Windows 7 won't let me log on.

[harvey77]

Hi,
I am new on here and I'm posting a question on behalf of my husband.
He has just got a new acer laptop and through them got an upgrade disc to Windows 7, install could of gone better but for some reason when he switches on his laptop and is asked for his password the box says he has wrongly entered his details, we were both at his laptop when he first chose this even when it was Windows Vista we had the same problem. He has tried 'create a password reset disk' but that doesn't work either.
Has anyone encountered the same problem?
It is so annoying as my husband is using the correct log on password, it's driving us mad.

 

[richc46]

Hi,
I am new on here and I'm posting a question on behalf of my husband.
He has just got a new acer laptop and through them got an upgrade disc to Windows 7, install could of gone better but for some reason when he switches on his laptop and is asked for his password the box says he has wrongly entered his details, we were both at his laptop when he first chose this even when it was Windows Vista we had the same problem. He has tried 'create a password reset disk' but that doesn't work either.
Has anyone encountered the same problem?
It is so annoying as my husband is using the correct log on password, it's driving us mad.

If you just got the laptop and you actually did an upgrade that is the problem. Start over, take the DVD and when you come to the choice upgrade or custom, chose custom.
This is a clean install, it is the same as the full retail DVD and you are allowed to do it. Read our tutorials on installation to find out how. You have 7 with all the problems of your Vista. Start fresh no problems.

 

[Tews]

Make sure that the cap locks aren't on....you can also find many free apps that will recover a lost password... google is your friend..

 

[PooMan UK]

Have a looky here

Password Recovery - Top 5 Free Windows Password Recovery Tools - Password Cracker

let us know how you get on

 

[harvey77]

Hi,
I am new on here and I'm posting a question on behalf of my husband.
He has just got a new acer laptop and through them got an upgrade disc to Windows 7, install could of gone better but for some reason when he switches on his laptop and is asked for his password the box says he has wrongly entered his details, we were both at his laptop when he first chose this even when it was Windows Vista we had the same problem. He has tried 'create a password reset disk' but that doesn't work either.
Has anyone encountered the same problem?
It is so annoying as my husband is using the correct log on password, it's driving us mad.

If you just got the laptop and you actually did an upgrade that is the problem. Start over, take the DVD and when you come to the choice upgrade or custom, chose custom.
This is a clean install, it is the same as the full retail DVD and you are allowed to do it. Read our tutorials on installation to find out how. You have 7 with all the problems of your Vista. Start fresh no problems.

Hi Richard
Thanks for your reply.
We tried what you said and it wouldn't let us so we went to F2 and chose ''reboot from C drive''. Even got in touch with Acer who wanted us to purchase new recovery discs to the total of £67 which we said no as it is a new laptop, phoned Windows who where a waste of space they wanted us to phone a help line number costing £45..... no no no to that as well.
We are in the moment in restore' mode but too sure if we will be able to re-use the Windows 7 upgrade disc or will we need another one?
cheers for your help.

 

[Jonathan_King]

Hello Harvey,

You said you could not do a clean install? How so? Several members here are quite good at troubleshooting installation problems.

 

[harvey77]

hi, we were still unable to enter our password or run our discs to do the install, we are now at the stage where Windows is setting up our laptop, after completing from the recovery discs.

 

[richc46]

Hello Harvey,

You said you could not do a clean install? How so? Several members here are quite good at troubleshooting installation problems.

The members of this forum get their reward by helping people like yourself. Thre is no reason that you should not be able to do a clean install. Do not spend any more money until we get this worked out. You can use the restore disc and we will get it to work. I'm pretty sure that I can do it, but with Jonathan, also helping, I know we will get this solved.

I'm going to leave on that thought. Jonathan and I will think about your situation and we will get back to you. In addition, others, just as good are on your team, too.

Good Morning JK

 

[richc46]

Did you read the post by Poo Man regarding the password recovery
Try to install in safe mode.

 

[Coolness]

If you dont mind, you can format the whole disk (which means delete everything), and then do the clean install.
Let us know!

 

[gregrocker]

Boot from the Win7 DVD. select Custom install then Advanced drive tools to delete all, create new partition(s) as you wish, then format the first partition and install Win7 there.

To boot from the DVD, tap the F-key given on first bootup screen for Boot Menu (normally F10, F12 or ESC) and select DVD drive to boot. Otherwise enter BIOS setup and set DVD drive to boot first.

 

[harvey77]

Thank you for all of you who have helped on this, my husband is now able to use the laptop but chose not to sign on with a password when first booted, we still have not re-attempted to install Windows 7 but he needs this as the company he works for uses this OS, because we have used the disc before on the same laptop I'm not sure if we can re-use it because of when we've entered out 'product key'.

We are so grateful for all of your help.

Cheers, Harvey77

 

[gregrocker]

You will have no problem using your Win7 Product Key for a reinstall.

If it is an Upgrade key, it will scan the hard drive during bootup to see the prior OS and allow use of the Upgrade key.

If it is full retail, you can reinstall it as many times as you want on whatever machines you wish, as long as it is on only one at a time. If reactivating at Computer>Properties requires a robo call is is just a quick exchange of numbers.

Only a factory OEM (which came with the machine) requires it to be used on the same machine, but it can be reinstalled as often as necessary. At most, it will require a robo call to MS to parse the batch key which is stickered to the machine.