Solved Windows can't find drivers

Elegant

New member
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Messages
7
Hi, I got a new USB headset (the model is irrelevant) that is plug 'n play. It works PERFECTLY on ANY other computer I plug it into except my main. All PCs are using Windows 7 x64, no drivers (as it works out of the box). All PCs that it functions on finds the driver through Windows Update and installs it. On my main it detects the same device yet finds nothing. I have NO idea how that's possible but I cannot use the headset on my main PC as a result. The subsequent error is error 28 in the Device Manager.

Any help in the matter would be much appreciated!
 

My Computer

OS
Windows 7
Go to Start > and type "Change Device" in the search bar.
Click on "Change Device Installation Settings"

I will bet that the setting on your machine is "Never Install Driver Software from Windows Update".
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
It is set to automatic. Whenever I plug in the device it doesn't make the device connected sound, it makes some other weird sound instead and instantly fails to install. I feel like it's not even trying to find the driver and gives up.

EDIT: Even if I copy the drivers used (Microsoft's drivers) on one the working PCs and forcibly install it my PC still refuses to accept the device. This makes no sense to me...
 
Last edited:

My Computer

OS
Windows 7
Some suggestions:

  • Try the device in another USB port.
  • If using a USB 3 port, use a USB 2 port.
  • Reset the USB stack: In Device Manager > Uninstall all the devices under "Universal Serial Bus Controllers" > restart the computer and let Windows reinstall everything fresh.
If you have any USB 3 controllers you may need to reinstall their drivers, or just leave them alone.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built - Jan 2013
OS
Windows 7 64 Bit Home Premium SP1
CPU
i7-3820
Motherboard
Asus P9X79-PRO - Bios 4608
Memory
GSkill F3-14900CL9Q - 16GB
Graphics Card(s)
EVGA GeForce GTX660 - Driver 352.86
Sound Card
On board Realtek ALC898
Monitor(s) Displays
Acer S271HL
Screen Resolution
1920 x 1080
Hard Drives
#1- Samsung 840 Pro Series
#2- Western Digital WD1002FAEX Sata3 Black
#3- Western Digital WD1002FAEX Sata3 Black
PSU
Corsair CMPSU-850TX-V2 - 850 watt (by Seasonic)
Case
Corsair Obsidian 550D
Cooling
Standard 3 120mm case fans, Cooler Master Hyper 212 EVO
Keyboard
MS KC-0405
Mouse
Intellimouse 5-button
Internet Speed
56 Mbits/Sec (on a good day)
Antivirus
Avast & Malwarebytes
Browser
Firefox
Other Info
Asus DVD - DRW-24B1ST 24X
Yeah, I just stumbled onto that myself. I am "attempting" that now. On my first go it was unable to recognize a simple keyboard and mouse thereafter (this is USB 2.0 slots on everything). It's amazing how it cannot find a simple keyboard and mouse driver after...
 

My Computer

OS
Windows 7
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