Windows Eplorer Pop-up

[ridduan76]

Hi there

I got a problem, something to do with my windows 7. sometime i click the programe
file folder or download file this masage will appear.
when i click "check online for solution"...they loading a several minute and then
auitomaticaly restart the windows in a few second.
The same action if i click "Debug the program or restart the program.
i affraid if this problem may spread and become worse.

Thank you

 

[jcgriff2]

Hi -

Not a pop-up as in malware at all; rather it is a Windows Explorer APPCRASH.

The faulting module = asuswsshellext64.dll = ASUS WebStorage

The timestamp = 0x4c7f631d, translated = Thu Sep 02 04:41:01 2010

Check Asus for an updated version.

https://www.asuswebstorage.com/navigate/login.jsp?u=https://www.asuswebstorage.com/navigate/

http://www.asuswebstorage.com/navigate/downloads/

http://answers.microsoft.com/en-us/...new-asus/42fd86c1-7973-4629-a051-7e2d6947dfb8

Regards. . .

jcgriff2

`

 

[Imperfect1]

This article from Microsoft Answers is very informative regarding Windows Explorer crashes, in general, and may be helpful to the OP:

WINDOWS EXPLORER CONSTANTLY CRASHES (from Microsoft) - http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/windows-explorer-crashes-constantly/5efbcf3e-d262-4437-9076-eb3c4abfbc3c (written for Vista - but should apply to Windows 7)