Solved Windows 7 x64: 800B0100 Windows update error (Logs inside)

[Korkusuz]

Hello,

Trying to install the Windows 7 Service pack 1 but i keep getting this error (800B0100)

Can't find a way to get it working, can you please help me? icnic:

 

[torchwood]

Hi Korkusuz,
Your systen is having a problem with an IE8 update!!
Can you install IE11?

Roy

 

[Korkusuz]

Hi Korkusuz,
Your systen is having a problem with an IE8 update!!
Can you install IE11?

Roy

Hello Roy!

I Tried intalling IE11 but got this error:
"You must have Windows 7 SP1 or Server 2008 R2 SP1 to install Internet Explorer 11"

 

[torchwood]

Hi Korkusuz,
Should have read it properly, try installing IE9.

Roy

 

[Korkusuz]

Hi Korkusuz,
Should have read it properly, try installing IE9.

Roy

Hi again,

When i try installing IE9 it says this version isnt supported by my version of Windows.

 

[torchwood]

Thats Odd.
Can you try manually downloading/installing the problem update
KB2598845
https://support.microsoft.com/en-us/kb/2598845.
(please read the whole artical first)

What version of IE are you running??

Roy

 

[Korkusuz]

Thats Odd.
Can you try manually downloading/installing the problem update
KB2598845
https://support.microsoft.com/en-us/kb/2598845.
(please read the whole artical first)

What version of IE are you running??

Roy

I'll try it.

I'm using Chrome as my main browser.
I may or may not have uninstalled IE a while back, although i still have it in my start menu.

But the update i can't install is KB976932.

 

[torchwood]

The update failure is being caused by the KB i mentioned, not the SP1 update.
IE8 is an integrated part of W7 and as such cannot/should not be uninstalled, turned off/updated yes
So we need to know how you uninstalled it.

If we need to re-install it the easiest way, as you have w7 discs, is to perform a repair install
Repair Install

Roy

 

[Korkusuz]

The update failure is being caused by the KB i mentioned, not the SP1 update.
IE8 is an integrated part of W7 and as such cannot/should not be uninstalled, turned off/updated yes
So we need to know how you uninstalled it.

If we need to re-install it the easiest way, as you have w7 discs, is to perform a repair install
Repair Install

Roy

Ah i see!

I don't have any discs for it, and no earlier backups i'm afraid
Would updating the OS to Windows 10 solve this issue?

Edit: I'll try sorting out a bootable USB flash drive when i get home from work.

 

[torchwood]

Updating to 10, (if it lets you), would clear the problem, as its a completely fresh/new OS.
run this copy/paste the output,
http://go.microsoft.com/fwlink/?LinkID=52012
if its OK, i'll get you a download link

W7 Ultimate 64bit OS. BASE language please ??? swedish/english etc

Roy

 

[Korkusuz]

Ok here the result

Base language is English, all the menus are in English:
http://puu.sh/saO1n/ca723c3290.jpg

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {FFCCC72A-60D1-49B9-B9C0-B7CA35DC921F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FFCCC72A-60D1-49B9-B9C0-B7CA35DC921F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1619604361-2859866003-755996566</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1504</Version><SMBIOSVersion major="2" minor="7"/><Date>20131003000000.000000+000</Date></BIOS><HWID>71BB0600018400F4</HWID><UserLCID>041D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0252014
Installation ID: 020945129755478822372790855013852652058806566980914691
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2016-11-08 16:17:38

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2016 18:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAAADAAAAAgABAAEAln10jdqycOVynk77EMclG2AamFnI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  LPIT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SLIC			ACRSYS		ACRPRDCT
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  BGRT			ALASKA		A M I

 

[torchwood]

Please confirm your system specs
Roy

 

[Korkusuz]

Please confirm your system specs
Roy

Windows 7 Ultimate 64-Bit Operating system

Is there anything else you need to know?

 

[torchwood]

system manufacturer model no:

Roy

 

[Korkusuz]

Hello Roy, i updated my OS to windows 10. I had a feeling i wouldn't sort this out.

Thanks for all the time spent on me!