Solved windows 7 x64 could not search for new updates, error code 800F081F

[Anas78]

I tried to check for windows updates, it gives me a notification for update required for windows update, but it gives me a message of (Windows could not search for new update, code 800F081F).

CBS Logs are in the attachment.

Regards,

 

[NoelDP]

CheckSUR shows the following problems...

Unavailable repair files:
 winsxs\manifests\amd64_305895c659d1ec256802c823f05edcf3_31bf3856ad364e35_11.2.9600.17107_none_a04fc4acb2745cf9.manifest
 winsxs\manifests\x86_microsoft-windows-w..-activex.deployment_31bf3856ad364e35_7.6.7600.256_none_dfc0282f0e6d6c2a.manifest
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.mum
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.mum
 servicing\packages\Microsoft-Windows-UIAnimation-WinIP-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Graphics-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.cat
 servicing\packages\Win8IP-Microsoft-Windows-Multimedia-Package~31bf3856ad364e35~amd64~sl-SI~7.1.7601.16492.cat

SFC shows another couple...

 Line 9824: 2014-09-09 20:25:45, Info                  CSI    0000035c [SR] Repairing 3 components
 Line 9825: 2014-09-09 20:25:45, Info                  CSI    0000035d [SR] Beginning Verify and Repair transaction
 Line 9830: 2014-09-09 20:25:45, Info                  CSI    00000360 [SR] Cannot verify component files for 305895c659d1ec256802c823f05edcf3, Version = 11.2.9600.17107, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
 Line 9833: 2014-09-09 20:25:45, Info                  CSI    00000362 [SR] Cannot repair member file [l:22{11}]"serifeg.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9836: 2014-09-09 20:25:46, Info                  CSI    00000364 [SR] Cannot repair member file [l:12{6}]"45.png" of Microsoft-Windows-Gadgets-Weather, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 9839: 2014-09-09 20:25:47, Info                  CSI    00000366 [SR] Cannot repair member file [l:22{11}]"serifeg.fon" of Microsoft-Windows-Font-Bitmap-MS_Serif, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix for the CheckSUR problems first - we can worry about the SFC ones tomorrow

Back in a few minutes.

 

[NoelDP]

I've uploaded a file - a78aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder a78aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[Anas78]

Thanks for the support Noel, but the file is empty

 

[NoelDP]

Try it again now - sorry about that!

 

[Anas78]

please check the attached logs as requested, CheckSUR issues seems resolved

 

[NoelDP]

That looks OK now - I'll post a fix for the SFC errors later (gotta go to work now )

 

[Anas78]

Hi Noel, Could you please update for SFC errors fix ?

 

[NoelDP]

Ooops - sorry - back soon with the files!

 

[NoelDP]

I've uploaded a file - a78ab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\a78ab
hit the enter key - if you get a 'Not Found' error try
DIR D:\a78ab
or
DIR E:\a78ab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\a78ab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[Anas78]

Many thanks NoelDP for the provided support

I followed all the instructions step by step, and got the below message as an output for sfc /scannow

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>

but still unable to install the update & received same error message.

attached is the new CBS log

 

[NoelDP]

Here's the error sequence...

2014-09-13 12:40:45, Info                  CBS    Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~tr-TR~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_tr-tr_02662e77a688d7db
2014-09-13 12:40:45, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: [URL="file://\\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui"]\\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui[/URL]
2014-09-13 12:40:45, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~tr-TR~7.6.7600.320, file: wuaueng.dll.mui, source: [URL="file://\\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui"]\\?\C:\windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_ar-sa_96c9ddf9c128185d\wuaueng.dll.mui[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CSI    [EMAIL="00000014@2014/9/13:09:40:45.451"]00000014@2014/9/13:09:40:45.451[/EMAIL] CSI Transaction @0x303130 destroyed
2014-09-13 12:40:45, Error                 CBS    Failed to pre- stage package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-13 12:40:45, Info                  CBS    Perf: Stage chain complete.
2014-09-13 12:40:45, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

The only thing I can think of is to try running the update from the standalone installer and see if that works...
http://download.windowsupdate.com/w...e/7.6.7600.320/WindowsUpdateAgent-7.6-x64.exe

 

[Anas78]

Hi Noel, I tried the standalone installer, but the installation failed with error 0x80070002

 

[NoelDP]

OK - post the C:\Windows\windowsupdate.log file and I'll see if I can make any sense out of it - but I think you may be looking at a repair install.

 

[Anas78]

please check the requested log in the attachment

 

[NoelDP]

The log shows a couple of errors...

2014-09-14 08:11:42:163  428 b3c Setup WARNING: SelfUpdate is in an error state
2014-09-14 08:50:42:009 1672 6e0 Misc WARNING: Failed SRSetRestorePoint call with win32 error 8007043C
2014-09-14 08:57:01:482 4332 420 Setup WARNING: Install of setup package "c:\fcdadca509eb66094556888936\WUClient-SelfUpdate-Core-TopLevel.cab" failed, error = 0x80070002

This looks to me like you were attempting to install the update in Safe Mode? - maybe one of the critical services isn't running...


Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[Anas78]

yes, I tried to install it in normal & safe mode with no luck ...

please check the requested log in the attachment

 

[NoelDP]

That looks normal.

There seem to be a number of these errors cropping up this week - but I haven't got a handle on them as yet.
Your quickest option for a solution is almost certainly a repair install.
I'm certainly game for continuing to work on a manual fix - but it could be long, slow, and frustrating!

Let me know?

 

[Anas78]

I performed windows repair which solved the problem.

Many thanks Noel for your valuable support.

Regards,

 

[NoelDP]

Great - thanks for letting us know.

Good luck!