Windows Boot Manager - Status: OxcOOOOOe9 Unexpected I/O error

Enceem

New member
Local time
3:41 AM
Messages
6
Location
Bedfordshire,UK
Hi Guys
Hope someone can help please...
Was trying to clean up friends ADVENT QUANTUM 200 Laptop (2Gb RAM/250 Gb HD win 7 Home Basic 32 Bit).
Removed Norton AV and restarted.
Ran Ccleaner and restarted.
Ran MBAM (Malwarebytes) and found 8 suspect items.
Rebooted.
All was fine and system was running quicker than before.
Then just as I was unplugging mains electrical supply I noticed a number of Win updates that needed to be applied, so I left laptop on table to install new software updates and shutdown.
On returning from work this evening I booted laptop to find:

WINDOWS BOOT MANAGER

File: \Boot\BCD

Status: OxcOOOOOe9

Info: An unexpected I/O error has occurred.

I cannot access Windows at all...a black screen just appears and the two choices it gives: ESCAPE=exit or ENTER=Continue, just returns me to the same screen after a few seconds.

I have tried continually pressing f8 on bootup, pressing f8 once etc - No change

Any suggestions please.
Many thanks
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64bitceleron(r) dual core t3500 @ 2.1 ghz4Gb
Computer Manufacturer/Model Number
acer aspire 5336
OS
Windows 7 Home Premium x64bit
CPU
celeron(r) dual core t3500 @ 2.1 ghz
Memory
4Gb
Hard Drives
500 Gb
Is the HD detected in BIOS? If so work through the steps in tutorial Blue Robot linked, disinfecting in Safe Mode or from boot first, then checking System Files, confirming Active partition, running Startup Repair repeatedly. Report back results.
 
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