windoes 7.

 

[vrushank]

I seem to face a similar problem with my USB mouse too. I used it for a week and then suddenly it stopped responding. I unplugged it, connected it to another USB port, it runs for a while and then the problem starts again.

Just a thought... does installing SP1 for Win 7 fix the problem??

 

[Jullutin]

I seem to face a similar problem with my USB mouse too. I used it for a week and then suddenly it stopped responding. I unplugged it, connected it to another USB port, it runs for a while and then the problem starts again.

Just a thought... does installing SP1 for Win 7 fix the problem??

Did update one win7 home to sp1 today, didnt help.

 

[gecrane41]

Trackball Problems

It has been my experience that Microsoft washed their hands of this problem about two years ago.

Good luck.

 

[gecrane41]

My experience with Microsoft was, they washed their hands of the whole situation. They finally refused to look at it any more! That was two years ago. There are many optical trackball problems that Microsoft refuses to look at.

Good luck!

 

[Frank D]

The fix(es) for this problem (mouse hesitating, freezing, etc.) that worked on my system (Win7 Home Premium, SP1, 64-bit), were these, which I found by Googling and trying many of the things I found:

Vista Ultimate x64 - mouse frequently not responding on various applications
https://social.technet.microsoft.co...p/thread/123cd549-1c83-4c9d-a05e-38c8db25ab39
"Go to Run --> msconfig --> Boot tab --> Advanced options button --> check the # of processors box, and select your computer's number of processors."

Mine was blank, so I set it to 2, the number of processors my CPU has.

then,

Windows 7 RTM 64-bit mouse freezes/stutters multiple times per session - Microsoft Answers
Windows 7 RTM 64-bit mouse freezes/stutters multiple times per - Microsoft Answers

". . . what I tried was going to energy options in my laptop, [Control Panel > Power Options and changed the plan from Balanced to High Performance] and found a "USB selective suspend" setting ... it was set to Disabled by default, so I tried setting it to Enabled. and TADAAA.. problem solved on my laptop.. thats slick I thought.. so I tried it in my desktop computer. same problem, until I changed the same usb settings in poweroptions.. problem solved.."

I don't know if it was either one or the combination of both, but my mouse is now working fine and there is no hesitation. Working on my PC is a pleasure again!

Frank D

Update (5/9/12): My happiness was short-lived. The problem returned and got worse. I tried a mouse from another machine (should have tried that sooner) and it showed my old mouse was defective. Bought and installed a new mouse and now my problem is gone.