Solved Windows could not search for new updates Error 800706BA

[boonaboy]

Windows 7 Home Premium SP1
Dell Inspiron 1545
Pentium Dual Core T4400 @ 2.2GHz
3GB RAM
64 bit OS


I tried to use Windows Update by clicking [Check for updates] but then I receive this message:
View attachment 266857



I click [Install Now], it tries and then…

View attachment 266858


...a failure reporting Error 800706BA




I have tried the Microsoft Fixit diagnostic here: Fix the problem with Microsoft Windows Update that is not working

These are the results it came back with:

View attachment 266860


And then after running it came back with this:
View attachment 266859


I've tried a bit of diagnosis of the issue myself, but keep coming back to this issue of not being able to update Windows Update!


Help would be appreciated as I have spent 2 days already on this.


Thanks.

 

[NoelDP]

Please follow the http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested information

 

[boonaboy]

Running sfc /scannow resulted in error

Hi. I followed the instructions, downloaded SURT and ran it.
I then ran the SFC scan which gave the result shown here:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 7% complete.

Windows Resource Protection could not perform the requested operation.

C:\Windows\system32>

I include the CBS log.View attachment 266869

 

[NoelDP]

Please follow the instructions fully!

The minimal data so far provided gives this for the failure of the SFC...

2013-05-05 14:52:46, Error                 CSI    0000002f (F) STATUS_INVALID_DEVICE_REQUEST #917562# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile(h = 4b0 ("\Device\HarddiskVolume3\Windows\winsxs\amd64_microsoft-windows-audio-dmusic_31bf3856ad364e35_6.1.7600.16385_none_a1e90d98a953d601\dmsynth.dll"), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x87cbf0, data = {l:0 b:}, byteoffset = 65536 (0x0000000000010000), key = (null))
[gle=0xd0000010]
2013-05-05 14:52:46, Error                 CSI    [EMAIL="00000030@2013/5/5:14:52:46.786"]00000030@2013/5/5:14:52:46.786[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(2155): Error STATUS_INVALID_DEVICE_REQUEST originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2013-05-05 14:52:47, Error                 CSI    00000031 (F) STATUS_INVALID_DEVICE_REQUEST #917561# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::ReadFile(Flags = 3, Buffer = {l:0 ml:65536 b:}, Offset = 65536 (0x0000000000010000), Disposition = 0)[gle=0xd0000010]

Please run a full CHKDSK scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC /SCANNOW again, and see if it completes properly this time.

Also - please check in diskmgmt.msc for the list of partitions on your hard drive - what are they listed as?

Post the FULL results - including CheckSUR.log and CBS.log files.

 

[boonaboy]

Check Disk Fixed it!

Thanks for your help. After the checkdisk ran (this took all night) it found a few bad files and fixed them. When the laptop re-started, all the updates kicked-off with no problem, and things seem to be OK now.

Thanks again for helping out with this.

 

[NoelDP]

You're welcome.
You should check the results of the CHKDSK command to make sure that it's not a failing disk.

Open Event Viewer, and navigate in the left pane to \Windows logs\Application
You should find the CHKDSK results as an event from source WININIT - you can either hunt for it, or use the Filter options.
If it says there are 'bad sectors' then think about replacing the hard drive.

 

[tom982]

Nice work Noel!