Windows Activation issue

M

madpro

New member
Local time
4:50 AM
Messages
4
Code: 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-*****-*****-7PBV9
Windows 
Product Key Hash: eStHGn0RIqLADKk3IKFSoP8wik8=
Windows Product ID: 
55041-007-1357345-86963
Windows Product ID Type: 6
Windows License Type: 
Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{B924C522-E79C-4DBE-BBE2-55A328E36FB8}(1)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files 
(x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->
File Mismatch: 
C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{B924C522-E79C-4DBE-BBE2-55A328E36FB8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-007-1357345-86963</PID><PIDType>6</PIDType><SID>S-1-5-21-3046589438-2588938996-2104400978</SID><SYSTEM><Manufacturer>VMware, 
Inc.</Manufacturer><Model>VMware Virtual 
Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix 
Technologies 
LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20130730000000.000000+000</Date></BIOS><HWID>7B543107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT 
Standard 
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 

6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 
9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
55041-00172-007-135734-03-1033-7601.0000-2852012
Installation ID: 
009896598116995154901441086632075684576763522096392345
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: 7PBV9
License Status: Initial grace period
Time remaining: 
39240 minute(s) (27 day(s))
Remaining Windows rearm count: 0
Trusted time: 
11/21/2014 8:35:21 AM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
LgAAAAEAAgABAAEAAQAAAAAAAgABAAEAeqj4eqQR5rcMXIrr/BTnIW3ubO4y4g==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC 
table
Windows marker version: N/A
OEMID and OEMTableID Consistent: 
N/A
BIOS Information: 
  ACPI Table Name OEMID 
Value OEMTableID Value
  APIC   PTLTD 
    APIC  
  FACP   INTEL 
  440BX   
  
SRAT   VMWARE  MEMPLUG 
  
WAET   VMWARE  VMW WAET
  
HPET   VMWARE  VMW HPET
  
BOOT   PTLTD   $SBFTBL$
  
MCFG   PTLTD   $PCITBL$

Hi

I cant activate this machine with a key I know works ok

I have included the logs

Thanks
 

My Computer

Computer type
PC/Desktop
OS
windows 7 x64

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi

here is the update logs

Code: 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product 
Key: *****-*****-*****-*****-T38GD
Windows Product Key Hash: 
am6XKb+9T6EZYE4KCvYTCHKpEGw=
Windows Product ID: 
55041-007-1875331-86675
Windows Product ID Type: 6
Windows License Type: 
Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{B924C522-E79C-4DBE-BBE2-55A328E36FB8}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files 
(x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{B924C522-E79C-4DBE-BBE2-55A328E36FB8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-007-1875331-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-3046589438-2588938996-2104400978</SID><SYSTEM><Manufacturer>VMware, 
Inc.</Manufacturer><Model>VMware Virtual 
Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix 
Technologies 
LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20130730000000.000000+000</Date></BIOS><HWID>7B543107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT 
Standard 
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 
9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
55041-00172-007-187533-03-1033-7601.0000-3252014
Installation ID: 
010863326214157486781255541792013640119432355945510952
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: T38GD
License Status: Initial grace period
Time remaining: 
39060 minute(s) (27 day(s))
Remaining Windows rearm count: 0
Trusted time: 
11/21/2014 11:34:36 AM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: 
Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 
7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
LgAAAAEAAgABAAEAAQAAAAAAAgABAAEAeqj4eqQR5rcMXIrr/BTnIW3ubO4y4g==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC 
table
Windows marker version: N/A
OEMID and OEMTableID Consistent: 
N/A
BIOS Information: 
  ACPI Table Name OEMID 
Value OEMTableID Value
  APIC   PTLTD 
    APIC  
  FACP   INTEL 
  440BX   
  
SRAT   VMWARE  MEMPLUG 
  
WAET   VMWARE  VMW WAET
  
HPET   VMWARE  VMW HPET
  
BOOT   PTLTD   $SBFTBL$
  
MCFG   PTLTD   $PCITBL$
 

My Computer

Computer type
PC/Desktop
OS
windows 7 x64
That looks normal enough - although I see no sign that you tried to validate it?

What exact error do you get when you attempt activation?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I ran the link you advised, rebooted twice and checked the URL and it said windows was genuine

I tried activating and the error is 'Your computer could not connect to the online activation service' I can then call Microsoft and activate over the phone, but this is time consuming

here is another log, after I tried to activate

Code: 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product 
Key: *****-*****-*****-*****-T38GD
Windows Product Key Hash: 
am6XKb+9T6EZYE4KCvYTCHKpEGw=
Windows Product ID: 
55041-007-1875331-86675
Windows Product ID Type: 6
Windows License Type: 
Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{B924C522-E79C-4DBE-BBE2-55A328E36FB8}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files 
(x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{B924C522-E79C-4DBE-BBE2-55A328E36FB8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-007-1875331-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-3046589438-2588938996-2104400978</SID><SYSTEM><Manufacturer>VMware, 
Inc.</Manufacturer><Model>VMware Virtual 
Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix 
Technologies 
LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion 
major="2" 
minor="4"/><Date>20130730000000.000000+000</Date></BIOS><HWID>7B543107018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT 
Standard 
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 
9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
55041-00172-007-187533-03-1033-7601.0000-3252014
Installation ID: 
010863326214157486781255541792013640119432355945510952
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: T38GD
License Status: Initial grace period
Time remaining: 
38940 minute(s) (27 day(s))
Remaining Windows rearm count: 0
Trusted time: 
11/21/2014 1:12:08 PM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:21:2014 
12:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: 
Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
LgAAAAEAAgABAAEAAQAAAAAAAgABAAEAeqj4eqQR5rcMXIrr/BTnIW3ubO4y4g==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC 
table
Windows marker version: N/A
OEMID and OEMTableID Consistent: 
N/A
BIOS Information: 
  ACPI Table Name OEMID 
Value OEMTableID Value
  APIC   PTLTD 
    APIC  
  FACP   INTEL 
  440BX   
  
SRAT   VMWARE  MEMPLUG 
  
WAET   VMWARE  VMW WAET
  
HPET   VMWARE  VMW HPET
  
BOOT   PTLTD   $SBFTBL$
  
MCFG   PTLTD   $PCITBL$
 

My Computer

Computer type
PC/Desktop
OS
windows 7 x64
It takes less than 5 minutes usually to activate by phone - how long have you spent on this?

Have you checked your firewall settings both in the guest and host systems? What form of networking is set up between the guest and the host/internet? (I would suggest using NAT)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I have quite a few machines to activate, so it can take a while

Internet, works fine, and the firewall is disabled

I really just wanted to see if there was anything obvious I was missing, that could easily fix this

I can live with it.....

Thanks for your help though
 

My Computer

Computer type
PC/Desktop
OS
windows 7 x64
Ah - multiple machines? I thought it was just the one..
It may be a configuration problem somewhere in the networking (which is not one of my best areas).
I assume that this is inside a company network (even if not actually on the domain)?
Can you take a machine outside the company environment at see whether activation occurs OK?
Sometimes this type of problem is external to the machine.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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