Solved Windows does not update

ivorito · Nov 16, 2012

Hi,
I recently built a new computer that is running windows 7. Unfortunately it does not install updates using windows auto-update. It gets stuck on either "installing updates" or "downloading updates" - It says it is still doing it but it goes on for ever. The windows has SP-1 on the disk. The specs are:
i3 3220
Gigabyte H61MA-D3V motherboard
XFX hd 6870
OCZ ZT 550w
OCZ Vertex 2E 120gb sata II SSD
GEIL dragon DDR3 1333 2*4gb RAM
HDD and CD burner in an Aerocool QS case.

I have tried: Microsoft fixit, wiping ssd and re installing windows, changed RAM, checked that system time is correct, installing OS on hdd and running with as few components as possible but none of these have worked. Can anybody suggest anything? Any comments will be greatly appreciated and don't hesitate to ask for more information!
Thanks

ivorito · Nov 16, 2012

I have also had a few crashes. I have attached the dump files and I hope it means something to one of you! Thanks very much,

tom982 · Nov 16, 2012

Hello ivorito and welcome to the forums :party:

Could you follow the instructions outlined in this post please?

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Tom

ivorito · Nov 16, 2012

tom982 said:
Hello ivorito and welcome to the forums

Could you follow the instructions outlined in this post please?

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Tom

Hi Tom,
Thanks for the response and apologies for not following the guidelines - I had not seen that post. I am currently downloading the SURT and I will follow the rest of the instructions after this.
Thanks

tom982 · Nov 16, 2012

ivorito said:
tom982 said:

Hello ivorito and welcome to the forums

Could you follow the instructions outlined in this post please?

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Tom

Click to expand...

Hi Tom,
Thanks for the response and apologies for not following the guidelines - I had not seen that post. I am currently downloading the SURT and I will follow the rest of the instructions after this.
Thanks

Hi ivorito,

No need to apologise, those instructions didn't exist when you posted this thread!

It would be a bit unfair to blame you for that!

Okay, thanks for keeping me posted.

Tom

ivorito · Nov 16, 2012

tom982 said:
No need to apologise, those instructions didn't exist when you posted this thread! It would be a bit unfair to blame you for that!

Okay, thanks for keeping me posted.

Tom

Ahaha okay then.
Step:
1 - it installed fine but the problem was still there
2 - concluded that "Windows Resource Protection did not find any integrity violations"
3 - I do not get error codes there, the install never stops - I have to stop it by holding down the power button/reset button.
4 - Attached

I hope this gives you enough information to solve it but please ask if there is any thing more you would like to know.
Thanks

tom982 · Nov 16, 2012

ivorito said:
tom982 said:

No need to apologise, those instructions didn't exist when you posted this thread! It would be a bit unfair to blame you for that!

Okay, thanks for keeping me posted.

Tom

Click to expand...

Ahaha okay then.
Step:
1 - it installed fine but the problem was still there
2 - concluded that "Windows Resource Protection did not find any integrity violations"
3 - I do not get error codes there, the install never stops - I have to stop it by holding down the power button/reset button.
4 - Attached

I hope this gives you enough information to solve it but please ask if there is any thing more you would like to know.
Thanks

Hi ivorito,

Thanks for the information. Unfortunately, it wasn't very conclusive. Could you generate an MGADiag log for me please?

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Could you also view the list of installed updates, and tell me which ones are showing as failed:

See which Windows updates are installed

Tom

ivorito · Nov 17, 2012

tom982 said:

ivorito said:
tom982 said:

No need to apologise, those instructions didn't exist when you posted this thread! It would be a bit unfair to blame you for that!

Okay, thanks for keeping me posted.

Tom

Click to expand...

Ahaha okay then.
Step:
1 - it installed fine but the problem was still there
2 - concluded that "Windows Resource Protection did not find any integrity violations"
3 - I do not get error codes there, the install never stops - I have to stop it by holding down the power button/reset button.
4 - Attached

I hope this gives you enough information to solve it but please ask if there is any thing more you would like to know.
Thanks

Hi ivorito,

Thanks for the information. Unfortunately, it wasn't very conclusive. Could you generate an MGADiag log for me please?

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Could you also view the list of installed updates, and tell me which ones are showing as failed:

See which Windows updates are installed

Code:

Tom[/QUOTE]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BWGKT-YFWR3-WV2CR
Windows Product Key Hash: 04zeXhI4g6t49a7HLXhP1ZlzifY=
Windows Product ID: 00359-OEM-8703953-49103
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {00373423-AF7A-4DD8-B87A-5540F08850FB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00373423-AF7A-4DD8-B87A-5540F08850FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WV2CR</PKey><PID>00359-OEM-8703953-49103</PID><PIDType>3</PIDType><SID>S-1-5-21-1944250797-1182169322-3718656352</SID><SYSTEM><Manufacturer>Gigabyte Tecohnology Co., Ltd.</Manufacturer><Model>H61MA-D3V</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="7"/><Date>20111219000000.000000+000</Date></BIOS><HWID>2C4C3307018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-039-549103-02-1033-7601.0000-3152012
Installation ID: 008231847382290743992450735854907943689521238425623342
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WV2CR
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/11/2012 09:42:05

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAln38kZBPSt2ILESkDpyUZWI0FGQm5GI99AGeZZZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I

I have also attatched an image showing a few of the bad updates. They don't seem particularly connected to me but you may be able to make sense of it. Thanks
Ivorito

ivorito · Nov 17, 2012

tom982 said:
Could you also view the list of installed updates, and tell me which ones are showing as failed:

See which Windows updates are installed

Tom

Though it fails on a lot of them it seems: just recently failed on KB2563227 and KB2732487

ivorito · Nov 17, 2012

At the moment it is not making progress with KB2719857 - the Installing updates bar just isnt moving.

I have been suggested by someone else to

Type "services.msc" without the quotes into the start/run bar and hit enter, when the Services window launches, find the service called Background Intelligent Transfer. Stop this service by right clicking and selecting Stop. Next, find the "Windows Update" service and stop that too.

Navigate to C:\Windows\SoftwareDistribution and delete everything inside the SoftwareDistribution folder.

Go back to the Services window and start BITS and WU, reboot machine

Would you suggest this?

NoelDP · Nov 17, 2012

Definitely not, at this point - wait for Tom to get back to you.

tom982 · Nov 17, 2012

Hello ivorito,

I'm very glad that you asked before going ahead with it, I would highly recommend against doing that. It's a horrible way of fixing Windows Update issues as it leaves you with all sorts of other problems after performing the 'fix'. The Windows Update Agent will maintain that folder and doesn't require any interference from us - unless in exceptional circumstances when your store is corrupt, but it doesn't sound like you're having that problem.

Could you try and download the update from the MS Download Centre please? This will have to be done from within IE:

Download Update for Windows 7 for x64-based Systems (KB2563227) from Official Microsoft Download Center

Tom

ivorito · Nov 18, 2012

tom982 said:
Hello ivorito,

I'm very glad that you asked before going ahead with it, I would highly recommend against doing that. It's a horrible way of fixing Windows Update issues as it leaves you with all sorts of other problems after performing the 'fix'. The Windows Update Agent will maintain that folder and doesn't require any interference from us - unless in exceptional circumstances when your store is corrupt, but it doesn't sound like you're having that problem.

Could you try and download the update from the MS Download Centre please? This will have to be done from within IE:

Download Update for Windows 7 for x64-based Systems (KB2563227) from Official Microsoft Download Center

Tom

Good that I didn't follow that guys advice then

Unfortunately, no luck with installing the update manually. The attached image shows all that it told me. Do you have any other suggestions that I could try? Thank you so much by the way for helping me with this.

tom982 · Nov 19, 2012

ivorito said:
tom982 said:

Hello ivorito,

I'm very glad that you asked before going ahead with it, I would highly recommend against doing that. It's a horrible way of fixing Windows Update issues as it leaves you with all sorts of other problems after performing the 'fix'. The Windows Update Agent will maintain that folder and doesn't require any interference from us - unless in exceptional circumstances when your store is corrupt, but it doesn't sound like you're having that problem.

Could you try and download the update from the MS Download Centre please? This will have to be done from within IE:

Download Update for Windows 7 for x64-based Systems (KB2563227) from Official Microsoft Download Center

Tom

Click to expand...

Good that I didn't follow that guys advice then Unfortunately, no luck with installing the update manually. The attached image shows all that it told me. Do you have any other suggestions that I could try? Thank you so much by the way for helping me with this.

You'll often see people suggesting it in an attempt to fix Windows Update problems, and sometimes it will but I would only do that as a last resort to be honest. I'm not professing to be an expert in this or anything, but most of the people who suggest that don't know a thing about Windows Updates. I've even seen MS suggest it in a few articles which I find really strange. Doing so will leave you with an empty Windows Features list and will also delete your Windows Update cache - so the Windows Update agent will have to rebuild the list of available updates, of which there are quite a lot!

It's tough working on this as I can't read half of the things in your screenshots, but fortunately there are the KB numbers which are universal across all languages

I think it would be a good idea to try a this MS Fixit:

Troubleshoot problems with installing updates - WindowsUpdate_dt000

Just download and run the tool. Let me know how it goes.

Tom

P.S. You're most welcome for the help

ivorito · Nov 19, 2012

tom982 said:
It's tough working on this as I can't read half of the things in your screenshots, but fortunately there are the KB numbers which are universal across all languages I think it would be a good idea to try a this MS Fixit:

Troubleshoot problems with installing updates - WindowsUpdate_dt000

Just download and run the tool. Let me know how it goes.

Tom

P.S. You're most welcome for the help

Oh, you should be able to read the screenshots (I'm English and I'm pretty sure they are in English) would you prefer a different format? And unfortunately no luck with fix it

It said that things had been fixed but the problem is still there... Would you suggest trying yet another clean install of windows?
Thanks

tom982 · Nov 20, 2012

Hi ivorito,

I'm really sorry about that, I'm getting confused between threads. I'm currently also helping with a thread where there's a problem with switching from a Chinese language pack which is the one where I can't read the screenshots.

There's one last thing that I would like to try. Your CBS and CheckSUR logs are showing no issues so I can't work with anything there but there is one more log which I would like to see, if you don't mind?

C:\Windows\WindowsUpdate.log

Thanks,

Tom

ivorito · Nov 25, 2012

tom982 said:
Hi ivorito,

I'm really sorry about that, I'm getting confused between threads. I'm currently also helping with a thread where there's a problem with switching from a Chinese language pack which is the one where I can't read the screenshots.

There's one last thing that I would like to try. Your CBS and CheckSUR logs are showing no issues so I can't work with anything there but there is one more log which I would like to see, if you don't mind?

C:\Windows\WindowsUpdate.log

Thanks,

Tom

Ahaha it must get confusing helping all these people... Again, thanks very much for all this. I have attached the update log and apologies for the delay.
I hope you can make some sense of it!
ivorito

NoelDP · Nov 26, 2012

Try this:

Click Start, and in the Search box type CMD, then press Ctrl+Shift+Enter (this will get you an elevation prompt for an Administrator command prompt)
At the command prompt, type net stop wuauserv, then press Enter
Type rmdir /s %windir%\softwaredistribution\DataStore, then press Enter. Type Y to acknowledge the command.
Click Start, and in the Search box on the start menu, type regedit and press Enter
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate. Right-click on WindowsUpdate in the tree and choose Delete (confirm deletion). Close Regedit.
At the command prompt, type net start wuauserv, press Enter and close the command prompt.
UseWindows Update again to install updates.

(pilfered from an Arie Slob response to a similar problem)

ivorito · Nov 26, 2012

Just got a series of BSOD errors...

I have attached the thingy mabobby...
Thanks

Arc · Nov 26, 2012

ivorito said:
Just got a series of BSOD errors...

I have attached the thingy mabobby...
Thanks

Checked last three of your dumps, and those are very silent about any probable cause.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a000995000, 1, fffff8000331d3c0, 0}


Could not read faulting driver name
[COLOR=Red]Probably caused by : CI.dll [/COLOR]( CI!I_LoadCatalogCache+33f )

Followup: MachineOwner
---------

Whereas, CI.dll is not a cause.

I would suggest you to enable Driver verifier.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

Solved Windows does not update

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